Well what can I say about this hotel that has gone from being a Radisson to new ownership in a little over a year since it newly opened. On my first visit when the hotel was still a Radisson I stayed in the studio room which although mostly adequate was a little on the small side for myself, my wife and our 2 year old daughter so this time under the newly named Sathorn Heritage hotel we opted for the one bedroom apartment.
The first thing I would say is that if you can afford it go for the one bedroom option, it will add greatly to the enjoyment of your stay due to the added space and extra facilities. Whatever your choice you will find the rooms spotless in every aspect. The hotel has a great pool and gym and the staff are mostly of a very cheerful disposition. The ABF is good, even when taken later in the morning.
The only downside to our second visit (and it was a BIG downside) was concerning the advertised 24 hour room service menu. On contacting the 'at your service' staff, all of us starving hungry at 23:00, following a long day out we were unceremoniously told that the kitchen was closed and the only food available was a mozzarella cheese sandwich (and even that seemed like it might be too much trouble)....not what you would expect of 5 star hotel gourmet cooking shall we say!
On asking for confirmation of what we had been told the on duty Manager did just that but on realising how upset a hungry man with a hungry wife and child can be when they have relied on the hotels own literature for their eating plans did relent and say that she would ask again.
But alas the moment had been lost, the last thing anybody wants is food made by upset and angry kitchen staff who have not wanted to cook in the first place!
Now anyone that has stayed at this hotel will know that there are few eating opportunities near the hotel at any time of the day let alone late at night so that was that, all we could do was go to bed hungry. Added to this the in room service menu also contained no prices which was also a world first on me. It had contained prices on my previous visit when still a Radisson, what had gone wrong and where was the hotels attention to detail?
On leaving the hotel I was asked as always whether we had enjoyed our stay and on telling the front desk staff of our experience they were clearly shocked. They confirmed that the hotel did indeed provide a 24 hour room service menu and could only apologise. In short we had been lied to by the kitchen staff.
However the nice thing about this bad experience is to find a management team in place that appreciates and acts quickly on its customer’s comments even when it is news they would rather not hear. Following my departure I received both personal emails and a phone call from the General Manager Mr Samir R Wildemann who to his credit made no excuses and was very sincere. I understand that Mr Wildemann has now addressed the problems that I experienced so future customers should be able to enjoy 24 hour in room dining without encountering what we experienced, which is very good news indeed as the food at this hotel is very tasty indeed!
Finally it was greatly appreciated that the Sathorn Heritage forwarded my daughter's swimsuit to our new address free of charge after we inadvertently left it hanging in the bathroom of our apartment.
- Official Description (provided by the hotel):
- Located on the edge of Bangkok's business district, moments from the city's dining and shopping hubs, Anantara Bangkok Sathorn hotel provides the perfect urban sanctuary for both leisure and business travellers. Unwind in the seclusion of the hotel's beautiful surroundings. Explore the city's most vibrant, traditional and contemporary areas. Replenish mind and body with a host of premier services and facilities. Anantara Bangkok Sathorn's rooms and suites make the most of this fantastic location with incredible panoramic views across the downtown city. From the beautiful studios to the spacious two bedroom suites, every room is finished to the highest standard, with crisp contemporary furniture that blends stylish city living with unique Anantara details. ... more less
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- Also Known As:
- Anantara Bangkok Sathorn Hotel Bangkok