First of all, I have to say that I initially liked this hotel. It's clean, bright, and comfortable, maybe not chic as some other newly-open ones, but the spacious room and two sets of i-TV are fantastic. Even though the breakfast is really so-so. But what happened next really ruined it.
The first day I arrived, I pressed the 'No disturbance' button and took a rest in the room before going out for dinner with friends. But when there was 6pm something, the door bell just rang (twice!). I was so sleepy and I couldn't get up to answer the door. I went out at around 6:40 pm and canceled the "No disturbance' sign. But, when I got back at around 10pm, the room was just as the same as I went out! No turn down service took place later.
Yesterday I left my room at around 6pm. I did make sure that the door was locked well before I left. However, when I got back at around 9:30 pm, the door was somewhat open! Anyone can easily just open the door and enter my room without any effort! I called the housekeeping apartment to complained about this thing, but the staff seemed not understood what I was talking, nor appreciated why I was so unsatisfied. I called the concierge. First time was a male staff, he told me that he would report it to the duty manager and confronted with the housekeeping staff and will called back again. But after 20 minutes, nothing happened. I called the concierge again, this time, a female staff answered the phone. She asked me when I left and she checked the timing when the housekeeping staff entered my room to turn down the bed. It was 6:45 pm. That meant, my door was just open for more than 2 and half hours! She also asked me if there was something missing in my room. I checked again, my laptop is still on the deck, all the valuable things (passport, cash, credit cards) still stored in the safety box. She said she will report this to the chief of the housekeeping department.
When I checked out today, the staff just made mistake on the bill. She initially made the total price (THB 6160) for another deposit (so, there were two deposits, THB 6160 and 8000 respectively), and then she realized that and said that she would cancel them immediately. Since I totally lost the confidence of your staff, please re-check it for me. And I told the duty manager last night that I need a taxi to go to Le Meridien, clearly she did not pass this message down, because the staff asked me again if I need a cab to the airport.
When getting on the taxi, the door man just treated my luggages rudely. The bigger one he put it on the trunk and then found that the door could not close good. He did not re-locate my luggage, instead, he slapped the door really hard and made it a bang just on my face!
I think most staffs are smiley, but they really need to focus on doing things right and pay attention to details. It's still good for value for the price I paid, but will I go back again? Based on these experiences, I have to say, life is too short and it deserves to be wasted on things more valuable.
- Official Description (provided by the hotel):
- Standing tall in one of the greenest areas of the city and right in the center of Bangkok's newest prime business and shopping location, the hotel offers an oasis-like escape within the city itself. This boutique all-suite hotel offers easy access to Bangkok’s business district, major luxury shopping complexes and foreign embassies, and is only a 5-minute walk from Ploen Chit BTS Sky Train station. The hotel provides 75 cozy suites with smart & modern amenities. Guests can enjoy facilities such as a lush infinity pool offering a unique view of the city’s skyline, a health club and spa for total wellness, and a cafe and restaurant serving scrumptious meals with the finest organic ingredients. Guests will feel good inside out. Sivatel Bangkok offers its distinctive brand of modern Thai hospitality to both leisure and business travelers, ensuring the best kind of experience this city can give. ... more less
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- Also Known As:
- Sivatel Bangkok Hotel Bangkok