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Reviewed 26 August 2012

Actually, there is not much more to add than what is said in the title of this review. The staff is very helpful - will get you cab, hold your luggage in store room, comply with special request during check-in, etc. Everything you would expect at a Starwood hotel.

The location is very good. Very close to sky train station. You can be shopping literally within minutes of walking out of the hotel. The station on airport link is also nearby (although the airport is a good 45 minutes by train).

Food is ok. Really liked the sea food soup and apple pie on the room service menu. Food and tariff is very reasonable but the hotel feels a bit small and tucked in an ally (which it is).

Date of stay: October 2011
  • Trip type: Travelled with friends
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2  Thank pradyotghate
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 28 August 2012

Hi pradyotghate,

Thank you for staying at the Four Points by Sheraton Bangkok Sukhumvit 15 and taking the time to post a review for us.

We have passed on your comments to our management and associates. Lovely to note that you found us conveniently located for shopping and the sky train. Our service and central location makes most of our guests come back to stay with us.

Until we see you the next time, safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2012

This is my second stay in this fresh new bright hotel conviently located to all that is Bangkok with the sky train steps away. Plebs entry quite with a nice rooftop bar and friendly staff. I only had Alavert breakfast but the food is good and reasonably priced.

Date of stay: August 2012
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Thank snkay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 28 August 2012

Hi snkay,

Thank you for staying at the Four Points by Sheraton Bangkok Sukhumvit 15 recently and taking the time to post a review for us.

We are so happy to know that you have chosen to stay with us again and promise to be back as well, this is a huge compliment. We have passed on your generous comments to management and associates and they are pleased with the feedback.

Till your next stay, happy travelling!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2012

LOCATION- Situated at Sukhumvit Soi 15 AND 200m from Asok BTS (Green line) station. From Bangkok airport, by MRT will take 50 mins and cost 45B per person and change station at Phaya Thai. If you have loads of luggages, suggest take taxi(No elevators or escalators in Asok BTS) which cost 250 to 300B(including toll fee of 70B) which takes 30mins.However, AVOID taking taxi from airport to city centre during peak hours as the massive jam starts from the expressway which will take as long as 2 hours to get to hotel!

When the taxi reached Sukhumvit main road, keep left and once you see S15 hotel, turn left and you will spot Four points by Sheraton on the right. From Asok BTS, easy assess to all shopping belts such as Siam Paragon, MBK, Emporium and night market by BTS or MRT. The are several malls around the hotel such Robinson department stall, Terminal 21 and lots of restaurants.

ROOMS: Booked a spotlessly clean twin room about 38 sqm which has 2 queen beds that can house max up to 3 adults at the rate of USD88 per night. Rooms are furnished effortlessly modern with beige and black theme. LCD TV and DVD player is provided. An added convenience worth mentioning is all rooms are fitted with international adaptor. Toilet is perfect size with bath tub and separate shower, sliding door that can open up to overlook room for a romantic feel. However, there isn't nice views from rooms as hotel is only 8 floors and surrounded by high end residential. There is cafe,a lounge and a roof top bar, a reasonably good size swimming and gym. Wi-fi is free in lobby but not in rooms.

SERVICE- Check in and check out is hassel free and swift. Staff are accomodating and helpful. The front desk staff possess initiative when asking direction or information. They went the extra mile to book Healthland (renowned massage and spa parlor in Bangkok) and even arranged for complimentary hotel tuk-tuk to send us there. Plus, they googled a restaurant that i valuely remenber the name and manage to booked a reservation for me and ensure the taxi know the location. Hotel provide free shuttle to Asok BTS. Phone operator always address by name and staff at lobby never failed to greet or acknowlege guest.

If you are looking for a modern hotel, big rooms, fantasic service, this is THE hotel for great experience! They certainly make me feels like HOME!! Great job to the team at Four Points by Sheration!

Date of stay: August 2012
  • Trip type: Travelled with friends
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2  Thank homme88
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 26 August 2012

Hi homme88,

Many thanks for staying at the Four Points by Sheraton Bangkok, Sukhumvit 15 and posting an excellent review for us. You have validated our efforts through this detailed review.

We have passed on your comments to our associates and management who are delighted with these words of appreciation. It is great to know that you enjoyed our facilities and the experience of staying at a Four Points by Sheraton which has caring associates at the core of its existence.

We hope to welcome you back to our hotel when you are Bangkok the next time, until then happy travelling!

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Reviewed 25 August 2012

Very good value for money. Relatively new property, clean and nice atmosphere. Located a little bit away from BTS station, which means quiet, yet near to the action. Once checked-in, can go thru hotel back exit for shorter walk to Asoke BTS station.

Room spacious and clean, comfortable bed. The concierge was very helpful.
Breakfast (if included) is nice with a lot varieties, asian as well as western. But if not included, I wouldn't pay the walk-in price.
My only complain was we didn't get non-smoking room as requested, however only for the first night. The next night we were moved to non-smoking room.

We would definitely go back to this hotel again next time we visit Bangkok.

Date of stay: April 2012
  • Trip type: Travelled as a couple
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Thank netsurfe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 14 September 2012

Hi netsurfe,

Thank you for staying at the Four Points by Sheraton Bangkok Sukhumvit 15 and taking the time to post a review for us.

It is lovely that you enjoyed our location, facilities and breakfast. The useful tips you have included in your review will be quite helpful for our future guests, so thank you for that too.

We have passed on your comments to our management and associates and they are happy to know that you will be returning to stay with us on your next visit to Bangkok. Until then safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2012

I stayed the hotel for a couple of nights with terrible room condition upon arrival. Room is not ready upon arrival and eventually the rooms given are in bad condition. I complained to the Guest Services Manager and she was really nice and did a great job on the recovery. However two days after, i was being informed by any manager that the offer was being cancelled by the General Manager. Not only a hotel, no matter what a company's representative promised its guests, it should NEVER be changed or cancelled. This is a small thing and it did not affect my stay. But, it reflects the attitude of its management. So, think twice.

Room tip: Request for a room with arm chairs will get you a bigger room size; because some rooms do not have any chairs
Date of stay: July 2012
  • Trip type: Travelled with family
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9  Thank Fake N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 26 August 2012

Hi FakeN,

Thank you for your stay at the Four points by Sheraton Bangkok and taking the time to post a review.

We passed on your comments to management and were advised that you were suitably compensated during your stay here and the duty manager did everything possible to meet your needs. For example, despite the room only rate you enjoyed complimentary breakfasts at our restaurant. You also mention in your review that it was a small matter and it did not affect your stay but then posted a negative review on this platform.

We are surprised to know that you belong to the hospitality industry as well and have chosen to be quite harsh with your comments inspite of the efforts of the guest services manager.

We hope you develop a more balanced view of situations when you travel and have new experiences. Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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