I've stayed at this hotel numerous times over the last two years, and the customer service has been declining. Slowly at first, and now it is terrible. When I booked my room, no mention was made of the street construction in front of the hotel. "Street construction" is a kind term.....there is no street. What used to be the street is just a long piece of incredibly muddy dirt road. I had to carry my luggage 100 yards through the mud from the nearest paved street to reach the hotel. When I got there, no aplogies...nothing. When I asked for my wifi code, I was advised that it was no longer included in the room, but I could pay $10 US per day. I asked that they comp it because of the road situation, and they refused.
That being said, the hotel is still fairly nice, and if you dont mind getting muddy everytime you walk to and from the hotel, it might be a good value.
The road work is "expected" to be done mid-July, but since it is Bangkok, I wouldnt bet on it. I will not be staying here ever again!More
- Free Wifi