Where to start? Our small-group tour company in the US booked us into this hotel for a total of 3 stays, while going and coming to/from Laos & Burma.
The positives: good location near the big airport, eateries nearby were not bad, so we weren't trapped eating hotel food, quiet location, great pool for swimming and lounging, rooms were comfortable. One staff member was friendly and helpful, but she was so outnumbered! Wi fi worked in lobby but slowly.
The negatives: Staff totally clueless, without much English. Most were uninterested in giving good, or even indifferent, service. On 2 out of 3 stays we got a key from front desk on check-in that we found didn't work after we had schlepped all the way to our rooms. NO possibility to get a second key for the other person in the room. (But that was true all over SE Asia.) Breakfast was barely edible -- dried-out steam table fried eggs, white bread for toast, little fruit, corn flakes only for cereal, bad coffee and pastries. They also were very difficult to communicate with from the US via email -- we sent request after request to them, asking to book additional nights so we could arrive a day early, but no answers came back until I think our tour company told them to respond to us. Once they did, it seemed no one who spoke much English was reading or writing the emails. It was almost impossible to arrange, via email from the US, for their hotel van to pick us up at the airport, or to find out how many people it held. Finally one of our group got an intelligible email confirming her pickup. And there were enough vehicles to take all five of us, when we arrived from the US.
There are interesting places to eat in their little cul-de-sac, and ATMs on the main road nearby. The eateries aren't going to be in any tour guide, but the food was tasty and fairly inexpensive, and no one got sick eating in them!
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