the luxx xl should be everything i love in a hotel, cool modern design, large rooms with huge windows, free wireless, nice neighborhood close to mass transit but not too close, but somehow, it just doesn't work. the staff is terribly inexperienced and it really impacted my stay. when i checked in, i was shown to a room where they were using full strength turpentine on for some repairs on the walls. the scent was overpowering and toxic and i requested another room. they were fine with that, but the room wasn't ready, so i told them i'd go out for a massage and come back in a couple of hours. on my way back, it started to rain, i mean a huge downpour with marble sized raindrops and by the time i got to the lobby, i was soaked to the bone, dripping in huge puddles on the floor. the front desk clerk was giving directions to another customer, who suggested he help the poor wet shivering girl, me, but he shook his head no and turned back to her and her map. turpentine, gaff number one. leaving a shivering girl dripping in the lobby, gaff number two. i finally insisted he get my key, which was, by the way, sitting an arm's length from where he was standing and i sloshed up to my room. it was big, with wraparound windows, a big bed, all the bells and whistles including a fridge and an electric teapot, plenty of thick towels, etc. there are design problems, like the shower tucked under a rainy day showerhead just doesn't work. good idea, bad execution. the light switches are hard to figure out, in fact, i went to bed with some lights on because i just couldn't figure out how to turn them off. also, the pillows are rock hard. i generally roll with the punches, but i'm talking six inch thick bricks that left me with a neck ache in the morning. then there was the problem with the ants. night two had me slapping and itching. in the morning i woke to discover lots of little reddish ants crawling on the bedside table and on me. and they bit. i found an email address online and sent a note to someone in pr at the hotel, who told me he'd have it taken care of, but when i came back after my room had been cleaned, the ants had multiplied and we even in my computer. (not on, in) i found a housekeeper who swept them on to the floor then swept them up then sprayed. a few hours later, someone from the front desk called to tell me i'd be upgraded to a suite for my troubles. great. the suite was amazing. way more windows and on a higher floor so there was a view. the clerk also handed me a form to fill out for breakfast. i'd not paid for breakfast with my booking, but i assumed it was a small token given as an apology, so i filled it out and handed it in. oops, when i returned after my evening massage, my phone rang and the girl at the other end told me there had been a mistake and i was not to receive breakfast after all. what?
so, did i like the luxx? in theory, yes. but the reality is staying here is a rough ride. (ants in my new room as well, i think they hitched a ride in my computer.) will they fix things? dunno.
- Official Description (provided by the hotel):
- LUXX XL is the Xtra Large version of the original, small boutique hotel LUXX. All LUXX XL’s guests can be certain of privacy and exclusivity, unlike those other high rise buildings, LUXX XL comprises of just 34 studio rooms and 16 suites matched with facilities such as pool by the garden and a breakfast serving restaurant. There are ample of spaces to breathe in since the common and garden area accounts more than half of the total plot of land in the property. LUXX XL offers some of the most spacious and larger hotel rooms that can usually be found in the upscale properties only. ... more less
- Reservation Options:
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- Also Known As:
- Luxx Xl Hotel Bangkok
- Luxx Xl Bangkok