My husband and I stayed at the Avion for two separate nights (inbound and outbound) as part of a group tour. We left a bag there in storage before our outbound flight, as we were planning on coming back to spend the night again before our final flight home a few days later. We had booked that night in advance (after the group tour) and had also booked a $10 airport pickup. Before we left, we confirmed with the desk our pickup and hotel stay. When we were due to be picked up, they were a NO SHOW. We walked back and forth through the pickup area thinking the driver was perhaps delayed or overlooked. Nope. After a half hour of that, we had airport information call the hotel (thankfully, d/h had a printout of the confirmation), only to get a busy signal. The info desk called again and talked to a female employee (whom they described as "rude") and sussed out that they did know they were supposed to pick us up. So we waited some more. After another half hour, we debated about hiring a taxi but were afraid to be charged for the pickup and the taxi. Near the taxi stand is another traveler help desk. They also called the Avion and spoke with the lady (whom they also described as "rude) for a long time. She said she was going to call the driver and call the desk back. She didn't. After ANOTHER half hour, we told the desk that if the lady ever bothered to call back to please tell her we were getting a taxi and that they would be paying for it. With that, we got a taxi, who had to call the Avion for directions. They also talked a loooong time (seemingly contentiously). Afterwards, the taxi driver said "Bad hotel". Taxi was less than three dollars. At this point, we were determined that we weren't going to be paying for this ride or staying at the hotel. We just needed to go there to pick up our baggage. On arrival to the hotel, we went inside to get the bag and to complain to the desk clerks (there were two) about the situation. The male clerk apologized several times (but, curiously, kept smiling/laughing) when i explained that we did have confirmation (in person and online) for an airport pickup and that it was so unprofessional, rude, etc. to leave people at the airport, not call the help desk back for the driver's status, be rude to the taxi driver. The female clerk, who must have been the person described as "rude" by three people, would not even make eye contact. She never apologized, even though she was clearly at fault. Keep in mind, we should have been to the hotel around 8 pm and had dinner before sleeping a few hours before waking up very early for our next day international flight. The time was then around 10 pm. I kept on - becoming more frustrated by the abysmal service and lack of acknowledgement or remorse. And the woman STILL would not look at me. I asked the male clerk to speak with his manager and was told there was none on duty. I told him I wanted the manager's name and he refused several times to provide it. He did provide his and the female's names, dunno if they are legit. Wouldn't give me a business card. He then told me that they "really aren't responsible for airport pickups". I showed him the brochure that was on the desk and pointed to where it talked about airport pickups. And then showed him the confirmation page that showed were were due to be picked up. Asked him why, if they are not responsible, would I book a pickup through the hotel? He couldn't provide an answer. After awhile, d/h pointed out that we were wasting our own sleep time and to just let it go. I told the clerks that I wasn't going anywhere until they paid the taxi. The female jumped up and paid the taxi .....until she saw us go back outside and then snatched the money away from the driver. We got our bag and left. The driver took us literally NEXT DOOR to a hotel that was less than half the price, just as good of a room, with a free airport shuttle AND a staff that gives a damn. I think tours are the only thing that keeps the Avion in business. The tour operator has their own representative and driver do the airport transfers. No wonder. My d/h have traveled all over the world and are generally easy-going people, especially in dealing with foreign services. This was such a terrible experience that I felt the need to warn others. There are lots of hotels in the area. Don't bother with this one. And the breakfast sucks.
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