My family of 5 flew in from Hong Kong and stayed with Eastin Grand Sathorn from 16 to 21 June 2012. We were put up on the 16th floor. The rooms were spacious and clean. Additional bed and daily breakfast were given free for our son aged below 16. The location is convenient as the hotel is linked by a skybridge to Surasak BTS station. All of us were given free BTS one day passes for our five nights stay with the hotel.
There is a wide selection for the breakfast buffet. Unfortunately, the breakfast menu remained unchanged during our 5 day stay. It would be great that the menu is changed every day or on alternate days. When we booked the rooms, we were given a one time complimentary lunch which came as a pleasant surprise.
When we checked in, the hotel immediately collected full payment for our five nights stay and a deposit of 1,500 Bahts per night per room upfront. The total amount deducted from my credit card was 40,000 Bahts. We paid for our 5 nights stay fully in cash when we checked out of the hotel but were told by the hotel reception that the 40,000 Bahts charged to my credit card would only be returned to me 2 weeks later. I could not understand why the total amount charged to my credit card could not be returned immediately. This is a negative point for the otherwise great hotel. Other hotels (including hotels in Bangkok) I stayed with, charged my credit card only at the time of my checking out. I feel that Eastin Grand Sathorn should adopt the same practice in the hospitality industry. I am now waiting to see when the amount charged to my credit card will be reversed. Inspite of this drawback, I will still recommend my family, friends, colleagues and business associates to Eastin Grand Sathorn Hotel.
- Official Description (provided by the hotel):
- Eastin Grand Hotel Sathorn is one of the premier hotels in Bangkok's luxury hotel sector. This deluxe property is centrally located in the Sathorn business district, and a short drive via the nearby expressway to Suvarnabhumi International Airport. It is unique in being the only hotel in Bangkok with its own direct access to the BTS Sky Train system at Surasak Station literally bringing the city to your doorstep. All 390 luxuriously appointed rooms and suites are decorated in soft, subtle tones and feature the latest amenities for the comfort of both le ... more less
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