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“Great hotel for a conference” 5 of 5 bubbles
Review of Four Points By Sheraton Bangkok, Sukhumvit 15

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Four Points By Sheraton Bangkok, Sukhumvit 15
Ranked #96 of 849 Hotels in Bangkok
Certificate of Excellence
Bangkok, Thailand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel for a conference”
5 of 5 bubbles Reviewed 19 February 2013

Another excellent conference week at Four Points by Sheraton Bangkok Soi 15. Janet, Janine, Stefano and the senior management team run a unique set up at this hotel...a stylish chic hotel for a night out, a splendid, central and bery polite hotel for visiting friends and family coming to Bangkok, and now an efficient, punctual and easy to host hotel venue for work conferences and events.

All 25 of our guests arrived easily from the airport, were greeted by friendly staff, excellent condition rooms and personal gifts and welcome letters in each room. Our welcome drinks in the stylish yet homely Beer Vault bar downstairs was the perfect venue for guests to meet and greet. 2 days spent in their private conference facilities upstairs went smoothly and on time with coffee, cakes and snacks readily available outside along with on the spot IT support (should that clicker ever fail!)

Located near the bustling central Sukhumvit area and Soi 11 (near where I also live here) made dinner plans very easy and the lobby staff kindly transferred our guests via their own Tuk Tuk shuttle service to the restaurant.

I've known the team at this hotel for a while now, I've stayed there many times myself, ran two global conferences and have had my family stay twice. It's fair therefore to say that my review may appear biased. All I can say is for this very reasonably priced, modern and centrally located hotel, the best way to find out is just try it and see for yourself!!

Well done team, a job extremely well done. Kenny

Room Tip: ASk for cupcakes and something on ice when you arrive, it's a great way to relax from the busy a...
See more room tips
  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KennyAger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine W, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this review, 20 February 2013
Hi KennyAger,

WOW...what a wonderful review, thank you so very much for your continued support of Four Points Bangkok and it is so wonderful to hear that everything once again went off perfectly for your conference.

Thank you for taking the time to post a review on the hotel and for your wonderful recommendation and tips for fellow travellers, we are very greatful that you shared your experience.

We look forward to working with you again.

Best regards,

Janine Watton
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,737 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (305)
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  • Dutch first
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  • German first
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English first
wirral, uk
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 17 February 2013

This hotel was very good, it has the business feel to it but is also great for the family traveller. The room was excellent, a sliding door between the bedroom and bathroom was new. The pool size was on the small side but great roof top with plenty on relaxing space...breakfast was expensive for Bangkok but the quality and variation was very good.

  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BERRY-FAMILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine W, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this review, 20 February 2013
Hi Berry-Family,

Thank you for again choosing to stay with us on your recent trip to Bangkok, we are glad to hear that your found our hotel so versatile for both business and family, this is exactly what the Four Points brand is all about. Thank you for your feedback on our breakfast pricing, I will pass this on to our management in this area.

Thank you again, we do look forward to an opportunity to welcome you back.

Best regards,

Janine Watton
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 16 February 2013

Stayed from 10 Feb to 14 Feb 2013.

Hotel is graded on all the usual factors (cleanliness, room, service, location, food), and the first thing I always take note of is the hotel’s responsiveness to email requests. Great hotels will respond to one’s email within a day (or I can give it until the next day), and in this respect, FP Sheraton did well, responded to my email request and got my spa appointments booked within the day.

Overall, there is nothing to dislike at FP Sheraton.

* Cleanliness: Room was clean. Comfortable bed.

* Room: Looks exactly the same in their hotel website pics. Separate shower and bathtub. The space between the bathroom and room can be closed by closing the wooden partition.

* Housekeeping: Generally good, but we had to request for dental kits. It should have been in the room already. On our 2nd day, we came back in late afternoon and the room was still not cleaned. Housekeeping had left a message at the door to say that they came and we were “busy”. Well, we did not leave any “do not disturb” message, and no reason why they didn’t clean it. It happened to my brother’s room on another day too. We had been out the whole day and they should have just come into the room to clean. The upside is, after our call to Guest Services, there was no fuss about getting the Housekeeping to come in and clean.

* Guest Services: Excellent. The hotel staff was able to understand our requests and issues in English, and when we needed assistance in the room, they were able to send someone up to help us within 10 minutes. (Food) room service generally took 30 mins or so.

* Concierge / Front desk: Excellent. The Concierge guys were cheerful and helpful. They may be a bit busy sometimes but not swamped.

* Lobby: Loved the area where they have 3 Mac PCs and 1 printer for guest use. For wifi and the PC area, need to get the Wifi password from Reception. Just a note, to ensure security, please follow instruction on password note and after your usage, log out by typing www.tologout.com. I came across a previous user who did not log out and was able to access her Facebook, which I logged out on her behalf.

* Food: We had breakfast there for 4 mornings. They have egg station and a good spread (though not fantastic), but minimal change of menu. May I also suggest addition of Chinese dim sum? Nevertheless, food is sufficiently tasty. Restaurant was not over-crowded on the days I was there, though on first day, restaurant staff was a bit harried and did not even note room numbers, just let the guests walk in.

* Pool: Ok. Shallow area suitable for kids but directly joined to pool, so young kids need supervision. Closes at 7 pm. Free towels provided.

* Location: 3 to 5 mins to Asok BTS and Terminal 21 mall. Tucked inside a quiet side lane. Free tuk-tuk service provided by hotel, but we just walked. For families with children/elderly going to BTS, best to walk into Robinsons and escalator to level 2, then exit to sheltered walkway to BTS instead of crossing 2 to 3 busy roads and laboring up the stairs.

  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RienneKoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jlwatton, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this review, 28 February 2013
Hi Kohivy_kiv,

Thank you so very much for taking the time to write such a detailed review and for choosing Four Points Bangkok during your recent visit to Bangkok in January. We are so happy to read that your stay with us was good and the staff, facilities and style of the hotel suited all your needs. We appreciate your feedback regarding the housekeeping within the hotel, i will be sure to pass these on to our Execuitve Housekeeper for follow-up. Thank you so much for recommending us to other TripAdvisor travelers, we certainly look forward to welcoming you back again on your next visit to the Kingdom.

We wish you safe and fun travels.

Cheers,

Janine Watton
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 February 2013 via mobile

I stay at the four points for business and the hotel and staff treats every guest like A VIP.

Special thanks to the breakfast staff in the Eatery, service is second to none; Each day the breakfast cooks/ chefs remember my order and send my special omelette to my table.

Thanks Adrian and Bo for making me feel welcome each time I visit the "office" Beer Vault, I really appreciate your service.

I would recommend this hotel if you want great service and a comfortable stay in Bangkok!

Ms. San Diego


Stayed February 2013, travelled on business
Helpful?
Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine W, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this review, 20 February 2013
Hi K D,

Thank you for staying with us at Four Points Bangkok during your visit through Bangkok and thank you for your fabulous review, it was wonderful to hear that our hotel, the service and staff in particular Bo and Adrien were able to deliver such a true Four Points experience, I will be sure to pass you feedback on to all of our the team.

Thank you again, we do look forward to welcoming you back again.

In the meantime, we wish you happy and fun travels.

Janine Watton
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
105 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 12 February 2013

Although I have seen this hotel many times on visits to Bangkok, this was my first (and not my last) stay. The check in was effortless with a great staff. They could not have been more welcoming. The rooms were great, well maintained and comfortable. The location was fantastic near Terminal 21 mall for a food court and the Sky Train. A vibrant, alive neighborhood.

The WiFi was free in the lobby but expensive in the rooms. Considering many hotels have free WiFi in their rooms this is a real negative. Breakfast was very expensive, so miss it.

Overall I could not have been more pleased with my stay. Next month I will try the Aloft which is near by.

  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyBur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine W, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this review, 13 February 2013
Hi TonyBur,

Thank you so very much for taking the time to write a review and for choosing Four Points Bangkok during your recent business trip to Bangkok. We are so happy to read that your stay with us was great and the staff, facilities and style of the hotel suits all your needs and expectations. We appreciate your feedback relating to the breakfast buffet pricing, we have passed this on to our Food and Beverage department for review. Once again we thank you, we certainly hope to have an opportunity to welcome you back again.

We wish you safe and fun travels.

Cheers,

Janine Watton
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
1,681 reviews
321 hotel reviews
common_n_hotel_reviews_1bd8 647 helpful votes
4 of 5 bubbles Reviewed 11 February 2013 via mobile

This is a decidedly 4 star hotel. Located on the sukhumvit stretch, 1 of the key busy areas in bangkok together with silom and siam/central, this location is good with restaurants, bars and shops, as well as asok bts train station. The train is a lifesaver considering the bad traffic jams during working and peak hours in bangkok. The well reviewed sheraton , park plaza, and not so well reviewed westin are all on the same stretch

Check-in was ok, and the lobby is similar to other 4 star places like holiday inn, courtyard by marriott etc.

The room is large with flat screen tv and shower, plus tub. Tubs are really redundant and unsafe in my opinion . No toothbrush provided so bring your own, or purchase at the many convenience stores nearby.

Wifi was a seperate charge and it allows for up to 3 devices

Didn't try the breakfast or hotel restaurant as there is a terminal 21 mall next door with many good options

The gym was clean but smallish, and ok considering no other guests seem to use it. Ditto for the pool and also nice as it's not crowded. Pool was also clean, unlike the park plaza hotel next door

All in all, not a disaster, but will consider the many other options in bangkok

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine W, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this review, 20 February 2013
Hi Bcheong,

Thank you so very much for taking the time to write such a detailed review and for choosing Four Points Bangkok during your recent visit to Bangkok. We are happy to read that you found the hotel in a convenient location in Sukhumvit.

We do hope to welcome you back again and until then, we wish you safe and fun travels.

Cheers,

Janine Watton
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 February 2013

Have stayed on a number of occasions and has mostly been good. Rooms are modern and nice, rooftop bar also great for relaxing drink. Room service is soso, with the worst and over-priced Mango Sticky Rice I ever had! Overall good but areas for improvement.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TBSG80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine W, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this review, 13 February 2013
Hi TBSG80,

Thank you for again choosing to stay with us on your recent trip to Bangkok we very much appreciate your loyalty. We are very sorry to hear that this recent stay was not up to the friendly and helpful service standard we strive to deliver. I have passed your comments on to the Chef regarding the Mango Sticky Rice so he may follow this up with his team.

Thank you again, we do appreciate all the feedback and comments so we can make Four Points even better. We hope to welcome you back to the hotel again sometime soon.

Best regards,

Janine Watton
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points By Sheraton Bangkok, Sukhumvit 15

Property: Four Points By Sheraton Bangkok, Sukhumvit 15
Address: 4 Sukhumvit 15, Sukhumvit Road | Klongtoey-Nua, Wattana, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#53 Family Hotel in Bangkok
#60 Business Hotel in Bangkok
#81 Romantic Hotel in Bangkok
#84 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — Four Points By Sheraton Bangkok, Sukhumvit 15 4*
Number of rooms: 268
Official Description (provided by the hotel):
Conveniently located next to the BTS Asok Skytrain and Sukhumvit Metro Station within 5 min walking distance, the Four Points by Sheraton Bangkok provides comfy and affordable rooms and suites, enhanced with various restaurants and bars, swimming pool, gym and complimentary set of four star plus amenities. ... more   less 
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Also Known As:
Four Points By Sheraton Bangkok, Sukhumvit 15 Hotel Bangkok
4 Points By Sheraton Bangkok, Sukhumvit 15

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