My husband and I stayed here during our honeymoon. The hotel is in a great location, near shopping, and fairly close to the airport. The staff is very helpful and knowledgeable. We only stayed at Hotel Muse for two nights, but we were able to utilize the pool, the rooftop bar, and the Thai restaurant (the name of which escapes me). All of the hotels amenities and services are wonderful! The service in this hotel is what makes it really impressive- it's clear that the people working in the hotel take pride in their jobs and make a real effort to make their hotel stand out among the rest.
The rooms are spacious, but the decor was difficult to use, and somewhat cold. It's very dark (dark floors, dark furniture, dark ceilings), so it's hard to see things like trash bins, which was frustrating. Doesn't really lend itself to a comforting hotel experience, but I suppose the decor just wasn't really my taste.
Our room had a few issues that left something to be desired. Our alarm clock rang off every morning at 4 am, and we couldn't turn it off. We ended up unplugging it and removing the batteries. Our rain shower was defective, and the shower stall leaked water all over the bathroom floor. One day we came back from sightseeing and there was a really strong odor on the room, which we couldn't find the source of. We could also hear people in the rooms next to ours, even though we didn't have any adjoining rooms.
Now, back to the incredible service... Our stay in Bangkok was really action packed. We had things scheduled every day, so we never had the opportunity to speak with anyone from the hotel about our concerns until check out time. My husband asked to speak with the manager on duty, who was very understanding about our frustrations. He didn't try to explain them away, or make excuses, but calmly listened to our complaints and promised to rectify them for future guests. He also offered to comp a breakfast for us, but we had that tight schedule thing going and were unable to stay at the hotel any longer. Now THAT is how you handle a situation, people!
All in all, I would stay in this hotel again, no questions asked! Thanks for a really great last honeymoon destination, Hotel Muse :)
- Official Description (provided by the hotel):
- Located in Bangkok's distinguished residential area Langsuan Rd, Hotel Muse offers 174 luxurious rooms along with a distinctive array of dining and entertainment venues. Within walking distance to exclusive shopping, skytrain station & Lumpini Park. ... more less
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