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Renaissance Bangkok Ratchaprasong Hotel
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Reviews (3,724)
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2,409 - 2,414 of 3,724 reviews
Reviewed 30 November 2013

Stayed here on business booked by a client. It's not an extraordinary hotel by Thai standards, but pleasant and easy, and the location is central. The breakfast and dinner buffets were good with wonderful service. My executive floor room was nicely furnished, spacious and comfortable. The general decor is a bit over-the-top: mirrors and mirrored surfaces everywhere, somewhere between rococo and early disco, and a little disorienting when you get off an elevator. Still, it was well maintained. The concierge service and transportation weren't reliable. My arrival car from the airport was nowhere to be found and so I took a cab. The departure booking process involved multiple calls from the concierge and I finally opted for a cab again. Not a big problem, since cabs are easy, but I'd expect better from the hotel.

Room Tip: Stayed on the executive level and the rooms were very nice.
  • Stayed: November 2013, travelled on business
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Review collected in partnership with this hotel
1  Thank June D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkvanderWielen, General Manager at Renaissance Bangkok Ratchaprasong Hotel, responded to this reviewResponded 3 December 2013

Dear guest,
I like to thank you for your comments and I am pleased to read that you enjoyed the overall Food and Beverage offerings of the hotel, the hotel location and the overall design of the hotel and our guest rooms. I am particular pleased to read that our team of hotel ambassadors have looked after you well and I will be sure to make mention of your comments to the talent we have.

I do apologize for the challenges faced with the transportation arrangements which I will address with the team as we take this feedback positive to improve the overall services. In the last weeks, traffic in Bangkok may have been more of a challenge due to some areas being closed off at certain times of the day.

I like to thank you for staying with us and we look forward to your return so that we can exceed your expectations,

May I take this opportunity to wish you and your family all the best wishes for the festival season with lots of happiness, good health and prosperity,

With regards and safe travels ahead,

Mark van der Wielen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

We were very satisfied with our overall experience at the Renaissance. It is a very nice hotel with great service, great amenities and a great location. The concierge made fantastic suggestions, planned everything for us and was very accommodating. We would definitely stay here again.

  • Stayed: November 2013
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Thank Swooshjcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkvanderWielen, General Manager at Renaissance Bangkok Ratchaprasong Hotel, responded to this reviewResponded 3 December 2013

Dear guest,

Thank you for your nice comments, it is good to read that the hotel ambassadors have looked after you well and that you enjoyed the overall feel and design of the hotel and our guest rooms. I am particular pleased to read that our team of navigators (concierge) have looked afer you well and have recommended you some great locations.

Renaissance as a brand signifies a deep belief in "Live Life to Discover" and our team of navigators will be delighted to tell our guestss all about the Bangkok locla discoveries. With the BTS Chitlom station just opposite the hotel you can discover easily all what the city has to offer.

I like to thank you for staying with us and we look forward to your return so that we can provide you with the same experience

With regards and safe travels ahead, and may I take this opportunity to wish you and your family the best wishes for the festival season with lots of prosperity, happiness and good health,

With regards,

Mark van der Wielen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

Upon arrival to the Airport we had to wait 45 minutes for the car we ordered through the hotel. We did not receive a warm welcome from the front desk staff (in fact it was 2 AM and we were treated as if we were interrupting the staff. We had asked for 2 rooms on the same floor when we made the reservation 5 months prior when we were making the reservation; however when we checked in we were told we were on 2 different floors.

The concierge staff was poor and even sent us to the wrong location twice.

The food in the italian restaurant was average at best and again the staff seemed confused and the service was terrible.

I have stayed at many Marriott's and never experienced this level of ineptitude. On the way back through Bangkok we stayed at a different hotel and the difference was amazing. We all left the hotel thankful we were leaving.

I would tell any friends or family to choose a different hotel.

Room Tip: Stay somewhere else.
  • Stayed: November 2013, travelled with friends
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Review collected in partnership with this hotel
2  Thank Travel-girl5534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkvanderWielen, Director of Rooms Operations at Renaissance Bangkok Ratchaprasong Hotel, responded to this reviewResponded 29 November 2013

Dear travel-girl5534,

Thank you for taking the time to write a review of your stay and I would like to apologise for the service delivery that you received during your stay.

Would you be so kind as to contact me on blair.fowler@renaissancehotels.com so I can hear more about your experience? Your comments are certainly not the norm in terms of the high level of service that we are known for and I sincerely apologise for the same.

I look forward to hearing from you,

Safe travels ahead and kind regards,

Blair Fowler
Director of Rooms Operations

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Reviewed 27 November 2013

We had wonderful time and stay at Renaissance. Excellant embiance, nice rooms, best part was the food. Me and my wife being Veg we had not much options to eat in other hotels, however Renaissance not only had large verity of Veg but also Indian food. Great job. Also very convinient to reach the hotel just few steps from BTS.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Ashish Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkvanderWielen, Director of Rooms Operations at Renaissance Bangkok Ratchaprasong Hotel, responded to this reviewResponded 29 November 2013

Dear Ashish Y,

It is great to read that you had a wonderful time staying with us recently. Thank you for your comments about the nice rooms and the ambiance in the hotel. It is also very nice to read that the best part of your stay was the food. Our Executive chef ensures that vegetarian options are always available for our guests and he does make a very nice selection of Indian food available having previously worked as Executive Chef with Renaissance in Mumbai. He and his team will be very pleased to read your kind comments.

Thank you for taking the time to write a review and please think of us again should you travel to Bangkok in the near future.

Safe travels ahead and kind regards,

Blair Fowler
Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

The Renaissance is close to the best shopping in Bangkok which can be reached by skywalk. It is back fro the road and suffers no traffic noise, it is well run and the staff are helpful and friendly. We recommend it to many of our friends. The Erwan shrine is also only 5 minutes walk and the sky train is easily reached in a couple of minutes.

Room Tip: All are good. quiet and well appointed.
  • Stayed: November 2013, travelled with family
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Review collected in partnership with this hotel
Thank Robin066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkvanderWielen, Director of Rooms Operations at Renaissance Bangkok Ratchaprasong Hotel, responded to this reviewResponded 29 November 2013

Dear Robin066,

Thank you for your nice review and for pointing out the hotels fantastic location right in the heart of the shopping district. We are connected to all of the major shopping malls by the sky walk which is adjacent to the hotel. The hotel is also right at the Chit Lom BTS station which makes navigating around the city a breeze. We are fortunate to be back from the busy street so no noise can be heard from the hotel.

Thank you for you kind comments about our team of ambassadors and for recommending us to your friends and we hope to welcome you back to the hotel on your next visit to Bangkok,

Safe travels ahead and kind regards,

Blair Fowler
Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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