My second stay here in the hotel, location is very convenient nearby both BTS and MRT. Room was cleaned well daily and basic amenities available. Breakfast was good enough for quick breakfast. The only downside probably the area surrounding the hotel itself, where seems there are pub/“massage” place just in front of hotel so you would always see ladies sitting around waiting for patrons.
convenience location i.e. 10 min walking distance to BTS Asoke station and Terminal 21,friendly and polite staff, i would like thank counter staff who upgrade us to higher 5th floor instead of 2nd floor stand room, feel safe whenever returning to the hotel as there is always a guard standing in front of the glass door and open it for us,Great!
Dear Guide57375491460,
Thank you for sharing your kind words following your recent stay at CityPoint. It is a pleasure to read that our well connected location was of much use to you and impressed with our friendly and helpful staff who made you feel safe and comfortable during your stay. We hope to have the pleasure of welcoming you agiab in the near future.
Sincerely yours,
Phitchanun S.
CityPoint Team
Located a few minutes walk from Asok station and very near to Terminal 21 mall and food court(recommended). The hotel is set in a small, quiet dead end street and does not face onto the busy road that is about 50 meters from the property.
Good wifi in room. Staff are professional and pleasant but lack a personal touch much as the somewhat sterile interior of the hotel does. You pay for the proximity to Asok and Sukhumvit Road, but there is no ambience at all in the busy street nearest to the hotel.
Breakfast was satisfactory.
Dear Valenciavancouver,
Thank you for your review following your recent stay at CityPoint. We are glad that you enjoyed your stay, and found our location to be convenient. Our team is always at hand to offer advice or suggestions to our guests and we are happy you found the team to be professional and pleasant. The whole team look forward to welcoming you back in the near future.
Sincerely yours,
Phitchanun S.
CityPoint Team
The hotel was a very poor value. Nearby hotels offer much more for the money. The room was very minimal and the breakfast was especially poor. Very few non-Thai selections on the TV. The air conditioner would take a very long time to cool down the room. I will not stay at this hotel again.
Dear Camper64175177251,
We are both disappointed and sad to read your negative review. It seems our room size was not up to your liking, and for this we sincerely apologise. Thank you for sharing your feedback with regards to the TV selections and the AC in the room we will look into this immediately. We hope you will decide to return to stay with us, giving us an opportunity to redeem ourselves.
Sincerely yours,
Phitchanun S.
CityPoint Team
We stayed in this hotel fr 12/2-17/2/19 for a wedding via online booking. Though the fees were like 1/3 higher then usual, we hv decided to go ahead as hotel is near to the wedding venue.
However, a series of mishaps happened n the treatment we received following the events were horrible!
The checked in was not smooth as due to language barrier on charges, my hubby received black face from the staff concerned.
On the 13/2 night, water in our WC didn’t flow down well so we tried to do our best to prevent further issues fr 2-4am but to no avail. We didn’t contact reception as it is a small hotel n may not hv standby staff at the wee hours. Next morning , we showed the cleaner n she fixed the problem for us.
On the 15/2, I was awaken by the commotion along corridor around 9.15am. Someone popped into our room to ‘take a look’ n next minute, I was left stranded n not able to wash up etc as water supply was turned off as water pipe outside our room n few others burst. No warning n no checking on our needs, I was left to solve my own problems. Is that acceptable?
Next, we thought better checked with front desk on situation on our way out. The staff confirmed that unlikely problem could be fixed by that night. Hubby then told them that we want another room if problem still existed. Staff replied that we would have to bring our belongings to the reception then n they would shift for us. We were not agreeable as we were late for our appointment due to interruption in water supply that am. And aft staying in that room for 3 nights n 2 more to go, it would cause further delay for us to pack all our stuff properly. We requested to move the stuff ourselves upon return but the staff was v adamant abt it. She displayed a “do as u r told n risk not having another room” attitude. So, off went “2 obedient young kids” to do what we were told. Now, is this the “hospitality industry”? Why are we penalized over the burst pipe?
Upon return that night, staff told us that the manager had offered us an upgrade to a deluxe room as good will but the room was much smaller compared to our previous. We asked for downgrade to original type n aft about 30 minutes or so, we were at another room. As we were both coughing, we quickly boil water to hydrate ourselves as it was already passed 11pm. However, kettle was not working. I called the reception to ask for a change n my call was passed to 3 staff n non understood my need. Finally, they sent someone up n this guy also couldn’t understand me n I had to do a demo to convince him that it was indeed faulty. This took abt another hour n we were really exhausted n suffered more that night. Sigh!
16/2 was the wedding banquet. We were out as usual n back around 5 for shower n out in a hurry. On 17/2 morning before check out n noted that the bath towel given to us was so old n torn, one which we would use as rag at home! I was stunned n upon reflection of all the foregoing, brought up the issues to the hotel. Upon seeing my fury, they offered us a tiny bit of discount for the last 2 nights of stay!
I feel so disgusted by the way things were handled and no care n concerns were offered to guests when things happened. As guests, I believed I m entitled to basic amenities, like a room with water supplies; and also decent services from the staff, definitely not to treat us with insensitivity n black face!
I have written to the manager in charge on my sufferings and it has been a while and I am still waiting for her reply.
Attached are photos of the bath towel taken there.
