I booked ahead for the best suite that the hotel advertised. It was not what I had expected.
The hotel is not so bad; I viewed other rooms as well and for the price it was reasonably good, but the problem is with the service.
The employees lie continuously. The Manager agreed to all my questions; such as do you have an elevator and the answer was yes. The hotel does not have an elevator. I requested the room on the second floor and the Manager via e-mail agreed. The suite is on the 3rd floor and there are no suites on the second floor. There was not enough water pressure in the shower and after complaining I was explained that in Bangkok that is a regular problem early in the morning and late in the evening as too many people use water. That is an outrageous lie! I have stayed in several hotels in Bangkok over a dozen trips to the city; this is the first time I was given this excuse. Later, the Receptionist apologized for lying and added he had no choice; the Manager tells them to say so. Do not leave your bags open or any change on the table; your change will be gone by the time you return. There is a safe but I think the housekeeping staff know the emergency safe combination incase you, the guest forget your password. Most hotels have an emergency combination that the reception or the Manager knows and can open for you.
The rooms are gradually deteriorating. The Manager who is never on-site is allowing the place to fall apart. In 7 days stay, I saw the Manager once who walked with an attitude that the hotel was doing you a favor for allowing you to stay there.
This place is a shame....location is great!! Close to Sky Train, Malls, entertainment; in fact, everything you go to Bangkok for is around the corner.
I was quite excited to stay there after looking at the photos and e-mail exchanges and the price. I found that I could stay in much better places for the same price in Bangkok. Take away all the lies (there were plenty more), clean up the place and it can be the hotel it originally intended to be. The breakfast staff are nice and very polite. The staff give you great reception each time they see you.You feel safe walking to the hotel at anytime of the night; it is a lively street.
The Management is failing; fix the little things that make a difference, hire a new Manager and all should be well.
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