I stayed at this hotel a few times, beginning 2011 when it was fairly new. I really liked the hotel at the beginning as an alternative to some of the 5 star hotels in Bangkok. I liked the modern design, especially the shower and the bath tub. However, my most recent stay in June this year left me wondering about the future of this hotel.
The rooms looks a little dated now, with old, warped carpet in some places, the cabinet doors don't fit well anymore and the shower was a bit stinky (not sure of what). The rooms are not very sound proof and one can hear the people on the corridor.
The service was not really on a luxury level anymore: the staff (with the exception of the concierge staff) were fairly unfriendly. When I checked in and I had to look for my passport an extra 10 seconds, I was led away from the check-in desk (there were no other people). There were some small extra charges that were applied that I thought were unfair. My polite comments that these charges are unjustified were rather impolitely rejected. Some of the items in the room and the bathroom were not replaced by the house service staff.
Compared to a proper luxury hotel, the Hansar has a sad bar. There was a good band, but essentially no customers. One evening the TV was turned on for a sports event (not exactly my idea of a Jazz bar environment). The breakfast buffet features cheeses that are left in the open for too long. That looks like a serious health hazard, and raises questions about the training of the staff.
Another thing I didn't notice at first is that some of the rooms have a really bad layout, and get very little natural light. On my last visit, the internet connection was spotty and broke down at times. Upon check-out, the hotel admin program did not work and I had to wait for a while. On the last day about 90 minutes before check-out time, the house staff camped in front of my room waiting for me to leave (?).
Another problem this hotel has is that it's a dark alley, and I am yet to find a taxi driver who knows the location of this hotel. One morning I needed a taxi early in the morning, and ordered it the night before. When I arrived in the morning, the taxi had to be fetched from the main throughway and a non-metered fare had to be accepted (in the absence of any other taxis there was no choice). No surprise that the discussion about a tip started as soon as we pulled out of the hotel driveway - very unpleasant experience. It's the first time I have encountered this problem in a hotel in SE Asia that targets the luxury clientele.
On one of the my stays, noise from a party emerges at about 23:00 from the neighboring room. Since I had to get up early the next day, I called the reception and asked that noise be stopped. A long discussion followed, with offers that I could move to another room etc etc, because the party "had just ordered food". Only when I told them that I would call the police if the noise does not stop, were the people moved to some other location. Luxury boutique hotel?
- Official Description (provided by the hotel):
- Welcome to Hansar Bangkok, an unrivaled luxury experience just steps away from the heart of Bangkok and a short one-minute walk to the BTS Skytrain, yet nestled in the seclusion and comfort in Bangkok's most prestigious location, Rajdamri Road. Endless and enchanting views of Bangkok greenery, outstanding architectural elegance and timeless style, amenities to please the most discerning traveler, this is the Hansar way of life. Our suites are steeped in modern comfort and amenities, contemporary yet timeless in style and adorned in Jim Thompson silk. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip TA, Southall Travel, Booking.com, Agoda, Travel Republic (UK), LoveHolidays, Hotelopia, Expedia, Hotels.com, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Hansar Bangkok Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hansar Bangkok Hotel Bangkok