Overall we liked the location of the hotel and our room, but we have some complaint with the service. We made a mistake by booking on the wrong dates, and so when we arrived we didn't have a reservation (we had booked the previous month by accident). Once we realized the error, we were told by the staff that NO rooms were available, so we started to look on our laptop for somewhere new to stay. At this point we're feeling a little frazzled by our error and the need to find somewhere new to stay. After sitting there for some time we were then told that a room was available for 2 nights, and were quoted a price. We asked about any form of refund for the previous booked and paid reservation, but were told that it's not the hotel refund policy (fair enough). We decided to take the room. The price was higher than what we paid for the previous booking, and for this time no breakfast would be included (not sure about the reason for that). We asked about a promotion they were offering on the front desk: like on Facebook and save 10%. No, this could not be applied until we stayed again in the future. I acknowledge that we did make a mistake and shouldn't expect special treatment; however, from a boutique hotel I expect a level of service that makes you feel welcome instead of like an idiot, and can deal appropriately with special circumstances.
The room was clean and decent, and the location close to Terminal 21 is great. Make sure that you have clear directions for taxis (mentioned Terminal 21 helps) since they won't know the hotel by name.
- Official Description (provided by the hotel):
- SilQ is 40 room boutique hotel located in the heart of shopping and the entertainment district of Sukhumvit on Soi 19, SilQ Bangkok provides elegant accommodation in the city center. The hotel is within walking distance 150 meters to Asoke BTS station and from 175 meter to Sukhumvit MRT, and a stone's throw away from Shopping center, Terminal 21, Robinson and the Queen Sirikit National Convention Center. The Suvarnabhumi Airport is 20 km away. All guest rooms are elegantly decorated with soothing colors. Each is equipped with a flat-screen TV and personal safe. The on-site restaurant features a great selection of Thai in cool setting and the Lobby Lounge offers an inviting ambiance for sipping cocktails at the end of the day. ... more less
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- Also Known As:
- Silq Bangkok Hotel Bangkok