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Francesco
Agrigento, Italy

Discover Bangkok

4.0 of 5 bubblesReviewed 27 Apr 2024via mobile
I spent some days in this hotel with my family.
Overall the hotel is good. The staff is polite and available, ready to satisfy each need from the customer. The rooms are available and comfortable. Furthermore, the staff clean the rooms every day in a perfect way. Unfortunately there’s only a problem related with the rooms: the air conditioning system. It’s too noisy and impossible to sleep with the system switched on. At the same time it’s impossible to sleep without air conditioning due to the hot temperatures. Another thing that I should ameliorate is the breakfast: no oat or soy milk for people mill intolerant and no nuts and almonds.
At the end of the day, I would suggest this hotel.
Date of stay: April 2024
Trip type: Travelled with family
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Pongthanit Kittiweerawat, Sales at Nouvo City Hotel, responded to this review
Responded 8 May 2024
Dear Guest,
Thank you for taking time the to review our hotel! We hope that you will enjoy our services, but if anything makes you dissatisfied, we do apologize and we will try to do it better and hope to see you again very soon.
Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,223)
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Reviewed 19 April 2024

We stayed here for four nights as a family with young children and I can highly recommend this hotel. Check in was very efficient and the reception staff were very pleasant and welcoming. Whilst checking in the porters had taken our luggage to our room which was welcomed.
Rooms (Grande Deluxe) were large and clean, with very comfortable beds and cute towel art in the shape of elephants. The bathroom was spacious and the shower water hot.
Breakfast was buffet style with a huge array of foods to choose from which was lovely and really set you up for a day of exploring Bangkok. Staff were attentive to detail and efficient in replacing things or cleaning up vacated tables.
There are two swimming pools, although we only used the rooftop one as it was quieter, with pool towels provided. The gym is decent with a range of cardio and strength equipment and is cool with AC. Working out here with a view across the rooftops as the sun set was wonderful.
Location for us was perfect. Really close to a huge array of places to eat, there is a 7-11 just next door and a short walk to the ferry and about a 30minute walk to the Grand Palace.
Thank you to the wonderful staff for making our stay here pleasant. We wouldn't hesitate to book this hotel again on visiting Bangkok.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank laura h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pongthanit Kittiweerawat, Sales at Nouvo City Hotel, responded to this reviewResponded 22 April 2024

Dear Guest,
Thank you for taking time the to review our hotel! We hope that you will enjoy our services, but if anything makes you dissatisfied, we do apologize and we will try to do it better and hope to see you again very soon.
Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2024

We had 2 rooms adjoining which was really convenient with family. The hotel is lovely and rooms a good size with good size bathroom. Bed super comfy and 2 pools with very warm water, but they are nice and clean. The hotel breakfast was ok, not the best we've had with selection being a bit limited for us. I like the water cooler to fill up your drink bottles, that saved a lot of plastic. The staff are friendly enough but not as personal as a smaller hotel and you do feel like a number. With no trains close by it is a bit isolating in the evenings and taxi and tuk tuk drivers really ripped you off in this area which made it a real inconvenience staying here. A good priced laundry down the side road which was well priced and a local supermarket next door was really great.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shelley M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pongthanit Kittiweerawat, Sales at Nouvo City Hotel, responded to this reviewResponded 22 April 2024

Dear Guest,
Thank you for taking time the to review our hotel! We hope that you will enjoy our services, but if anything makes you dissatisfied, we do apologize and we will try to do it better and hope to see you again very soon.
Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024

Good location as it’s a short walk to the ferry for sightseeing, lots of really cheap restaurants on the doorstep, it’s downtown Bangkok so the area is popular with backpackers, lots of hostels nearby.

Staff are all very friendly and very helpful,
Breakfast ok, lots of choice

Rooms are ok but the sheets were discoloured which put me off, I’m sure they were clean but didn’t look very appealing. Air con was too noisy to leave on at night.

Rooftop pool is nice to cool off but no mattresses on the wooden slated beds we didn’t fancy using one because it wouldn’t be very comfortable.
There are seating areas on the roof that look nice surrounded by coy ponds but again I didn’t fancy sitting there as there was a lot of bird poop on the mattresses.

As a convenient base for a few nights for the price it was ok but wouldn’t have wanted to stay too long. Definitely no higher than 3 star

Well done to the staff though who make you feel very welcome.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sara J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pongthanit Kittiweerawat, Sales at Nouvo City Hotel, responded to this reviewResponded 7 April 2024

Dear Guest,
Thank you for taking time the to review our hotel! We hope that you will enjoy our services, but if anything makes you dissatisfied, we do apologize and we will try to do it better and hope to see you again very soon.
Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024 via mobile

Comfortable bed, excellent location. Strong wifi. Outstanding rooftop pool on the 8th FL with panoramic views of Bangkok.

Almost a perfect stay.

I was able to check-in hours early, which I really appreciated after a looong flight. I also got a room on a high floor, which I had specifically requested. I also requested a room with a view, because this was a very special occasion for my partner and I. I made the request weeks in advance but was told via message that there were no views in the Superior Classic Twin Room I had chosen. The hotel did not mention any upgrade options until I arrived on site. When I spoke to front desk after checking-in (my room view was facing a wall), I was told it would be about $10 extra per night for a room with a view. I thought this was very petty and seemed a bit like a cash grab attempt. I guess this hotel cares more about an extra $10 a night than making guests happy and their anniversary stay in Bangkok extra memorable. Too bad. If they had been upfront and transparent from the beginning, I would have paid much more for a better room.

Also, there were only 3 hangers in the closet and the room was not 100% clean. Hairballs, disgusting fridge and freezer, and dirty drinking glasses.

Did not try breakfast so can’t comment on that.

Room tip: Excellent Indian restaurant just outside to the left and across the street. And I Love Thai Food on the corner of Rambuttri Road is awesome!
Date of stay: April 2024
Trip type: Travelled as a couple
Thank GenkiKairu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pongthanit Kittiweerawat, Sales at Nouvo City Hotel, responded to this reviewResponded 10 April 2024

Dear Guest,
Thank you for taking time the to review our hotel! We hope that you will enjoy our services, but if anything makes you dissatisfied, we do apologize and we will try to do it better and hope to see you again very soon.
Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024 via mobile

We stayed in Nuovo for 3 nights before heading to Koh Samui for the rest of our trip. It was quiet, comfortable, relatively clean and in a great location (next to the canal, and about a 15min walk to Khao San Road).

Positives - fast and efficient check in/check out. Location. 7-11 next door as well as plenty of restaurants. Room was comfortable and quiet.

Negatives - although there is a gym and 2 pools, there was a lack of space and equipment in both. The ladder in the 8th floor pool was broken and the filter definitely wasn’t filtering! We never found an available sunbed on the 3rd floor pool. Expect to pay between 500 - 700 baht in taxi fare from the airport if coming in the evening as it’s around 45mins-1hour away.

Date of stay: March 2024
Trip type: Travelled with friends
Thank Natalie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pongthanit Kittiweerawat, Sales at Nouvo City Hotel, responded to this reviewResponded 28 March 2024

Dear Guest,
Thank you for taking time the to review our hotel! We hope that you will enjoy our services, but if anything makes you dissatisfied, we do apologize and we will try to do it better and hope to see you again very soon.
Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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