After some past disappointments with customer service I had avoided all SPG properties for a long time until I stayed at Four Points in Bangkok. My first stay was in November and I recently booked three days (and planned to move to other property) and ended up extending this stay for 10 days. The hotel might be the Four Points Brand but their service is top level and that is what matters. Due to the level of personalized service and attention to my needs the entire staff went above and beyond even the higher level SPG properties. The other properties could learn something from this Four Points and it is their attention to customer satisfaction that has me booking 40 more nights this year for sure and probably more.
The location is adequate, not perfect but adequate to the BTS and if you are near the BTS then you are in perfect shape to get around most of BKK. The gym is adequate, not perfect but adequate. Plus there are plenty of gyms available locally right near the hotel for more serious work outs which is important for many of us. The property is newer so all the room items are fresh, clean, up to date, but that is what we expect when we travel. The hotel is perfect for work and for holiday, a fair price, good offers, but again, the level of customer care sets them at such a high level that there is no need to pay a higher price at another property as we receive everything we need at this Four Points.
If you get this level of care at this price, there is no reason to look for other properties to stay at. So thank you Four Points, you have brought me back to the SPG family due to your level of customer care.
- Official Description (provided by the hotel):
- Conveniently located next to the BTS Asok Skytrain and Sukhumvit Metro Station within 5 min walking distance, the Four Points by Sheraton Bangkok provides comfy and affordable rooms and suites, enhanced with various restaurants and bars, swimming pool, gym and complimentary set of four star plus amenities. ... more less
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- Also Known As:
- Four Points By Sheraton Bangkok, Sukhumvit 15 Hotel Bangkok
- 4 Points By Sheraton Bangkok, Sukhumvit 15