We arrived to a warm welcome by the reception staff. The hotel seemed even more grand than what I saw in pictures, and I was in awe. I especially loved the infinity pool. I waited for sunset because I saw reviews saying the sunset is amazing there, but I don't think the pool was even facing the sunset, so perhaps I read the reviews wrongly.
Location wise, the hotel is situated very strategically - it's right next to a BTS station. In fact, it has a connecting bridge between the hotel and the station, so you don't even have to be on the street to get to the station. There's always a security guard manning the door.
Concierge staff members generally were attentive and friendly but one stood out. I had a reservation with a dinner cruise company and I couldn't reach them neither via email nor phone calls. The concierge staff member (unfortunately I didn't get his name) was very helpful in making sure that the dinner cruise company know that I was there at the hotel. He made arrangements with them to pick me and my mother up at the hotel, and when I inquired about getting to the jetty by ourselves, he insisted that we wait to be picked up at the hotel so that he could keep a lookout on us. I could feel his genuineness in taking care of hotel guests.
The only thing I would complain about the hotel is probably the air-cond - the room was a bit too hot for me.
However, all in all I enjoyed my stay and would love to come back on my next visit to Bangkok!
- Official Description (provided by the hotel):
- Eastin Grand Hotel Sathorn is one of the premier hotels in Bangkok's luxury hotel sector. This deluxe property is centrally located in the Sathorn business district, and a short drive via the nearby expressway to Suvarnabhumi International Airport. It is unique in being the only hotel in Bangkok with its own direct access to the BTS Sky Train system at Surasak Station literally bringing the city to your doorstep. All 390 luxuriously appointed rooms and suites are decorated in soft, subtle tones and feature the latest amenities for the comfort of both le ... more less
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