I regularly visit crystal jade for its ramen. But have been disappointed too many times by their lack of consistency on hours of operation.
The staff will tell you 9:30pm kitchen closes & restaurant closes 10pm the website says the same.
In reality it's when the cook and staff want to go home!
Numerous times this has happened arriving at 9pm or just after and the staff turn me down. Today was no different till I complained saying their website says 9:30, the manager recognized this and asked the cook in front of me to serve me one last bowl. The cook responded no every other customer has left we are closed.
Clearly management has no say... A very disappointing result for a international chain!
The manager apologized about the situation even nudging the cook again to no avail clearly the cook wanted to go home. Recognizing there was no point to stay I left and the manager again apologized.
I hope that crystal jades management can some day maintain standard operating hours as promoted and manage their staff appropriately.
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