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“Good location”

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Legacy Express Sukhumvit by Compass Hospitality
Ranked #323 of 885 Hotels in Bangkok
Reviewed 11 September 2013

1) Good location. Distance to BTS train very near, by walking only 10min. Can find 7-11 same block. Same row with Burger King.

2) Service : Very lousy. i) As promised by counter, can check in early as 8-9am. End up wait till 11am +. ii) English very poor. Do not understand simple english. iii) Wi fi Service : Lousy..not stable. Whether at Lobby or in the room. Always, need to confirm to the counter. (To make it simple, they can attach the wifi's password inside each of the room. Instate of answering more problem about wifi ). iii) Not friendly at all, including housekeeping too. Except, guard. Helpful & friendly. Get us the good taxi driver.

3) Price : Not cheap.
4) Bathroom : Provide so small bottle of body gel & shampoo. Quality was terrible.

Not recommend to stay. Bangkok's can find more cheap hotel & good location too.

Room Tip: 1) Near BTS train .
See more room tips
  • Stayed: September 2013, travelled with friends
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Thank onnonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this reviewResponded 22 October 2013

Dear Khun onnonn,

Thank you for sharing your feedback regarding your recent stay with us.

We are sorry to hear that your visit did not fully meet your expectations. I have noted down the points that you mentioned for the improvement. Please be assured that your comments will be looked into.

We hope that we will have another chance to welcome you back again.

Best regards,

Ms. Nuntaporn S.
General Manager

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175 - 181 of 445 reviews

Reviewed 11 September 2013

This hotel has good rooms and provides good internet connectivity. The complementary breakfast they have offered is not good, at least for the vegetarians. All you have is only the bread and jam.
Its located very near (around 1.5Kms away) to the shopping malls like Pantip Plaza(for electronics) and Platinum mall(for clothes). Pizzahut, Domino's, McDownalds, Starbucks and BurgerKing are very near to this hotel. You can find some India Restaurants also near by.

  • Stayed: September 2013, travelled with family
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Thank shashidhary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this reviewResponded 17 October 2013

Dear Khun Shashidhar Y,

Thank you for giving us your feedback regarding your recent stay.

We are happy to hear that our rooms, internet connectivity, and location have met your expectations. Regarding the breakfast, we are sorry that the breakfast served in the restaurant does not meet your expectation. I will share your comment to the restaurant team and we will try harder to satisfy our guests.

We look forward to having the opportunity to welcome you again in the near future.

Best regards,

Ms. Nuntaporn S.
General Manager

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Reviewed 10 September 2013

The rooms are modern and clean, but my room only had a small window and you could only see the aircon from there, but in Bangkok, I only sleep in the hotel and don't look out the window anyway.
Location is very good, directly at the beginning of sukuhmvit road, just a 2 minute walk to the sky-train-station (Ploen-Chit ?). There is a 7-11 in the Hotel, so you will never need the mini-bar :)
In the night you can sometimes hear guests arguing with their lady-of-the-night in the hallway.

  • Stayed: October 2012, travelled as a couple
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Thank clwsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this reviewResponded 17 October 2013

Dear Khun clwsk,

Thank you for posting your feedback on Trip Advisor.

We are delighted to read that you were satisfied with our location, cleanliness, convenience, and price. We hope that we will have another chance to welcome you back again in the near future.

Best regards,

Ms. Nuntaporn S.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

We stayed at the Legacy Express for one night in August, 2013. The location was convenient, the room was nice, breakfast was ample, and service was very good while we were there. We checked our bags behind the counter the next day for a short trip within Bangkok but through oversight by the staff, one small plastic bag with clothes, makeup, and shoes was left in the check room. We did not notice this bag was missing from our luggage until we arrived to our home in Western Bangkok, which is a long distance from the hotel.

We called the hotel asking if they had seen the bag, and a male employee called us back indicating that they found it and would ship it to us right away if we supplied an address via email. My wife (who is Thai) supplied this address immediately, but we did not hear from the hotel for two days in response to our email asking for confirmation. My wife then received an email asking us to wire money to their account to ship the bag. I DON’T THINK SO! To wire money even if a small amount is inconvenient to where we live in BKK and this was a mistake by the hotel staff for which we should bear no cost or inconvenience. We called the hotel on day three and the person on the phone would not acknowledge that this was their problem and that they would call us back later. “Later” passed and we called back again. When my wife asked to speak to the manager, the woman who answered originally tersely indicated that the bag would be sent.

This was an honest mistake by the staff that should have been handled easily, and we were under initial impression that it had. But something wrong happened along the way causing us a lot of problems. Although the bag was shipped to us in a non-traceable way (not smart to do in BKK), the bag finally arrived at our home by day 6. Staff should all know what the others are doing and provide consistent service.

  • Stayed: August 2013, travelled as a couple
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Thank Travelino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

The hotel is very conveniently located and it is very easy to get around. Near to food, shopping BTS. The staffs were very helpful and friendly, always ready to assist. Rooms are clean and of reasonable size.

  • Stayed: August 2013, travelled with friends
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1  Thank WFCheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this reviewResponded 9 September 2013

Dear Khun WFCheong,

Thank you for your short review on Trip Advisor. We are delighted to learn that Legacy Express has met your expectations. You have enjoyed the convenient location, clean room, friendliness and helpfulness of our staffs. We will do our best to ensure that you will have the similar experience for your next visit.

We look forward to welcoming you again soon.

Best regards,

Ms. Nuntaporn S.
General Manager

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Reviewed 15 August 2013 via mobile

I love this hotel, and hope come again and stay in this hotel
Near every thing all around hotel food and shopping places and the bts . And thy have good stuff all helping u to know Avery place to viset . Good clean rooms have safty 24 hour . I say to all stuff thanks for happy look all time exactly one of the stuff ( wanni)she help me many time

  • Stayed: June 2013
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Thank Yousuf1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this reviewResponded 22 August 2013

Dear Khun Yousuf1967,

Thank you for giving us the great review.

We are very pleased to read that you have been overall happy at Legacy Express. Moreover, you hope to come back and stay with us again. We will do our best to ensure that you will have the similar experience for your next visit.

We look forward to welcome you back soon!

Best regards,

Ms. Nuntaporn S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013 via mobile

Excellant hotel and very good location and have good staff and very friendly like wanny she help me with my trips with boonsong and all staff . The hotel have 7/11 in same place and have now dominos pizza

  • Stayed: June 2013
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Thank Nawaf123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this reviewResponded 22 August 2013

Dear Khun Nawaf123,

Thank you very much for your short review on Trip Advisor.

We are delighted to know that you were satisfied with our good location, convenience, hospitality and friendly staffs. Your compliments will be shared to all staffs to encourage them to continue their hard working to bring up more guest satisfaction.

We hope that we will see you again soon.

Best regards,

Ms. Nuntaporn S.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Legacy Express Sukhumvit by Compass Hospitality

Address: 29, Sukhumvit Road | (Front Corner of Sukhumvit Soi 1), Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #323 of 885 Hotels in Bangkok
Price Range: £28 - £49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Legacy Express Sukhumvit by Compass Hospitality 3*
Number of rooms: 63
Official Description (provided by the hotel):
Legacy Express is one of Bangkok's newest brands, delighting travellers with affordable accommodation in a prime location on Sukhumvit Road, featuring bright, modern rooms fitted with every convenience and comfort. This newly built 3-storeyed low-rise accommodation has just 63 rooms guaranteeing personalised service and attention to detail. Our fully air-conditioned rooms are decorated in rich earth tones and are equipped with the latest in-room technology including wireless internet access and, 32" LCD TVs and an in-room safe. With 24-hour security, wireless internet access in the public areas in addition to two internet stations in the lobby, a restaurant serves a delicious variety of Middle Eastern, Thai, European cuisine and fresh seafood and a 7-Eleven convenience store is also located right outside. ... more   less 
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Also Known As:
Legacy Express Bangkok Hotel Bangkok

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