Stayed here for a weekend in Feb 2014. On arrival I was told to sit down. They brought over a couple of glasses of chilled lemon drink which was very nice. I was then told that they had charged my card with the full amount of the stay and if I didnt want to pay by card they would refund the amount and it should turn up in my account in two weeks. This is totally UNACCEPTABLE as they had no permission to do this. The card details were given to hold the room only! In the evening a member of staff knocked on the door and gave us 2 apples and a note about how they value customers. The following day we were out all day and returned at 9pm to find our room had not been cleaned, floors not mopped, bins not emptied, new bottles water not left, towels not changed. Two more apples had appeared though! The hotel should focus on the basics and ensuring the room is cleaned and not charging the customer's card without permission! As regards the room the bedroom was nice but the bathroom was not of the same standard. Kind if sumned up the stay really!
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- Also Known As:
- Royal View Hotel Bangkok