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“Nice stay at the Kempinski Residences”

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Siam Kempinski Hotel Bangkok
Ranked #24 of 858 Hotels in Bangkok
Certificate of Excellence
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice stay at the Kempinski Residences”
Reviewed 17 August 2011

Summary:
Excellent hotel. I would definitely stay there again if I had to book a hotel in Bangkok. Very clean, spacious, excellent facilities and the Siam Paragon shopping centre is just across the road (about 15 steps door to door). My fiancé was quite impressed with the hotel and she's very hard to please.

Long version:
We stayed in the Residences area of the hotel as we were there for a week. Residences rooms have basic cooking facilities which might be of interest to long term visitors. But there is plenty of cheap yummy foods within minutes walk from the hotel. The room was very spacious with ample room for two people to stay comfortably. We had a room facing inwards towards the pool which was very nice. Breakfast at the hotel was really good. There was a wide selection of oriental and western breakfast options. Breakfast items seemed to change daily so there's plenty of variety there.

I was quite impressed with how pretty the hotel is. The lobby area is very well decorated with a Thai theme yet it's still very modern. The pool area and garden areas were very well maintained.

Our room was very clean and the bathroom was spotless.

The bed was very comfortable and the pillows were nice.

All the staff were very nice and friendly.

My fiancé noticed the bottle of sparkling wine on ice at breakfast. One of the staff members must have noticed her noticing the wine and brought her a glass without her asking. He continued to bring her a glass every morning for the rest of our stay. That's a really nice touch I think.

One thing to take note of: Make sure they provide you with new bottles of water in your minibar as the tap water in Thailand isn't safe to drink. We had a couple of days when we weren't provided new bottles of water. This is quickly remedied by a quick phone call to the reception.

Internet:
There was free internet in our room. Although it was only 256kb. If we wanted the faster connection it was 600baht per day.

Taxi:
I had to make a number of trips to the airport to collect people and found that taxi's to/from Suvarnabhumi Airport (Bangkok's new airport) cost me between 260 to 350 baht. I found it was cheaper to not take the tollway at 3am in the morning. Not sure if this is the same during the day. If you do take the tollway it will cost you 70baht extra for the toll.

Food:
Siam Paragon has a very large food court with lots of different cuisines. But I always like hawker food. If you are after some "street" food then there are a couple of stalls just east of the hotel. Take the road which runs between the hotel and Siam Paragon and head east (turn left as you exit the hotel (side entrance not the front lobby entrance)). It's less than a 100m walk. You'll see some stalls. It's all very nice food. I especially like the soup noodles.

Room Tip: Residences are cheaper but require you to make bookings of 6 or more nights.
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  • Stayed July 2011, travelled as a couple
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3 Thank BlueChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 August 2011

We stayed for 4 nights on a family holiday in August. The hotel is new, with a grand lobby, nice rooms and is very conveniently located behind the Siam Paragon Shopping Mall (but not connected).

We had requested connecting rooms which they were not aware of, but after much insisting their Housekeeping released a room so we were allocated connecting rooms in the Garden Wing.

We had the same problems at breakfast as the previous reviewer who wrote '“Extremely disappointed! Strangers just walked into our room with their own key!”". On our first morning's breakfast, a waitress (who actually seemed more like the Manager as she had a different uniform) took our order for tea and eggs. 40 minutes later, the tea and eggs never came. When we asked what happened and we were asked what we want to order as if they had actually never took the order the first time around. However the Manager said that she did take the order but another staff must have taken it to another table. Well, we were not convinced, although the next morning our tea order was indeed taken to the table next to us.

The F&B staff seems to be very badly trained (if they have ever received any training at all). The only saving grace was the Executive Sous Chef, Vladimir who went out of his way to make sure we were well looked-after.

Our package included a complimentary afternoon tea, however we were required to sign the bill with the reassurance of the Lounge staff that the bill 'was just for record'. This morning when we checked out we were charged for the tea, as expected. After debating the charge was taken off the bill. However, this should not have happened in the first place.

Do ask for more than one anti-mosquito plugs for the room as there were big, fat mosquitos in both our rooms.

The pool is nice however was very noisy with people screaming and talking pretty much all the time.

Would go back for the location however the hotel really needs to give better training to the staff in order to meet the service standard expected of a 5 star hotel.

  • Stayed August 2011, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank civetta11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Level Contributor
248 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 13 August 2011

Stayed here for 3 nights in April 2011 after leaving another hotel which we had booked (Siam@Siam - did not live up to our expectations so we simply left even though it cost' us one nights pay).

Siam Kempinski is very new, very nice with an excellent location (next to paragon shopping and a short walk from the sky train (I believe they have a shuttle service as well between the hotel and the sky train). We can not comment on breakfast as it was not included and we decided to go across the street for cheaper options.

However "it does what it says on the tin". Kempinski is a new large 5-star hotel in the middle of Bangkok with excellent service. Some might consider it a bit bland in the sense that it is a typical luxury hotel in the middle of a large city - however after our disappointment at Siam@Siam this was just what we needed.

Would certainly say that the fitness center is excellent - and overall Kempinski is certainly

  • Stayed April 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank THN_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2011

Staff were friendly and accommodating. We were not given the rooms that we wanted but hotel staff accommodated us by giving us an upgrade and apologised profusely for it. Other than that, our stay was splendid as it was very convenient for us to shop. Paragon was just next door and a buggy took us to the shopping malls nearby.
The breakfast buffet spread was awesome, clearly of higher standards and quality. Even room housekeeping was meticulous and frequent. Given the chance again, I would go back!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vonsmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 August 2011

Ok, how bad? 1 staff member actually tried to wrestle a hotel umbrella from me (in the rain). We asked another staff member for directions to the closest subway station - he was too busy on his mobile & simply pointed us to the neighbouring mall which HAD not opened yet! Shake my head laziness and incompetence. Forget about getting a hold of front desk from your room - they must be so busy because none of calls to the front desk got through (on different days and times). I have never experienced that before at a supposed 5 star hotel.

Let's be clear - this ain't a 5 star hotel. They can't compete against the Mandarin O or the 4S. But if you can get a cheap rate (which is more and more possible because they aren't doing very well) then go for it. If you pay more than Bhat4000/night, you are officially a chump.

Stayed July 2011, travelled on business
Helpful?
11 Thank ElStinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 August 2011

We chose to stay in this hotel as it is new and wanted to pamper ourselves, so we paid triple the price than we normally paid for hotels in Bangkok and stayed for 2 nights. However, the services we received were just extremely disappointing.

On the second day of our stay, 3 strangers just walked in our room using their keys. We reported this to the front desk immediately and demanded for an explanation. Since we were rushing for our spa appointment, we could only approach the front desk again that night after our spa and dinner. When we approached the front desk, no one knew why we needed to speak to their duty manager and when the duty manager finally came out to see us, her attitude was like she only wanted to get rid of us. She showed us a report which showed that we didn't close the door and that's why the 3 strangers could just walked in. However, the timings on her so-called "report" were all wrong as those timings were the time that we were still shopping and couldn't be in the hotel and was not the time when the 3 strangers walked in. And we knew that they would say that we didn't close the door as that was the best excuse for the hotel. We asked if they had tried checking the key of those 3 strangers was no problem, they said they could not do that. We told the duty manager that the timings were not correct at all and demanded a better explanation the next day.

Unfortunately, or maybe we are just so unlucky, we got woken up by some loud noises at 3:10 am that night. The loud noises was like someone trying so hard to push our door. We were terrified especially after the incident in the afternoon. We got up and checked if there was anyone in our room and called the front desk to check if anyone tried opening our door again. The night manager said no one tried to open our door but a guest just checked-in the room next to us (we were given a connecting room when we checked-in) at 3 am. The night manager said it might be the guest next to us just slammed the door or he/she was trying to opening the connecting door thinking it was a closet.

The next day was the day we check out. When we checked out, no one was ready to give us a better explanation for what happened the day before. We had to ask for the manager again and all the manager tried to tell us was, it's not her responsibilites and their security chief will come to give us a report. The security chief finally met with us and gave us a report which shows the record of when we opened our door, it says that we didn't close the door properly and therefore the 3 strangers could just walk into our room. This time the timings look okay but we weren't sure if they had just made that up by what we said to them or it's really real?! And we still think that they were just trying to pass the blame to us.

We are also very disappointed that they checked-in another guest at 3 am in the room next to us knowing that it's a connecting room and we were already in the room. Wouldn't it be best that the hotel avoid checking-in someone in the room next to us especially at 3 am? And if the hotel really has no other room for the guest, they could at least accompany the guest to the room and show them that door is a connecting door and tell the guest not to open it?

The other services related problems are as below:
1. When we checked-in, we requested for International Herald Tribune but all we got for the two days were Bangkok Post.
2. When we checked-in, we asked for a late check-out for one more hour and they said it's ok. But we still received a call on the day we check out asking why we still hadn't checked-out.
3. We didn't get any complimentary fruits in our room, even though they had set a fruit bowl, ONE set of cutlery and a small leaflet introducing all the fruits. We had to call the front desk next day to check if we were supposed to get any complimentary fruits and found out that housekeeping had forgot to put fruits in our room.
4. When we went for breakfast, I asked for an English Breakfast Tea when we were showed to our table. But my tea didn't come when I finish my breakfast. I asked for it again, and the waiter brought the tea to the table next to us and I had to tell him that it's my tea. And the tea that he brought to me was Earl Grey!!

Overall, we are very disappointed as we think the way they handled our complaints was very bad. The impression they gave us was they just want us to leave the hotel as soon as possible and they were trying to avoid talking to us. No one apologise for what happened to us and the front desk people attitude was so bad.

As a frequent travller, I have stayed in lots of 5-stars hotels and have seen how hotels responded to guests when there is problem. I have to say that this hotel is not qualified as a 5-star hotel. They might have a good hardware but they certainly lack a good software and offers appalling service.

Although the security chief promised us that he will send us a full investigation report very soon, but we still haven't received anything from the hotel. I had also written an email to their General Manager demanding a report, but so far, I haven't recieved anything either.

My suggestion is you could try staying in this hotel and praying everyday that nothing like this would happen to you if you really want to try it. But there are plenty of good hotels in Bangkok that offer good services with good hardware!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
19 Thank glass06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 August 2011

This is one of the best hotels you can ever go to in Bangkok. Everything is great, although the light switches are a bit confusing. The staff were friendly. I stayed in the garden wing. The view is good. To open the room door, you wave a card at the sensor instead of inserting a card. Also, the TV was extremely large. The other good things were the free wi-fi (although 1 person at a time) and free minibar.

During my stay, there was a short-circuit in my room, which was promptly fixed, because too much electricity is being used up.

There was a person singing in the lounge and that person's singing was not good.

Overall experience was excellent.

The hotel is convieniently located

In conclusion, I would like to say that although this hotel is great, some staff were inexpierienced: (e.g. one person said that there was no garden wing, and another worker said there was). The hotel is high tech and is also great for computer enthusiasts.

Room Tip: Get the garden wing. Very good view. It is very quiet too.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank warpa95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Siam Kempinski Hotel Bangkok

Property: Siam Kempinski Hotel Bangkok
Address: 991/9 Rama I Road | Pathumwan, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 858 Hotels in Bangkok
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Siam Kempinski Hotel Bangkok 5*
Number of rooms: 401
Official Description (provided by the hotel):
Siam Kempinski Hotel, the city-resort adjacent to Sa Pathum Palace, is part of Europe's oldest luxury hotel group, Kempinski Hotels. Located next to Siam Paragon, this luxurious "resort within a city," boasts 401 plush rooms and lavish suites. With its aim to create a sanctuary in the heart of the city, all rooms overlook lush beautifully landscaped tropical gardens awash with a cornucopia of flora and fauna, with 22 of them enjoying private access to the pools in the garden. In fact, it is the first and only hotel in Bangkok to offer the most unique and exclusive experience. ... more   less 
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