My booked here for two nights here and I the room was beautiful with a nice view of the city. The room is spacious and beautifully presented. I have no complaints about the room itself. There isn't much around it while construction below the hotel meant it had a incomplete feel to the overall facility.
However it appears that money was stolen from our room. It wasn't much but the fact that money was missing was disturbing. Upon checking out and informing the manager on duty, the manager promptly said he would look into it and I gave him my contact details. I have yet to hear from him or the hotel since. I also contacted them weeks after to see if they could follow up on this incident and again I have received no response at all.
Whatever positives this hotel had is tainted by the negative experience I had after. Stolen money is an unfortunate occurrence, but the way I have received no communication afterwards tells me that as soon as I checked out, the matter was settled for them and did not care enough to investigate it further.
I wouldn't want to imagine if something even more serious than this happened, and what sort of action the hotel would do to address the issue.
- Official Description (provided by the hotel):
- The Tower Club at lebua is a five-star luxury hotel and it epitomizes luxury accommodation in Bangkok. Take in breathtaking sights of the city from the balcony of the plush suites, located on the top floors (51st to 59th). The lavish interiors and exclusive privileges complement an exclusive stay with some of the best views of Bangkok. Ideal for both business and leisure, the Tower Club at lebua is the most coveted five-star luxury hotel in Bangkok. ... more less
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- Also Known As:
- Tower Club At Lebua Hotel Bangkok