My family and a friend booked 2 rooms in BANGKOK CITY HOTEL this October 9 to 11.The hotel was clean with free wi-fi.However, the receptionist and other staff who cant speak english were very rude and discourteous.Our flight arrived late at night and we didnt have Thai baht, so we decided to eat in the hotel restaurant.When the bill (461 baht) was handed to me I told the waitress to charged the bill in our room under my name.She couldnt understand what I was telling her, we both immediately went to the hotel receptionist and I explained to her that I dont have thai baht and to just charged it through my credit card.The receptionist shouted and said"
NO, PAY NOW..PAY NOW"...I told her if she wants thai baht then I will pay tomorrow after exchanging our US dollars.
Another incident happened ... when I used the wifi the following day.I asked the staff if I can use the remaining 15 minutes left since I did not consume the whole 30 minutes..she arrogantly replied.."CANNOT USE!"and she turned her back.With 2 staff sitting on the front desk I told them , I wanted to speak with the manager and I want to complain.Upon hearing this, the rude girl told me , She will give another 30 minutes free wi-fi
This hotel is actually far from the main shopping center which is in the PRATUNAM area.We have to walk 30 minutes from Bangkok City Hotel to Platinum Mall and Pantip Plaza.Going to MBK and Siam Paragon is much farther from this hotel,you need to take a taxi.
We decided to book into another hotel near Pratunam area after what we have experienced
with the hotel staff.
I have travelled to different countries and booked in different hotels, but have never seen and experienced such mean and rude behavior of hotel staff.When we checked out , I again asked for the hotel manager, the receptionist said ,"NO MANAGER today".
Is THAILAND what they call the "LAND OF SMILES"????
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Agoda so you can book your Bangkok City Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.