I travel the around the world about half a dozen times a year and have been to amazing places and great hospitality and nothing would ever take me back to this hotel. When I arrived I was checked into a corner room which was virtually falling apart. The lift did not work correctly, there were "frozen" ants or bugs in my fridge and the place looked like it belonged in the ghettos of Silom Road, Bangkok. A dirty room in a dirty hotel with food that looked and tasted like rubber. The only upside to this place was the location. The rooms were noisy you could hear people flush and do all sorts of things in the toilet next door. We had booked it as a group booking and were planning to stay only for a couple of days after being "recommended" by one of the people in the group. Though we had booked for 2 nights with a gap for a trip up north, (which was cancelled due to flooding), we ended up having to stay in Bangkok for another night. In the morning, we were told we will need to have room reshuffles and I was asked to share a room with another person in the party which I declined. In the morning whilst I asked for confirmation of room arrangements, they assured me that everything was going to be okay. When we got back in the eveing after a really big day at the jewellery show, I asked for the keys and what was happening to the room that was pre allocated. The guy at the reception spoke almost no English and had no idea what was going on. They made us wait for 15 minutes whilst they served other customers and when I asked the reception who did speak some english, she made no comment and was trying to avoid any questions I had about the room. When confronted on 3 occassions, she said that it was the owners issue and she could not call him because he left his phone behind at the reception. Apparantly he had not told the staff the arrangements before he left. I then asked her what was happening and she chose not to response. Therefore no apologies, no response, haughty rude behaviour and most of all exceptionally unhelpful and made it feel like it was our problem. After 1/2 an hours of just disgusting behaviour, I went upstairs and packed my things and let the rest of the group know that I was not paying another dollar for terrible service and terrible accomodation. All I did was walk another 2 minutes down the street, met a courteous, well spoken and clearly empathetic young man from Narai Hotel who said that they had a boutique hotel just next door, priced slightly higher but can I tell you, it has the best service, great clean decor and good amenities. Most of all internet wifi was free and the room was quiet. After a horrendous few days, I am thankful that I have ended up in a better place after all.
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