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Citrus Sukhumvit 13 by Compass Hospitality
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Reviews (638)
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All reviewsnana btsrooftop pooltuk tukthe main roadrooms are smallnice boutique hotelmassage parlourcomfortable bedrestaurants and barsrain showeregg stationmin walkmassage placessoi cowboylate checkstreet foodsukhumvit
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Reviewed 17 June 2014

in soi 13 close to BTS Nana and shopping mall Terminal 21. clean room , little bit noisy during the night and early morning....very poor breakfast, quality and service average . have suttle tuk tuk to BTS.

  • Stayed: June 2014, travelled as a couple
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Thank nano10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citrus13_HM, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this reviewResponded 3 July 2014

Dear nano10,

Greeting from Citrus 13 Hotel Bangkok.
We would like to thank you for staying with us and your time sharing comment. I have shared to all the staff.

We located in the heart of Sukhumvit with ease of accessing to major destination via BTS sky train, or via MRT underground train. As the hotel is off the main road, we have a Tuk Tuk service providing for our guest convenience. We apologize for any inconvenience during your stay and we move forward to improve and ensure guest satisfaction.

Again, thank your for 3 stars compliment, we will keep it up and better. If you wish to come to Bangkok and stay with us, please write to us and we will make all arrangement for you. We look forward to welcoming you back to Citrus 13 Hotel Bangkok in the near future.

Best regards,

Kotchapol Nelson
gm@citrus13bangkok.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Stayed there from 3rd to 6th of June.
Room :Very small but clean and nice.
Breakfast : You will survive for a few days.The people working there had a very little knowledge in English language.
Reception : Good.
Pool :The pictures on webside from pool area is a lie ! The pool was OK,but there was no good chairs to rest in at the pool area.Some rubbish plastic objects were put there.
Location . OK
Book again : NO.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Compass Hospitality
Thank Paulfjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citrus13_HM, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this reviewResponded 3 July 2014

Dear Paulfjo,

Greeting from Citrus 13 Hotel Bangkok.
We would like to thank you for staying with us and your time sharing comment. I have shared to all the staff.

We apologize for any inconvenience during your stay. We have ordered sun bed for the pool, training service staff and make more choice and variety of the breakfast with Chef. We locate in the heart of Sukhumvit Road and ease of accessing to major destination via skytrain BTS or underground train MRT.

Again, thank your for your 3 night stay and your compliment, we will keep it up. If you wish to come to Bangkok and stay with us, please write to us and we will make all arrangement for you. We look forward to welcoming you back to Citrus 13 Hotel Bangkok in the near future.

Best regards,
Kotchapol Nelson
gm@citrus13bangkok.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

This is more a trendy type hotel than boutique. Mostly male staff, so you miss the famous Thai smile. The only females we saw were the breakfast cook and the room maid, both smiling. We were unlucky with the room allocated to us (509) it was very small, the window that looked out on to a cigarette strewn balcony would not shut, so it could not be locked. Nobody was able to fix it. The small shower cubicle did not have an extractor fan, so one was breathing in steam, the shower head could not be positioned at any angle – only the floor. The toilet seat was about three inches off centre and the toilet paper holder was completely broken. Maybe we were just unlucky. On the good side the breakfast was excellent and the staff friendly but unsmiling. It is not an expensive hotel for its central position, but I guess you get what you pay for!

Room Tip: Keep away from the elevators.
  • Stayed: June 2014, travelled as a couple
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Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citrus13_HM, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this reviewResponded 13 June 2014

Dear Peter B,

Greeting from Citrus 13 Hotel Bangkok.
We would like to thank you for staying with us and your time sharing comment. I have shared to all the staff.

I have inspected room 509 and have corrected up. There are some points relating to the structure that we currently cannot modify. All points you have mention is very much appreciated which lead us to the staff developing and acting more efficiency. Thai smiling is well known over the world and I will ensure this with friendly smile.

Again, thank your for 2 stars compliment, we will keep it up and better. If you wish to come to Bangkok and stay with us, please write to us and we will make all arrangement for you. We look forward to welcoming you back to Citrus 13 Hotel Bangkok in the near future.

Best regards,
Kotchapol Nelson
gm@citrus13bangkok.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Though, gone to Citrus 13 out of my last experience in Citrus 22 but, Citrus 13 is far away than that Citrus 22 in terms of interior , facility, food and others. Citrus 13 is having sooooo small room with more smaller bathroom. Also got surprised by getting variance compare to web look. Anyway, due to hotel location its seems to be ok. But, Breakfast was simply crap! No variation, no varieties. Its really difficult to live like that tiny room....

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Mirza T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citrus13_HM, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this reviewResponded 13 June 2014

Dear Mirza T,

Greeting from Citrus 13 Hotel Bangkok.
We would like to thank you for staying with us and your time sharing comment. I have shared to all the staff.

I fully agree on the room size after experiencing with Citrus 22. Our rooms are based on the city size, which we have all amenities within a reach of hand. We have Executive room measures a generous 30 Square meter which is more space. The location is off the main street which on the opposite side it is off the busy street where our guest enjoy a quite night. I apologize for the other issue that did not meet your satisfaction and I have bringing up to the team.

Again, thank your for recommending us and with your 4 stars compliment, we will keep it up and better. If you wish to come to Bangkok and stay with us, please write to us and we will make all arrangement for you. We look forward to welcoming you back to Citrus 13 Hotel Bangkok in the near future.

Best regards,
Kotchapol Nelson
gm@citrus13bangkok.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

The hotel has a splendid location, set back from Sukhumvit Rd and its bustle, but only a short walk from all the shops, restaurants and bars. It is very close to the Trendy Office Building and a useful place for anyone to stay doing immigration business for Britain, Canada or Australia in that building. Everything in the hotel was convenient and well-organised and my stay was a smooth and happy one.

  • Stayed: June 2014, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank 3PEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citrus13_HM, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this reviewResponded 13 June 2014

Dear 3PEL,

Greeting from Citrus 13 Hotel Bangkok.
We would like to thank you for staying with us and your time sharing comment. I have shared to all the staff.

We located next to Trendy, a commercial building where our guest who stay here head for the immigration as said. The process might take up more than a day, therefore Citrus 13 Hotel is an idea hotel to get refresh and relax after a long queue. I have brief all the staff to take special care to both local and foreign guest.

Again, thank your for recommending us and with your 4 stars compliment, we will keep it up and better. If you wish to come to Bangkok and stay with us, please write to us and we will make all arrangement for you. We look forward to welcoming you back to Citrus 13 Hotel Bangkok in the near future.

Best regards,
Kotchapol Nelson
gm@citrus13bangkok.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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