Difficult to fault the structure: new building and modern comfort, direct connection to the BTS with easy and close access to either the river or the Silom area, comfortable and quiet rooms, excellent free wifi.
Buffet breakfast offers a large choice of hot and cold fares, western and asian.
Without forgetting the outdoor pool on the 14th floor for a stunning view of Bangkok.
Unfortunately, aircon was not working in our room on the 33rd floor... Several phone calls and up to 3 different so-called engineers one after each other, trying to fix the a/c unit in the room... and each of them : "now please wait 1 or 2 hours, temperature will cool down". Room temperature never went below 26°C.
Shame that the customer is made to believe that things are being fixed and no offer to change room... until we demanded it when it became obvious that things would no go any better.
Room change was done swiftly (despite the surprised face of the reception staff) and solved the problem.
Eastin is close to excellent... if only the staff was better trained to handle problems in a more appropriate way.
- Official Description (provided by the hotel):
- Eastin Grand Hotel Sathorn is one of the premier hotels in Bangkok's luxury hotel sector. This deluxe property is centrally located in the Sathorn business district, and a short drive via the nearby expressway to Suvarnabhumi International Airport. It is unique in being the only hotel in Bangkok with its own direct access to the BTS Sky Train system at Surasak Station literally bringing the city to your doorstep. All 390 luxuriously appointed rooms and suites are decorated in soft, subtle tones and feature the latest amenities for the comfort of both le ... more less
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