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“Worst hotel in my life”

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Dream Town Pratunam
Ranked #426 of 615 Bangkok B&B and Inns
colombo
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Worst hotel in my life”
Reviewed 25 October 2013

We were staying in this hotel for a six days. But staff treats their own customers inhuman manner. Specially the two receptionist work in in front desk. I will never ever go to Thailand because of the experience i had during my stay in this hotel. My advice is just because you want a cheap hotel don’t select this hotel. This will ruin everything you have planned.
Receptionist is behaving like racist and I heard they were scold us low cast people just because we came from Sri Lanka. How can this type of people allow working in hotels? On top of this hotel does not have any management to complain and receptionist act like they own this hotel. Porters are very lazy and unhelpful. They ask us to carry their duties. this is the worst experience I have ever had in my life time
l.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 187Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 reviews from our community

Traveller rating
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    26
    13
    27
See reviews for
25
26
8
5
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Kotikawatta, null, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 October 2013

Low quality service, low quality staff who doesn't know how to talk to their customers well.. The receptionist said 'Srilankans are low cast ppl'..i request from all the srilankans who visit Bangkok pls dont stay in this hotel..they are treating us like animals.. All the travel agents pls dont recommend anyone to stay there..the porters r very rude..they asked us to bring all the baggage nearby lift.. we had our worst staying experience during the stay @ Dream town hotel..

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Hansi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bangkok hotels

Ratnapura, null, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 October 2013

Srilankans please don't travel to this hotel. They treated us like animals.Rooms are very poor standard.Receptionist and the staff are most terrible guys I have ever seen in my whole life.
Please don't waste your valuable money and trip by travelling to this hotel

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dhanushka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 October 2013 via mobile

We stayed in this hotel during mid of Oct 2013 when we visited Bangkok. Our travel agent booked this hotel which was supposed to be a 3 star hotel. We had our lifetime worst hotel experience while staying in this horrible place.

1. The reception staff (both day and night shifts) are extremely rude. We booked deluxe rooms with tea making facility as per their own hotel website. But there were no kettles inside rooms and when these were requested, the day shift receptionist got really angry and shout at us.

2. The rooms are old, smells bad, dirty bathrooms. No soaps. For the six days we stayed, they didn't change bed sheets or blankets and didn't clean bathrooms.

3. The bell boys are also rude. We had to bring our bags up to the lift for him to take them down.

4. The food are even worst. Only have breakfast and that too is very basic and same everyday. There are menus in rooms but they don't provide room service. When we asked for lunch on our first day, they suggested that we go out for food.

5. They will try to impose additional charges wherever possible. On the last day, we kept one room for late checkout at 6pm as our flight was at 10.55pm. We were ready for checkout at 6pm but the bell boy did not come to take our bags. Eventually we managed to come down to reception about 5-10 minutes pass 6pm. The rude night shift receptionist with long hair very rudely asked us to pay for full rate for the room as we did not hand over the key at 6pm. When we disagreed, the receptionist said that she will not allow us to leave and called police. The van driver also sided with the hotel and did not allow us to get in. Finally our travel agent had to intervene to sort out the matter. They did not charge us eventually but this drama really gave us an unforgettable end to our Bangkok tour. So if someone wants peace of mind never think about this terrible hotel with the worst reception staff.

The receptionists and bell boys in this hotel also insulted our home country. It appeared that they think we were staying for free there. We had to remind them that we are their guests and it is their duty to serve us. We extremely suggest that this hotel should not be considered even for one night if you want a pleasant stay in Bangkok. The hotel and staff with no smile at all are there to make your trip horrible as much as possible.

Stayed October 2013, travelled with family
Helpful?
7 Thank Chamil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 October 2013

I stayed in the hotel during october 2013.
*The hotel with rude receptionist ,who couldn't even understand english.
She was unable to communicate.

*wifi was very slow.

*towels smell stinky,bedspreads too.

*small toilets , bath foam was not available.

*The complementary breakfast was not upto d mark.

The only advantage is that all the shopping malls are nearby.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 43256589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 October 2013

Hotel near to the skyline and train to the airoport also (about 700 m).
Around the hotel is nothing, you cant find nothing to look at and neariest market about 350 m.
Dont eat there, breakfast are terrible. Nothing is taste.
The whole hotel was smeled like someone pee in hotel corridors.
The service is poor, receptionists will try to get extra money, beware when you enter the room, check if everything is ok and you realy have all the staf including drink and noodelse. They try to get money for lying that you ate or drunk something that even wasnt.
The noise is 24 hours a day.
The 99% of customers are indian or malasian, very noise.
Not recomend this hotel at all.

Try to find another one.

Room Tip: No good rooms at all.
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 780Eddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 September 2013

I was disappointed from the moment we checked in.
am sorry if my -ve poins are getting too much.

1. room was not clean.
2. was having wet floor when we entered and had to wait for 15 min or more to make it dry.(though out check-in was at some were after 4.00pm)
3.Towels smelled really bad.
4.water was taking a lot of time to drain while taking bath which is really fishy!!!!
5.taps not working.
6.free shuttle (tuk tuk) is only to the main road which is hardly 500m.
7. nothing is similar to the piks shown in web site.

+ve
1.location not bad.
2.average food.

Room Tip: only select this hotel if you are looking for a place just to sleep.
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NIRMAL D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dream Town Pratunam

Property: Dream Town Pratunam
Address: 33, Soi Petchburi 11, Petchburi Road, Bangkok 10400, Thailand
Region: Thailand > Bangkok > Phayathai
Amenities:
Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #426 of 615 B&Bs / Inns in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:2 star — Dream Town Pratunam 2*
Number of rooms: 92
Official Description (provided by the hotel):
Dream Town Pratunam Hotel is centrally located in downtown Bangkok, 5- 10 minute walk to nearby are the mega shopping malls, Pratunam Market, Platinum Fashion Mall, MBK (Ma Boon Krong), Siam Paragon, Siam Square and Cenral World. For your convenience free shuttle TUK TUK are provided from the hotel to Pratunam Market and the main road. ... more   less 
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