The place is quite new so overall the rooms are very nice and things in general work. However,
Check in : It's slow with just one girl running the counter, queues quickly build up in the small reception area with the porter asking people to take a seat.
Internet : Our room was in the middle of the floor, on the 5th level and we couldn't get wifi signal in our room, they gave us a lan cable which was good for my laptop but not for our mobile devices. Several times staff said they would look in to it, but it appears they just don't have the right wifi gear to penetrate all rooms.
Restaurant : it is ok, the free breakfast is fine, the problem is the outdoor smoking area is very close to the main restaurant and they leave the doors open so the smoke wafts across you whilst you are eating breakfast, not ideal.
Room Keys : They had no room key for us when we checked in, we had to get the porter to let us in to the room each time we left the room until mid the next morning when someone arrived who could program a key. I recall this happening on my last stay, the porter said it happens all the time, he obviously hates it too.
So yes they need do to some work on their systems, management are not very active.
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- Also Known As:
- Best Western Plus @ 20 Sukhumvit Hotel Bangkok