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Reviewed 13 September 2012

Really wonderful location - feel like a real VIP when the huge boat comes to collect you. Telephones are given so that you can call anytime to be collected. Loved the staff - decoration of hotel. Really good location, would definately return

Room tip: Ask for room overlooking pool
Date of stay: August 2012
  • Trip type: Travelled with family
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3  Thank djese
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prayapalazzo, General Manager at Praya Palazzo, responded to this reviewResponded 14 September 2012

Dear Djese,
Thank you very much for your kind words and we are very happy to learn that you have enjoyed your stay and that you will recommend our hotel to your friends too. This makes us very proud. We sincerely hope to welcome you back again or welcome any of your friends. Just drop us a line and we will ensure they are very well looked after.

Our group The Lifestyle Brand has recently taken over the management of Praya Palazzo and we will be upgrading the service quality and facilities over the next few months and re-launch a refreshed concept this December 2012 which will include improved boat transfers, many more exciting and vibrant experiences, upgraded culinary offering including a Thai Heritage Menu from early 1900's late 1800's, a great wine list, riverside dining, exciting pool service, better pricing and of course some small touches in the rooms themselves. Another great addition will be that each room will have a dedicated "Personal Guide to Bangkok" included which is like a butler on "steroids" whereby they could make your waffles in your room for breakfast but more interestingly can bring you to all corners of Bangkok or around the river for personalized journeys like a romantic Champagne Breakfast cruise to the Temple of Dawn for example.

Of course the unique Praya Palazzo spirit will remain and we will keep the positioning as a Heritage Boutique Riverside Hotel and continue to develop the brand and improve the hotel's look and feel.

Rest assured that no heavy construction will take place during this period so we welcome all travelers seeking a true epic heritage Bangkok experience and indulge in privacy and culture.

Again Djese, thank you very much for your kind words and we hope to welcome you back again soon. Safe travels....

Remon Alphenaar
MD. The Lifestyle Brand and interim General Manager

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Reviewed 21 August 2012 via mobile

I loved this unique hotel! It harks back to earlier times, both in it's river location and it's architecture, which made it feel almost Venetian. The place is especially beautiful at night, when it's lit up and all the river traffic has quieted down. However, the rooms have thresholds between chambers, and a pretty steep and wide step down into the bathroom. It was not easy for me to step down without help, and was definitely a big challenge for my elderly parents.

Great location, within walking distance to Khao San Road, after you take the hotel barge across the river to Pra Arthit.

Date of stay: August 2012
    • Value
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1  Thank tigressj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prayapalazzo, General Manager at Praya Palazzo, responded to this reviewResponded 24 August 2012

Dear tigressj,

Thank you very much for such a lovely review; we are very happy that you liked the property and its surroundings.
I am sorry though that the layout and steps in the rooms were challenging for your parents. Indeed Praya Palazzo is an old mansion which was renovated to be as close to the original as possible and this explains why it is sometimes not suited to our contemporary standards of easy access.

I am glad that this did not prevent you from having a pleasant stay with us and thank you again for recommending us to other travelers.

Kind regards

Sophie Couturier
General Manager

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Reviewed 21 August 2012

We stayed for 2 nights in a Suite in August 2012.
The Palazzo is a lovely building that has been wonderfully restored. Unfortunately, the experience short of our expectations, especially consider the prices of the suite rooms: The "gallery" is few panels that share a short history of the house. The same space is the breakfast room and, during our stay, was also the dinner dining room. The beautiful main dining room was used for a private event one night (we were given a much reduced menu that night), and was the second night the dining room was simply unused. This was disappointing, as I had called to confirm the restaurant would be running normally during our stay--we were told it was. The library is a sofa in a hallway next to the noisy kitchen. Significantly, the quaint decor and flowers featured on the website were in stark contrast to our lovely, but quite spartan, modern room. We were told by reception that the advertised complimentary afternoon tea does not exist. There was also only 1 complimentary newspaper available for the whole hotel. The website highlights that they offer black-out curtains for the rooms, but they leave on hall lights on that shine right into the rooms (we turned them off but they kept getting turned back on).

Service was very friendly and helpful, but need more training and supervision. Meal orders were confused a dozen times at ours and other tables. We asked for a top-sheet for the bed but were told it was not possible. Food was OK, if a expensive, although the tiramisu (3 bites for 280Baht) was abismal.

Overall, the hotel has huge potential, but falls short of the website and overlooks most of the touches required of boutique and 4/5 star--especially considering the price of the suite rooms. Encouragingly, all of these could be fixed with strong management and through more representative advertising on the website.

Room tip: We took a suite room because of previous postings frustrated by the otherwise small rooms, but I'm not sure its worth it. They do include a nice bathtub though.
Date of stay: August 2012
  • Trip type: Travelled as a couple
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2  Thank travel_lots_01
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prayapalazzo, General Manager at Praya Palazzo, responded to this reviewResponded 25 August 2012

Dear travel_lots_01,

Thank you very much for making such a thorough review. I am glad that you liked the property and our friendly staff but regret that your overall stay fell below your expectations.
I am sorry that you felt our photos were misleading; it is very surprising to us because we usually get the reverse compliment from our guests: that the pictures do not convey the mansion’s real grandeur. Being an old private home, the public areas are limited and we make it clear that the Gallery, Library and Restaurant are connected. We describe the Gallery as a ‘series of narratives’ which it is and our pictures show that a few tables allow you to have a meal in it if you wish to do so.
As for the Suite itself, I am sure you are aware that pictures are used for illustration purposes, to portray a certain mood; in our case, early 20th century lifestyle. It seems you studied reviews and tips on this website, so you may also have seen the private pictures posted by Ashley H in April that show the Suite in question, with our standard set up.
The Restaurant was indeed used for a function on the first night of your stay but was available on the 2nd night and it is a pity that you did not ask our team if you had a doubt about it. Other in house guests enjoyed a lovely evening at Praya Dining that night.
We only provide a complimentary afternoon tea to thank guests for booking directly with us. It is available for the other guests of course, but at a charge. The third party website which you used to book wrote in his Dining section ‘Afternoon tea is offered’ and I agree that it is confusing, although we never mention it as included in the price or on our voucher. I have contacted them since and the text should be revised shortly.
Last, I am happy to report that we’ve reviewed our Tiramisu serving and guests can now enjoy it for a few more bites! Thank you for highlighting this to me.

Again, I am sorry that these disappointments lessened your experience but I hope you will remember the attentive service provided by our staff.

I remain at your disposal for any further discussion.

Kind regards

Sophie Couturier
General Manager

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Reviewed 13 August 2012

We stayed 2 nights at this nice property with dates back from 1926 ; the restoration has been done in a very lovely way ; all details have been chosen with knowledge . Room are maybe a little small for this category but you have all needed amenities .The service is quite good allthough maybe in the restaurant a little more thai friendliness could do. The check in was very warm and coming in by boat make it quite special . The boat was allways available when we needed it. From the pier you can catch the Cha Phraya express which brings to all interesting sites in BKK. In the evening you can relax at their small pool and look over the Chao Praya River and enjoy this little piece of art out of time. We would certainly recommend this place.

Date of stay: August 2012
  • Trip type: Travelled with family
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3  Thank asialover_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prayapalazzo, General Manager at Praya Palazzo, responded to this reviewResponded 20 August 2012

Dear asialover_12,

Thank you very much for choosing Praya Palazzo for your stay while in Bangkok. I am very glad to hear that had a good time with us and that you had a great experience. Thank you also for recommending us to future travellers to Bangkok.
I hope we will have the pleasure of welcoming you again; in the meantime, please let me know if I may be of assistance to you for your next visit.

Kind regards

Sophie Couturier
General Manager

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Reviewed 27 July 2012

This was our final stay on our recent holiday to Thailand. We had stayed at beautiful places in both Phuket and Chiang Mai and I booked this accommodation so that we would have somewhere special to stay that would be a bit different and provide a traditional feel.

Let me start by saying that the hotel itself is quite beautiful and has been refurbished very well - I did like the recycling of old shower screen doors for the pool fencing! Although I have to agree with Mandy_Reen - for a place that is trying to claim 4-5 stars the service falls well short of what is needed and I think this is generally caused by the language barrier. Unlike the other resorts we stayed at, the level of english of the staf at Praya was quite poor and I found this particularly frustrating.

Our problems started with our arrival. The taxi driver wasn't sure where on Prah Athit to drop us so I rang the hotel and handed him the phone. As it turned out, he was exactly where we needed to be dropped. He spoke with someone there then handed the phone back to me and also I spoke briefly with the woman and told her that we were on the street and looked forward to seeing them shortly. We got out, walked to the pier and waited there for 30 minutes. I rang again and the woman said she'd told the taxi driver to call again when he dropped us off - which is what we had been doing when we spoke to her the first time. Even though I'd spoken to her straight after the taxi driver she never mentioned calling back to me or I would have reiterated that we were basically at the pier. Even the waiter in the Navalai River Resort restaurant (where you wait for the barge) checked to see if we were okay, commented on how long we had waited and then used his own phone to call the Praya - again! - on our behalf. So that didn't bode well for our stay.

It was quite late when we arrived and we were bone tired so dropped straight into bed. The next morning I noticed dried blood stains on the sheets - not ours - and tried to communicate this to the same woman that we'd spoken to the night before. She didn't understand. We did manage to agree that they would come and change the sheets. In general I found the rooms nice but a bit small and poky. I thought the suites would be roomier but I think size must have been sacrificed during the renovations to include ensuites in each room. Also, the shower head in the ensuite drove us mad. Half the holes were blocked so we were only getting about half the flow - with the rain head this meant we could almost walk between the jets of water!!

I knew when I booked this place that the only way to and from was the boat. I thought this would be quaint. In reality it really annoyed me because we had no freedom to come and go. One evening we were walking down the steps and could see guests getting ready to get on the ferry. We thought our timing was great but as we walked through the front gate the boat started to motor away and we had to wait 20 minutes for it to come back. We sat by the pool but unfortunately there was no one available to even get us a drink while we waited. On our last night we went out for a special dinner at Breeze at the Lebua. We were still enjoying the view and the degustation at 10.30 and knew there was no way we would make it back in time for ferry cutoff at 11pm. Not having realised we would be out so late, we didn't make any arrangements for a late pickup and I assumed that phoning at 10.40 was probably a bit rude. Also, we didn't know when we would be finished and ready to go back so we ended up taking a room at the Lebua and not staying back at Praya. The lack of flexibility was probably the most frustrating aspect for me and, regardless of our other problems, the main reason that I wouldn't stay again.

On a positive note, the food was quite okay. We had breakfast included in our room rate and they were quite good. It is a fixed menu that you an choose from. The fruit and pastries were quite nice, as were the eggs and bacon. I found the pancakes very dry. And when I asked if I could have a side of bacon with the pancakes they thought I was a bit odd and told me that "bacon goes with eggs not pancakes..." I gave up!! We also had dinner there one night. The food was quite nice but a bit pricey. While it was clear that one of the waiters was in training, they did try hard with the service.

This is the longest review I've written on here because I didn't want to do Praya Palazzo an injustice. It is a beautiful hotel but it is different and has it's own quirks. I didn't want to tar it too much with my own issues ie. I knew it was difficult to access yet that really annoyed me! However, when a friend asked what it was like I said "beautiful hotel but a bit like a thai version of Fawlty Towers with their service". If you're patient, don't want flexibility to come and go in the evenings and are happy to muddle through then this might be a really lovely break away for you. Although if you want to explore Bangkok, be free to come and go at night as you please and want top notch service that is easy to deal with then this isn't the accommodation for you.

Room tip: Wish I could have been more positive. Rooms are not overly large but I would book a suite as I think a normal room would be too small.
Date of stay: July 2012
  • Trip type: Travelled as a couple
    • Value
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2  Thank audie3012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prayapalazzo, General Manager at Praya Palazzo, responded to this reviewResponded 1 August 2012

Dear audie3012,

Thank you very much for taking the time to write such a detailed review.
Although I am delighted to read that you liked the property and food, I am very sorry to note the various shortcomings you experienced.
Clearly miscommunication is at the root of most of the issues you highlight in your review and I regret that the staff was not equipped to deal with them. I can assure you that we emphasize daily on the importance of service standards and I hope that these drawbacks will be behind us soon.

As for the boat schedule, it normally operates from 6am to midnight but we have no problem extending these hours when necessary. The access being only by boat, we know exactly who is in house or not and therefore wait for every guest to come back to the property. I wish you had called us (Front Office is open 24h) and we would have arranged accordingly.

Once again, I sincerely apologize for these inconveniences and hope we will have the opportunity of welcoming you again so you can see improvements for yourself.
Until then, feel free to contact me at anytime.
Thank you

Warm regards

Sophie Couturier
General Manager

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