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“Excellent service mind staff!!”

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Hansar Bangkok Hotel
Ranked #44 of 891 Hotels in Bangkok
Reviewed 24 December 2013

This is my first visit to Thailand for a vacation. And I make a booking at Hansar Bangkok seen from reviews of this site; it’s not making me disappointed. The facilities were very nice, breakfast is good and friendly staff. But it has a reason to be offended unexpected incident when I was outside but finally impressive. Special thanks to May, you are very professional, pay attention and very kind. I would not hesitate to stay here again. Thanks for everything!!

  • Stayed: December 2013, travelled solo
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Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hansar-Hotel-Resorts, Director of Sales at Hansar Bangkok Hotel, responded to this reviewResponded 28 August 2014

Dear Guest,

We would like to thank you for having taken the time to write a review for Hansar Bangkok on your recent stay with us.

On behalf of Hansar Bangkok, I take this opportunity to thank you for staying with us and hope that you are in the very best of spirits.

We anticipate that your expectations and most importantly you had an enjoyable stay with us with the hope to make Hansar Bangkok your new home on all your future visits to Bangkok.

We look forward to the privilege and pleasure of serving you again at Hansar Bangkok in the not too distant future. Please do avail special promotional room rates on our website just made for you.

Happy holidays,

Christopher Bohwongprasert (Mr.)
Director of Sales and Marketing
christopher@hansarbangkok.com

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1,424 - 1,430 of 2,961 reviews

Reviewed 22 December 2013

Me and my boyfriends first visit to Bangkok and I don't think we could have picked a better hotel - luxurious, relaxed, friendly, great location, quiet (i need a good nights sleep!) outstanding gym ( very well equipped with fabulous views out over the city) and pool facilities (26 metre! wow is all i can say - did not expect this in the city! (450bart and 40 minutes from the airport too so great after a long flight, not far to go to rest your head on the softest bed ever!)

The rooms (all of which are as amazing - better than the photos) - beautiful view over the golf course on one side and amazing view of the city on the other. We loved the hotel SO much we came back to Bangkok early before our flight home to stay another night and they remembered us and gave us a free upgrade! We had welcome chocolates in the room on our return too! So sweet! :)

The staff are excellent, extremely well trained and good english so we had no trouble with being understood for any requests and checking in was a pleasure (cold towel and an iced drink whilst they take your bags to the room!

Breakfast, well, it's all just too good, a buffet with so much to choose from and an a la carte menu (eggs Benedict! mmmmmm) basically anything you want they will make - hats off to the chefs!

We also had 2 extremely enjoyable visits to the Thai restaurant Cafe Boca - which hand on heart was the best thai food we ate in Bangkok. Our waitress both times (I wish i knew her name) was wonderful, 5 star service with a smile :)

Special thank you's for OhtPing who was always on hand with a smile to advise and book taxi's and Aod another excellent addition to the staff, so friendly and hospitable (as with all the staff) nothing was too much trouble.

They had a ladies night one evening and I was brought some fee taster cocktail (very nice!)

If i fly to Bangkok again I would definitely stay again without a shadow of a doubt! Outstanding value for money.

Room Tip: Room 1217 without a doubt (this faces the city but is quieter than some of the rooms that face the p...
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  • Stayed: November 2013, travelled as a couple
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Thank JerseyA J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hansar-Hotel-Resorts, Owner at Hansar Bangkok Hotel, responded to this reviewResponded 23 December 2013

Dear JerseyA J,

It is such a pleasure to read your comments and mention of our staff in your review on Tripadvisor! We look forward to welcoming you back to Hansar and please feel free to email us at info@hansarbangkok.com for any further assistance you may need.

With warm regards,
Hansar Bangkok Hotel Management

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Reviewed 19 December 2013

I booked this hotel based on the reviews claiming the beds here are "incredibly comfortable". They are not. Don't get me wrong, compared to the overly firm beds which seem to be the norm in Thailand, the matresses are soft. I slept well most nights, it just not as fantastic as I was hoping for. There are better beds in this city. Due to technical problems with the Hansar website I was unable to book directly, and thus missed the apparent automatic room upgrade many write about here. We were still very pleased with the room we did get. It was especially useful to have a washer-dryer. Huge television, crystal clear picture and a DVD player that would turn itself on at odd times. Free internet, but very, very weak and unstable wifi. Showerhead not clean, so the small nozzles sprouted water all over the place. Poor water pressure. Turn-down with a bucket of ice was an excellent detail. The staff is excellent, very helpful.
There are hotels in Bangkok that for the same price will give slightly better rooms, slightly better overall comfort, slightly better staff, much better breakfast, but few that will match location for shopping.

  • Stayed: December 2013, travelled as a couple
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Thank Espen806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hansar-Hotel-Resorts, Owner at Hansar Bangkok Hotel, responded to this reviewResponded 2 January 2014

Dear Castrella,

We thank you for taking the time to write a review regarding your recent stay at Hansar Bangkok and more importantly we want to thank you for your feedback and comments about areas where we can improve. Our team has already begun to look into the issues you highlighted regarding the poor wifi signal, shower head and water pressure. We apologize for any areas where we did not meet your expectation and we invite you to contact us directly at info@hansarbangkok.com in the future.

With kind regards,
Hansar Bangkok Management

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Reviewed 19 December 2013

Staff is poorly trained. They raised their voice at my mother when she checked in. Note that my mother did not raise her voice at any time. Regardless, which 5-star hotel argues with and shouts at guests?

At breakfast, if you are not seated in the main are where the food is, staff takes a long time to come check if they need to clear the table or take orders for the ala-carte part of the breakfast. They keep their heated food perpetually open.

At best, the concierge was the only area which provided decent service.

Rooms walls are terrible. everytime someone walks by talking or the housekeeping cart goes by, you can hear it loud and clear. TV channels are ok at best but the screen quality is so bad. Watching 480px videos on my 4-yr old Macbook is better.

Location wise, they are near the BTS station. There's a 7-Eleven if you walk to the end of the street.

Room Tip: Just don't stay here.
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  • Stayed: December 2013, travelled with family
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9  Thank liangel33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hansar-Hotel-Resorts, Owner at Hansar Bangkok Hotel, responded to this reviewResponded 23 December 2013

Dear liangel33,

Thank you for taking the time to write a review on Tripadvisor regarding your recent stay at Hansar Bangkok. We are certainly disappointed to read your review however we have highlighted your comments so that we can continue to improve our standards of service and operations. We are certainly not perfect and will do our best to continue to improve.

We would be pleased if you could email us directly at info@hansarbangkok.com so that we could apologize directly to you for your negative experience.

With warm regards,
Hansar Bangkok Management

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Reviewed 17 December 2013

We stayed for 3 nights at Hansar and it was fantastic from the service, room, food. Location was near to the BTS and within short walking distance to the nearby central district. Only downside is that it could be difficult commuting to this place via taxi as it is quite congested and some taxi drivers do not know this hotel. I think I found my new favourite hotel in Bangkok!

  • Stayed: September 2013, travelled as a couple
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Thank JovialAce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

We are currently staying in an Urban Suite which was a complimentary upgrade. Aod was most helpful with our checking and gave us lots of advice. The service from all staff has been excellent with everyone being very efficient and willing to assist. The beds and pillows are very comfortable and the suite is all one could wish for. The entire hotel is very modern with a somewhat retro 60s look, if that makes sense. Breakfast is fresh and extensive and Eve's restaurant serves superb food. Location is an easy five minute walk from the sky train and very close to the CBD. I would highly recommend this hotel if you are looking for a 4-5 star experience but without the usual price tag.

  • Stayed: December 2013, travelled as a couple
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Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013 via mobile

I'm now staying in Hansar Bangkok, when we check in on 12 Dec. by Aod, he is very nice and helpful,we are very happy with him. But this afternoon (16 Dec)when we are back to the hotel, all our room keycard are not working, so we went to reception, and asking what's the problem, the two ladies there just kept speaking to each other in Thai and made new cards for us. Their attitude were really bad , didn't explained to us and not even apologize for the inconvenience, that made us very unhappy. This is not the kind of service that we expected.

Stayed: December 2013, travelled with friends
10  Thank Mimi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hansar-Hotel-Resorts, Owner at Hansar Bangkok Hotel, responded to this reviewResponded 23 December 2013

Dear Mimi N,

We appreciate you taking the time to write a review on Tripadvisor regarding your recent stay at Hansar Bangkok. Please be assured that a swift investigation has been under way to improve our service standards with your comments in mind. We apologize for your bad experience and would be pleased if you could contact us at info@hansarbangkok.com so that we could apologize to you directly.

With kind regards,
Hansar Bangkok Hotel Management

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Additional Information about Hansar Bangkok Hotel

Address: 3 Soi Mahadlekluang 2, Rajdamri Road, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Bangkok
#19 Business Hotel in Bangkok
#29 Family Hotel in Bangkok
#31 Spa Hotel in Bangkok
#40 Luxury Hotel in Bangkok
Price Range: £130 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hansar Bangkok Hotel 5*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to Hansar Bangkok, an unrivaled luxury experience just steps away from the heart of Bangkok and a short one-minute walk to the BTS Skytrain, yet nestled in the seclusion and comfort in Bangkok's most prestigious location, Rajdamri Road. Endless and enchanting views of Bangkok greenery, outstanding architectural elegance and timeless style, amenities to please the most discerning traveler, this is the Hansar way of life. Our suites are steeped in modern comfort and amenities, contemporary yet timeless in style and adorned in Jim Thompson silk. ... more   less 
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Also Known As:
Hansar Bangkok Hotel Bangkok

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