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Phachara Suites
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Reviewed 12 March 2014 via mobile

Having spent a few days of our first week at the Phachara, we were impressed enough to book another five days to finish off our holiday. What suited us best was the great location on the relatively quiet Sukhumvit Soi 6, which is situated between the infamous Soi Nana and Nana Sky train station. Although a short walk to both neither caused us any disturbance during the day or night. The rooms we stayed in - the Deluxe Studio followed by Executive Studio, were also impressive. Both were large with kitchenettes, king size comfortable beds and seating areas. The executive also included a washing machine, balcony and more attractive decor. We can't comment on the food at the hotel as we enjoy eating out and there are numerous places close by. For me breakfast is only a short walk to the Bus Stop cafe/pub and for some very inexpensive quality meals our favourite is the Food floor at Terminal 21, Asoke. Getting to Nana station and onwards to Asoke or other places is easy thanks to the free tuk tuk service provided by the hotel - though it's a shame it only runs until 6pm. Another free service is the wifi, not great if you have to depend on it but good enough to keep up to date with your emails and news. There is a pool but again we never tried it.

Any criticism of the hotel has to be directed at the staff, in our opinion it is by far their weakest strength. There were two incidents which would take too long to go into but I will offer you the following advice. When you are shown your room thoroughly check the condition of everything and do the same after its been cleaned. If you or your partner are Thai and you are asked for your ID after an evening out ask them why you are being singled out! There does appear to be a failure of communication between the staff and management, so if you have a problem make sure you talk to the person that counts.

To sum up I would recommend the hotel for its great location and we'll appointed rooms. We would certainly stay there again but if we do we'll be heeding our own advice!

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
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1  Thank brijon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nathalie_post, General Manager at Phachara Suites, responded to this reviewResponded 12 May 2014

Dear Brijon,

Thank you for your feedback on your last stay with us.
We are glad to hear that you have enjoyed your stay at the Phachara Suites and namely its excellent location in the centre of numerous popular restaurants, entertainment places and shopping malls.
We have well noted that you have appreciated the large sized studio rooms which all come fully equipped with kitchenette, washer dryer and very comfortable bedding.
Your comment regarding the miscommunication with our security team has been noted for our further improvement and we would like to sincerely apologize for any inconvenience caused.
We look forward to your next stay with us.
Kind regards,

Nathalie Post

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

We enjoyed our stay here. Rooms were clean with great amenities - washing machine and dryer which is so handy when travelling. Large comfy bed which was great as I became sick with the flu so I ended up staying in bed for a few days. Very short walk to the Sky train Nana station, and in 2 stops you are at the centre of the shopping mall district. Approximately 20kms from the airport and takes about 20 mins via taxi to Khao San Road. Depends what you want to do in Bangkok which determines where you stay, but we were happy at this hotel.

Stayed: February 2014, travelled as a couple
Thank Amfxoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nathalie_post, General Manager at Phachara Suites, responded to this reviewResponded 12 May 2014

Dear Amfxoxo,

Thank you for staying at the Phachara Suites.
We are very sorry to hear that you were not feeling very well for a couple of days and we hope that you nevertheless still managed to enjoy most of the many sights and activities Bangkok has to offer.
The quality of the bedding provided in our rooms is indeed one of the many features our guests appreciate when staying at Phachara Suites. The proximity of the hotel withing walking distance from Nana skytrain station makes it easy for our guests to travel around the city centre for shopping, dining and entertainment.
We look forward to having you stay with us again in the near future.
Warm regards,

Nathalie Post

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

I arrived quite early (before 8am) after 27 hours of travelling and the woman working reception was able to accommodate me. this fact alone gets the hotel my recommendation for a reasonably priced, comfortable hotel. the room was quite large with a huge closet in a kind of anteroom. the bathroom was also quite large and had a rain shower option. the breakfast was pretty good. I especially liked the multigrain bread with nuts. Location of the hotel is quite good as it is only a 5 minute walk from BTS Nana which means you can get pretty much anywhere within 15-30 minutes.

Stayed: January 2014, travelled solo
Thank Nick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nathalie_post, General Manager at Phachara Suites, responded to this reviewResponded 12 May 2014

Dear NickF,

Thank you for taking the time to write a review on your last stay at the Phachara Suites.
We are glad to hear that our Front Desk team was able to provide you a room directly on arrival early morning.
All rooms at Phachara Suites are quite large compared to a regular hotel room and some selected rooms such as the Studio Executive and the 1Bedroom Deluxe Suite indeed come with a wonderful rain shower.
As you mentioned it, the hotel's very central location just a 5 minute walk from the Nana skytrain station makes it easy to travel anywhere in the city whether for business or leisure.
We hope we will have the chance to welcome you back to the Phachara Suites when traveling to Bangkok again.
Kind regards,

Nathalie Post

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

stayed here for 3 nights and overall was satisfied. a bit away from busy sukhumvit road which helps a quality sleep. free tutu service to bts nana station is quite useful. serviced-residence style room includes kitchenette and washer/dryer that makes feel like home. big room; big balcony; free wifi make the whole stay very comfortable. the only downside might be the occasional inconsistent hot water on the shower during the peak hours.

Room Tip: once again, ask for higher level with views
  • Stayed: April 2013, travelled as a couple
    • Value
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Thank Sydtony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nathalie_post, General Manager at Phachara Suites, responded to this reviewResponded 12 May 2014

Dear Sydtony,

Thank you for staying at the Phachara Suites Sukhumvit.
We have well noted that you have appreciated the hotel's quiet yet central location just a few minutes away from busy Sukhumvit main street as well as the serviced residence concept providing large sized rooms conveniently equipped with kitchenette, washer dryer and full dining set.
We would like to sincerely apologize if the water was not up to required temperature at all times. Our maintenance team has been requested to look into this matter for immediate improvement.
We look forward to your next stay with us.
Best regards,

Nathalie Post

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

We had a nice stay at Phachara Suites. Having stayed earlier at Pratunam, we wanted to stay at a different place this time. The Hotel is very close to the Nana BTS Station. We were upgraded to a higher category Room. Rooms are very spacious and have a nice view from the balcony. Free wi-fi is available but the network is not very strong. Good Buffet Breakfast. The staff is very helpful, especially the travel desk who had a lot of patience answering all my questions on how to get to places around.

Room Tip: Choose a Room on the higher floor
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
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Thank ArletteM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nathalie_post, General Manager at Phachara Suites, responded to this reviewResponded 12 May 2014

Dear ArletteM,

Thank you for your kind review on the Phachara Suites Hotel & Serviced Residence.
We are glad to hear that you decided to stay in Sukhumvit this time and that you have enjoyed our hotel's spacious and bright rooms, the friendliness of our team members and the excellent location near Nana skytrain station.
We look forward to welcoming you back again in the near future.
Kind regards,

Nathalie Post

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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