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“Great location close to Khao San road”
Review of Nouvo City Hotel

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Nouvo City Hotel
Ranked #170 of 858 Hotels in Bangkok
Certificate of Excellence
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great location close to Khao San road”
Reviewed 23 September 2013 via mobile

The hotel is in a great location close to Khao San road and soi rambuttri and the area around the hotel also has a few places to eat and drink. It's far enough away from the constant noise and bustle of Khao San which we were glad about. It is reasonably priced and clean and the hotel room was pretty big with wifi in room which is a bonus, although wifi signal was weak at times. Overall the staff weren't the most helpful or friendly when you asked for their help however. When we asked if a member of the reception desk staff could reconfirm our transfer to the airport they reluctantly attempted and we ended up having to do it ourselves. The breakfast was also not very good. Unfortunately for these reasons we would only give this hotel a 3 star trip advisor rating.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ewandalby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nouvocity, Manager at Nouvo City Hotel, responded to this review, 29 September 2013
Dear ewandalby,

Our sincerest thanks for your honest opinions and comments of the Nouvo City Hotel. They will go a long way in helping us improve our hotel's facilities and services.

Although we are happy to hear that you enjoyed the location, we will also be looking into more intensive language training for our staff as to enhance their ability to more thoroughly help our guests with any inquiries. Our breakfast options will also be discussed with our Food & Beverage management so as to make the experience more enjoyable for all guests.

We hope that you will have the chance to visit us again soon and we thank you once again for your review which will help us and fellow Tripadvisor members make the most out of everybody's stay!

Sincerely,

Adam Phadungsilp
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Humble, Texas, United States
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 September 2013

The manager, Jason, treated us like royalty. My husband stayed there last year and Jason remembered him. He speaks perfect English and was extremely helpful with day trip ideas. The rooftop pool area was a perfect oasis in the busy city scene. The spa was pricey. Beautiful koi pond with lounging platforms. The restaurant was nice with a good breakfast buffet but no alcohol is served as it's a Muslim hotel. The room was really clean and we loved the shower. Hard bed. There is a hole in the wall restaurant across the street from the 7-11 that served fantastic duck with fried basil leaves.

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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nouvocity, Manager at Nouvo City Hotel, responded to this review, 29 September 2013
Dear Jane O,

Thank you for your insightful review of the Nouvo City Hotel. Reviews like yours make us feel proud to be able to accommodate travelers for their holidays and at the same time educated by your comments to further improve our services.

The manager's name was probably not Jason as we have one manager that speaks "perfect English" and he goes by a different name. In any case, we are glad to hear of your positive experience regarding both the staff and facilities. Of course, the bedding may not be everybody's personal preference, but we will definitely take your opinion into account when making any future choices for changing our bedding types.

We hope that you will have the chance to visit us again soon and we thank you once again for your review which will help us and fellow Tripadvisor members make the most out of everybody's stay!

Sincerely,

Adam Phadungsilp
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013 via mobile

Stayed here for 3 nights when in Bankok for a short stay. I was really impressed with the location firstly, it's really close to where you want to be to catch all the exciting stuff but also ideally located far enough away to be quiet.mhotel staff were always really friendly and happy to help, and the room was really impressive. You won't go too far wrong with this place, happy days!

Stayed August 2013, travelled as a couple
Helpful?
Thank Craig J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nouvocity, Manager at Nouvo City Hotel, responded to this review, 29 September 2013
Dear Craig J,

Thank you for your very generous review. Our management and staff are delighted to be able to hear from guests about your experiences in order to improve our services for all.

Your review has made us very happy to have been able to accommodate you during your holiday trip. It's great to hear that you took advantage of the hotel's strategic location and were able to make the most out of your stay.

We hope that you will have the chance to visit us again soon and we thank you once again for your review which will help us and fellow Tripadvisor members make the most out of everybody's stay!

Sincerely,

Adam Phadungsilp
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2013

Decent place to spend a few days in Bangkok. Didn't find the staff particularly helpful, but didn't really matter. Very close to Khoa San Road. Breakfast buffet is good, but not worth the money if its not included in your room. Welcome drink is a tiny glass of pineapple juice. Nice pool at top of hotel.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nouvocity, Manager at Nouvo City Hotel, responded to this review, 29 September 2013
Dear Akinman,

Your review has provided us with helpful insight to improve our services for all of our guests. We apologize if our staff were not up to your expectations but at the same time are glad to see that your overall experience was enjoyable.

We hope that you will have the chance to visit us again soon and we thank you once again for your review which will help us and fellow Tripadvisor members make the most out of everybody's stay!

Sincerely,

Adam Phadungsilp
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zoetermeer, The Netherlands
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 August 2013 via mobile

Hotel located very well
in cosy Khaosan Quarter, with just a 10 minute stroll from famous Khaosan Road. Quietly located and yet so centrally in cosiest quarter of Bangkok. Hotel has nice design, clean look, and friendly helpful front desk staff. Staff at restaurant during breakfast could be more friendly though. Right outside hotel there is a Seven/Eleven, ATM cash machine available and above all some nice and cheap local Thai foodstalls.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sergiotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nouvocity, Manager at Nouvo City Hotel, responded to this review, 26 August 2013
Dear Sergiotti,

We thank you for your great and detailed review of the Nouvo City Hotel. We hope that this review will help other travelers in their decision to stay with us as it will help us improve in any needed areas of service (of which you mentioned friendlier restaurant staff at breakfast which we will be doing our best to improve). Your praises are also very much appreciated as it was our pleasure to be of service to you and all of our other wonderful guests.

We hope that you will have the chance to visit us again soon and we thank you once again for your review which will help us and fellow Tripadvisor members make the most out of everybody's stay!

Sincerely,

Adam Phadungsilp
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swindon
Level Contributor
4 reviews
3 hotel reviews
Reviewed 18 August 2013 via mobile

While the hotel is good value and a really terrific location, it did not make clear when booking it was a muslim hotel, and therefore no alcohol or pork served throughout which was disappointing as at the end of a day sightseeing a drink in a bar in the hotel would of been nice. Other than that a nice clean hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amymark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nouvocity, Manager at Nouvo City Hotel, responded to this review, 19 August 2013
Dear Loving Guest,

Thank you for your kind praise regarding the Nouvo City Hotel's value and location.

In regards of location, we would like to point out that although we are unable to offer some services directly due to adherence to family-friendly and Halal standards, the hotel's location allows for our guests to easily partake in a wide variety of cuisines and beverages literally a few steps away from the hotel. In any case, we do apologize for the inconvenience and hope to make it up to you on a future visit.

We hope that you will have the chance to visit us again soon and we thank you once again for your review which will help us and fellow Tripadvisor members make the most out of everybody's stay!

Sincerely,

Adam Phadungsilp
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 July 2013 via mobile

This is my second time staying at the nouvo and I still love it
Very near all tourist spots but in a little back street away from the noise.
Family trip husband myself and teenager in grand deluxe room space great plenty of room and desk and seating area beds a little hard but hey there is always something to whinge about if you try.
Love the pool area plenty of lounges and pool side drinks ps no alcohol as Muslim hotel did not bother us as we don't drink but if you need to there is a little bar in front of the hotel. Staff fantastically friendly always great and smile from front staff to the room attendants. Food great selection egg station available any style cereal,fruit,toast,pastries and a selection of hot dishes Asian and western (no bacon remember Muslim hotel )Internet included child happy so mum happy.
There is 7-11 next door that has everything even alcohol at reasonable cost and the street food in the area is one of he best so relax you made a great decision.

Stayed July 2013, travelled with family
Helpful?
Thank woosterwoo-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nouvocity, Manager at Nouvo City Hotel, responded to this review, 19 August 2013
Dear Loving Guest,

Our management is thoroughly pleased to hear about your positive experiences in our hotel. It is reviews like yours that make our efforts for a better experience feel worthwhile.

A quick tip for you and any future travelers to the Nouvo City Hotel: the immediate surrounding area of the hotel offers a wide variety of cheap, street cuisine which are sure to fill you up and hopefully keep your wallet full as well. This includes many cuisines that the hotel may or may not have on offer. So many choices that you can't try them all in one day!

We hope that you will have the chance to visit us again soon and we thank you once again for your review which will help us and fellow Tripadvisor members make the most out of everybody's stay!

Sincerely,

Adam Phadungsilp
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nouvo City Hotel

Property: Nouvo City Hotel
Address: 2 Samsen Soi 2, Samsen Rd | Banglamphu, Pranakorn, Bangkok 10200, Thailand
Phone Number:
Region: Thailand > Bangkok > Banglamphu
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #170 of 858 Hotels in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Nouvo City Hotel 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
The only modern boutique Halal hotel in old city Bangkok area near Khao San Road. The finest in accommodations in the city's city center and palace area with full facilities and located within walking distance to many of the city's top attractions. ... more   less 
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