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“Absolutely Loved!”

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Eastin Grand Hotel Sathorn
Ranked #10 of 858 Hotels in Bangkok
Certificate of Excellence
Alberta, Canada
Level Contributor
200 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Absolutely Loved!”
Reviewed 14 February 2014

We only stayed 1 night, but will definately come back! Beautiful rooms, amazing pool, excellent location...just loved it, can't wait to go back!!!!! Breakfast was awesome, staff was very friendly..was one of my fav hotels on our 3 week SE Asia trip :)

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
1 Thank tracy448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (827)
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Constanta, Romania
Level Contributor
117 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 13 February 2014

We booked an executive room, didn't spend money for any others food and drinks, breakfast and happy hours were really amazing; very close to the river and boat services with sky train; the pool area is a wonderful place to relax for a few hours after you explored the city and temples; wi-fi excellent everywhere in the hotel! we really enjoy our vacation here!

Room Tip: executive room with executive lounge advantages!
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  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank neli1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 February 2014

Just spectacular. Stayed in an executive room right next to the lounge and just felt so luxurious. The pool is TO.DIE.FOR. Didn't feel like real life. Stay here if you have the chance. Incredible value for money that you won't find anywhere else in the world.

Room Tip: Executive if you can.
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  • Stayed January 2014, travelled with friends
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Helpful?
3 Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3000
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 February 2014

Hotel ok. Old fashioned globalized american style. Charge 1'000 Baht at checkin to cover damages?!? Keep the charged money even if you're told they'll cancel it after checkout. Be aware. Location ok. Close to BTS station. Direct access to station over bridge.

  • Stayed January 2014, travelled solo
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Helpful?
11 Thank bus007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EGS_General_Manager, Manager at Eastin Grand Hotel Sathorn, responded to this review, 16 February 2014
Dear bus007,

Greetings from Eastin Grand Sathorn Bangkok.

I would like to thank you for taking the time to write a review of your stay with us. I personally read all reviews to see where we are satisfying our guests and of equal importance where we can attend to and rectify any issues experienced by our visitors.

In view of this I was extremely concerned to read that you awarded us a “terrible” score and would like to take this opportunity to offer my sincere apologies over your disappointment and to address the issues you raised.

The THB 1,000 deposit upon check-in is not a “charge to cover damages” but an amount held to cover any incidentals a guest may incur during their stay, such as minibar items and the like. The vast majority of international hotels do exactly the same and I would like to politely inform you that the nominal amount we hold is extremely low compared to many other hotels.

This leads on to your second point advising your fellow Trip Advisor readers to “be aware” that we keep this deposit even after saying that it will be cancelled after checking-out. At Eastin Grand Sathorn we operate with complete honesty, sincerity and transparency in conducting our business as our reputation depends on this and I can offer my categorical assurances that we do not cheat our guests in any way, shape or form. If you could kindly find the time to contact me via gmadmin@eastingrandsathorn.com with the details of your stay I will conduct an investigation as to why your money has not been credited back to your account. Usually in similar situations it is a case of the card holders issuing bank not crediting the money back to the account in a timely manner as at Eastin Grand Sathorn we instruct the bank to release the deposit immediately when the guest has checked out.

I noticed that the title of your review mentioned “untrained staff” but in lieu of any mention of this in the actual review itself and considering the low score you gave us if there are any further observations you would like to make us aware of from during your stay that you neglected to mention I would greatly appreciate it as our ultimate aim is the complete satisfaction of our valued guests.

I look forward to hearing from you soon.

Yours sincerely,

Patrick Manthe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niagara Falls
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 February 2014

We stayed here for 3 nights and honestly, we could not find one thing wrong with this hotel. The rooms were so comfortable and had everything we needed and if you needed something and called down (for us it was an iron), it was brought up to your room in a matter of minutes. I don't know how people can complain about the breakfast buffet...it was amazing! Literally anything you could want they have, or they can make it for you. The location was PERFECT and the biggest plus about the hotel is that it's attached to the Sky Train. Everywhere we needed to go was within a 15 min train ride, most places 5-10 minutes away. Use the skytrain & subway as much as you can...traffic is horrible so it takes way longer in a taxi and we found they tried to overcharge us almost every time. If you do have to use a taxi always say you want to use the meter! If they say no then move on to the next one. We loved this hotel and would stay here again in a heartbeat.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank CanadianGrl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 11 February 2014

This is a great hotel in a convenient location. Having a bridge connecting directly to the Surasak BTS station makes getting around Bangkok very easy. It is only one stop from the Saphan Taksin BTS station. The Central pier is just below. From there, you can take the Chao Phraya express boats to many of the popular sights. The rooms are large, clean and comfortable. The infinity pool was amazing. Luckily for us, the pool was not crowded when we were there. We went in the late morning or early evening and each time, good seating was available. Breakfast had a wide array of western and eastern cuisines. For one night, we had dinner at Chef Man, one of the hotel’s restaurants. The food was delicious although it was a little on the pricey side. However, it was convenient to go downstairs, have dinner, then go sit by the pool and relax. We would definitely stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gdansk, Poland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014

The hotel itself is very nice - rooms are comfortable and clean, but not very big. The staff is friendly and welcoming, and the food is very good. However, the neighbourhood of a hotel is both quite dirty and it's not very interesting.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michał K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastin Grand Hotel Sathorn

Property: Eastin Grand Hotel Sathorn
Address: 33/1 South Sathorn Road | Yannawa, Sathon, Bangkok 10120, Thailand
Region: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 858 Hotels in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Eastin Grand Hotel Sathorn 4.5*
Number of rooms: 390
Official Description (provided by the hotel):
Eastin Grand Hotel Sathorn is one of the premier hotels in Bangkok's luxury hotel sector. This deluxe property is centrally located in the Sathorn business district, and a short drive via the nearby expressway to Suvarnabhumi International Airport. It is unique in being the only hotel in Bangkok with its own direct access to the BTS Sky Train system at Surasak Station literally bringing the city to your doorstep. All 390 luxuriously appointed rooms and suites are decorated in soft, subtle tones and feature the latest amenities for the comfort of both le ... more   less 
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