Don't go here!
We have been to U Place many times as we visit Bangkok for business regularly. Our last stay at U Place will definitely be our 'LAST'!!!
To be brief, we were there in sept (low season) and the hotel was almost empty. We had been there a few nights when we decided to leave some valuables in our room safety box. Not knowing how to get it open we called the reception and they send a staff member to show us how to reset the code. We then left for dinner for less than 2 hours, came back and went to bed. The next day we had breakfast and then opened the safe. All seemed normal until we went to change some money.
A very substantial amount of money had been taken from our money belts (consider we import from Thailand, so we aren't talking holiday spending money!!!)
It was clear to us that as no one had forced the hotel room door or the safe, it must have been a staff member.
U Place boasts 24 cctv and you can see the video cameras everywhere. Don't trust them!!! There were large sections of the recording missing, coincidentally the parts when the theft could have happened. They management gave no explanation for this and insisted it was impossible that a staff member could have robbed us. Consider also that all the safety boxes have a key in case you forget the password. The keys are numbered and kept behind the reception desk, in an unlocked drawer where anybody (ANYBODY!) can get them. Obviously for cleaning etc there are spare keys to all rooms too.
Obviously the police were summoned and we told them what had happened assuming it would all seem very suspicious to them too, being such an obvious crime covered up in such a ridiculously childish way (deleting the footage of the time the theft occured). After discussing with the suspecting parties in Thai for some time (we didn't understand a word!) we all went to the station and went over the finer details. At no point was the staff member we suspected, or any staff member probed for explanations. The police breezed over the fact that the recording of the video camera outside our room and the video camera in the lift skipped and jumped big sections during the time the crime must have occured. To cut a long story short we contacted our embassies who advised us to continue with the police report. We contacted a Thai lawyer/interpreter who told us we stood very little chance of getting the money back and to press charges would take 1 or 2 years. We don't live in Thailand and we had no time to follow this up. The money was the only important thing for us. Which we feel may have been possible to recover had the police wanted to investigate properly immediately. On the other hand they seemed too calm and relaxed considering the gravity of the crime against innocent tourists and didn't give any explanation as to why the obviousness of the crime wasn't relevant for them.
In conclusion. The day we discovered the crime the manager of U Place was having a 'day off'! She didn't even grace us with her presence. Even once the police were involved.
Your stay at U Place may be comfortable and problem-free, however, if anything should happen bear in mind that the CCTV doesn't work (or can easily be deleted/changed by staff members), The safety box key is accessible to all (NEVER use it), and if you ask the staff for help they don't care and have no regard for their reputation, your wellbeing or the law!
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