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“Warm and very nice Friendly” 5 of 5 bubbles
Review of Legacy Express Sukhumvit by Compass Hospitality

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Legacy Express Sukhumvit by Compass Hospitality
Ranked #308 of 849 Hotels in Bangkok
Bangkok
1 review
“Warm and very nice Friendly”
5 of 5 bubbles Reviewed 11 October 2013

Good location,it's near BTS Ploen Chit. All staffs are also friendly and give useful recommendation for interesting place and food all staff is polite and very friendly!! they have provide the complementary tour for us!! it very nice. And than the hotel have 7-11 down stair it's make me easy to find everything we need on the night time and they have 24 hours for security guard you will be safe even go up stair you must be use key card for the elevator. That's why the stranger can't go up stair.In the room is clean and modern decorate except some food should be better than this.We will come to stay here again in our next trip!!!

Room Tip: Should be stay the room away on the street you will hear the voice from sky train except you can sle...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RichY0149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 22 October 2013
Dear Khun RichY0149,

Thank you for staying with us and posting your feedback on Trip Advisor.

We are delighted to know that Legacy Express has met your expectations. You were happy with our property and location. Moreover, you have enjoyed the hospitality and services provided by of our staffs. We will do our best to ensure that you will have the similar experience for your next visit.

We hope to welcome you again soon!

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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425 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
1 review
2 of 5 bubbles Reviewed 16 September 2013 via mobile

Bad customer serivce. Requested for towels as they forgot to replace my towel, took them hours to bring. No extra pillows. Why would a hotel not have extra pillows? Dirty toilets, badly stained. Lousy breakfast.. the amount of money u pay for this hotel is simply not worth it.

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Shawnjoanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 22 October 2013
Dear Khun Shawnjoanna T,

Thank you for giving us your feedback regarding your recent stay.

We do apologize for our negligence of the service which made you unpleasant experience. We would assure you that your feedback has been used to improve our standard of service and we would strive harder to meet the customer expectation.

We look forward to welcoming you again, giving us another opportunity to serve you better.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 12 September 2013

Nice to come again and would definetely enjoy your stay in bangkok because of its good location and easy to go for shopping because its very near to the train station.the service also is ok and rooms is ok if your in budget..

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JayceeMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 22 October 2013
Dear Khun JayceeMar,

Thank you for your short review on Trip Advisor. We are delighted to read that you were overall satisfied during your stay with us. We will do our best to ensure that you will have the similar experience for your next visit.

We do hope to welcome you again soon.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ampang, Malaysia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 11 September 2013

1) Good location. Distance to BTS train very near, by walking only 10min. Can find 7-11 same block. Same row with Burger King.

2) Service : Very lousy. i) As promised by counter, can check in early as 8-9am. End up wait till 11am +. ii) English very poor. Do not understand simple english. iii) Wi fi Service : Lousy..not stable. Whether at Lobby or in the room. Always, need to confirm to the counter. (To make it simple, they can attach the wifi's password inside each of the room. Instate of answering more problem about wifi ). iii) Not friendly at all, including housekeeping too. Except, guard. Helpful & friendly. Get us the good taxi driver.

3) Price : Not cheap.
4) Bathroom : Provide so small bottle of body gel & shampoo. Quality was terrible.

Not recommend to stay. Bangkok's can find more cheap hotel & good location too.

Room Tip: 1) Near BTS train .
See more room tips
  • Stayed September 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank onnonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 22 October 2013
Dear Khun onnonn,

Thank you for sharing your feedback regarding your recent stay with us.

We are sorry to hear that your visit did not fully meet your expectations. I have noted down the points that you mentioned for the improvement. Please be assured that your comments will be looked into.

We hope that we will have another chance to welcome you back again.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, Andhra Pradesh, India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 September 2013

This hotel has good rooms and provides good internet connectivity. The complementary breakfast they have offered is not good, at least for the vegetarians. All you have is only the bread and jam.
Its located very near (around 1.5Kms away) to the shopping malls like Pantip Plaza(for electronics) and Platinum mall(for clothes). Pizzahut, Domino's, McDownalds, Starbucks and BurgerKing are very near to this hotel. You can find some India Restaurants also near by.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shashidhar Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 17 October 2013
Dear Khun Shashidhar Y,

Thank you for giving us your feedback regarding your recent stay.

We are happy to hear that our rooms, internet connectivity, and location have met your expectations. Regarding the breakfast, we are sorry that the breakfast served in the restaurant does not meet your expectation. I will share your comment to the restaurant team and we will try harder to satisfy our guests.

We look forward to having the opportunity to welcome you again in the near future.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

The rooms are modern and clean, but my room only had a small window and you could only see the aircon from there, but in Bangkok, I only sleep in the hotel and don't look out the window anyway.
Location is very good, directly at the beginning of sukuhmvit road, just a 2 minute walk to the sky-train-station (Ploen-Chit ?). There is a 7-11 in the Hotel, so you will never need the mini-bar :)
In the night you can sometimes hear guests arguing with their lady-of-the-night in the hallway.

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank clwsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 17 October 2013
Dear Khun clwsk,

Thank you for posting your feedback on Trip Advisor.

We are delighted to read that you were satisfied with our location, cleanliness, convenience, and price. We hope that we will have another chance to welcome you back again in the near future.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indian Head, Maryland
Level Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 9 September 2013

We stayed at the Legacy Express for one night in August, 2013. The location was convenient, the room was nice, breakfast was ample, and service was very good while we were there. We checked our bags behind the counter the next day for a short trip within Bangkok but through oversight by the staff, one small plastic bag with clothes, makeup, and shoes was left in the check room. We did not notice this bag was missing from our luggage until we arrived to our home in Western Bangkok, which is a long distance from the hotel.

We called the hotel asking if they had seen the bag, and a male employee called us back indicating that they found it and would ship it to us right away if we supplied an address via email. My wife (who is Thai) supplied this address immediately, but we did not hear from the hotel for two days in response to our email asking for confirmation. My wife then received an email asking us to wire money to their account to ship the bag. I DON’T THINK SO! To wire money even if a small amount is inconvenient to where we live in BKK and this was a mistake by the hotel staff for which we should bear no cost or inconvenience. We called the hotel on day three and the person on the phone would not acknowledge that this was their problem and that they would call us back later. “Later” passed and we called back again. When my wife asked to speak to the manager, the woman who answered originally tersely indicated that the bag would be sent.

This was an honest mistake by the staff that should have been handled easily, and we were under initial impression that it had. But something wrong happened along the way causing us a lot of problems. Although the bag was shipped to us in a non-traceable way (not smart to do in BKK), the bag finally arrived at our home by day 6. Staff should all know what the others are doing and provide consistent service.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Travelino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Legacy Express Sukhumvit by Compass Hospitality

Property: Legacy Express Sukhumvit by Compass Hospitality
Address: 29, Sukhumvit Road | (Front Corner of Sukhumvit Soi 1), Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #308 of 849 Hotels in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:3 star — Legacy Express Sukhumvit by Compass Hospitality 3*
Number of rooms: 63
Official Description (provided by the hotel):
Legacy Express is one of Bangkok's newest brands, delighting travellers with affordable accommodation in a prime location on Sukhumvit Road, featuring bright, modern rooms fitted with every convenience and comfort. This newly built 3-storeyed low-rise accommodation has just 63 rooms guaranteeing personalised service and attention to detail. Our fully air-conditioned rooms are decorated in rich earth tones and are equipped with the latest in-room technology including wireless internet access and, 32" LCD TVs and an in-room safe. With 24-hour security, wireless internet access in the public areas in addition to two internet stations in the lobby, a restaurant serves a delicious variety of Middle Eastern, Thai, European cuisine and fresh seafood and a 7-Eleven convenience store is also located right outside. ... more   less 
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Also Known As:
Legacy Express Bangkok Hotel Bangkok

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