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“Excellent service, amazing infinity pool!”

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Eastin Grand Hotel Sathorn
Ranked #10 of 862 Hotels in Bangkok
Certificate of Excellence
San Diego, California
Level 6 Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Excellent service, amazing infinity pool!”
Reviewed 29 May 2014

My friend and I spent two nights here over a weekend break from traveling in Asia on business. I spent a lot of time on TripAdvisor researching hotels and chose this one for its BTS station (inside the hotel) and its view of the river. Interestingly, we ended up never using the BTS but it was certainly very conveniently located. We truly enjoyed our stay at this hotel. My room was fairly small but it had a nice long shelf/bench for setting luggage on and I still had room to put other things on it or even sit on it. The bed was fairly firm but still comfortable. The bathroom was good-sized - there was plenty of counter space and a big walk-in shower. However, the lighting in the bathroom was terrible. It only lit up the sink and the counter but my face was in the dark. It was very difficult to see to apply my makeup. This was my biggest complaint about this hotel.

We were on the executive level so we could enjoy the happy hour. We were at the top of the hotel so we had a great view of the river. Breakfast was good and hotel service was prompt and excellent.

But the best part about this hotel was the infinity pool on the 14th floor! After several hours of touring Bangkok temples in 97 degree heat, coming back to the pool really made our day. The pool is gorgeous and so refreshing. The view from the pool is amazing. The bar area around the pool is large and comfortable. Once we settled in there, we never wanted to leave. :-)

I want to give a special mention to Berm, who works at the concierge desk. On our last day, we told him we wanted to shop someplace indoors with A/C before we left for the airport. He made a suggestion and arranged free transportation for us from the hotel to a shopping area and then on to the airport. We saved a lot of time, not to mention money with his help. Thanks Berm!

Overall, I highly recommend this hotel and would stay here again. The concierge desk gave us several suggestions in advance of our trip for tour guides and a spa down the street (AMAZING massage!) and made all reservations for us in advance. We just found this hotel and all its staff to be very helpful and gracious!

Room Tip: Ask for a room high up and one with a view of the river
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  • Stayed April 2014, travelled with friends
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Helpful?
2 Thank jobethco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Yangon (Rangoon), Myanmar
Level 5 Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 May 2014

It was only a short stay there this week, but the staff and hotel ammenities were both fantastic. Our luggage had gone missing on our flight and the staff were diligent and persistent in efforts to retreive our luggage. Check in was simple, breakfast was lovely and the quality of room was excellent... especailly for a well priced hotel. We also enjoyd a room service lunch.

Room Tip: Great views from our level 28 room.
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  • Stayed May 2014, travelled on business
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Helpful?
Thank LISA O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 27 May 2014 via mobile

The hotel are located near to bts surasak which are connected to 3rd floor of hotel thru aerobridge. Its convenient to go Grand Palace and surrounding area from this hotel thru bts. The road are heavier traffic during morning and evening hour. The Health Land Sathon are within 5-10 minutes walking distance. Room are clean and tidy . Services are great. Food varieties are limited. Free wifi at room.

Stayed May 2014, travelled as a couple
Helpful?
Thank ps w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 6 Contributor
506 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
Reviewed 26 May 2014

My wife and I spent a pleasant 4 nights at the Eastin Grand Hotel Sathorn. We were greeted with smiles from the moment we got out of our taxi ride from the airport. It's not just the hotel but it's the culture of the Siamese people which helps ease the emotional and physical stress of long haul travels.

Checking in was a breeze and as we had booked the Club Floor it allowed us to be accompanied to the check-in on the 32nd floor. Two concierges that helped us were Bank & Niw....they're great and always eager to help with anything you might need.

The room was very clean with adequate amenities and toiletries. There's free WiFi throughout which is great. The service is great. The daily cleaning staff are very efficient. The 3rd floor exit to the covered bridge connected to the BTS station, 'Surasak' is a very convenient bonus. Only 4 stops from the main shopping/dining/entertainment hub of Siam Paragon neighbourhood. The infinity pool is a great place to unwind with extensive views of the city.

Being on the club floor has it's perks:- all day non-alcoholic beverages and snacks; Open bar cocktails including complimentary alcoholic beverages and hors d'oeuvres served from 5:50pm - 7:30pm all these served at the 32nd floor Executive Lounge. One of the waiters/bartender is Lak, a very energetic and ever-smiling individual who made our daily evening visit a pleasure. The views from the Lounge is quite breathtaking.

We highly recommend this establishment. And if you don't mind forking out a little extra book a room on the club floor...you won't regret it.

Room Tip: High floors and facing the direction of the river.
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 May 2014

We stayed last year for 2 nights.Our room was big and luxurious with huge windows facing the city.the breakfast spread was quite extensive with lot of options.The main attractions of this hotel was beautiful infinity pool and connecting bridge to the metro station.the train ride to city is approx 10-15 mins.we loved our stay here and will definitely consider staying here again.

  • Stayed September 2013
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Param23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 May 2014 via mobile

Stayed there as part of my Bangkok holiday before the military coup.

Nice hotel with great pool. Nice view from the infinity pool. Connection to bts was convenient.

Staff very business like and there were offers to ask me to pay more for the club rooms. Stayed in superior room with breakfast. Hotel secure with use of key card to get to respective floors. Room ok size with shower but pillows were way too soft. Breakfast was ok but food was repetitive and the quality only fair. Staff friendly and helpful though.
The Chinese restaurant on the 3rd floor was always crowded when we passed by but we didn't get a chance to try. The Blue elephant cooking school and restaurant is next to the hotel.
Not bad for tourists who just want to travel via bts. But there is a lack of shopping or amenities such as kiosks or shopping nearby. You have to use the bts to get to anywhere interesting as not much around it.
Overall a good hotel and worth the stay.

Stayed May 2014, travelled with family
Helpful?
4 Thank DrYeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EGS_General_Manager, Manager at Eastin Grand Hotel Sathorn, responded to this review, 27 May 2014
Dear DrYeo,

Greetings from Eastin Grand Sathorn Bangkok.

Firstly may I begin by thanking you for taking the time to share your experience of your stay on Trip Advisor. We consider all feedback to be invaluable in allowing us to ensure our high standards are maintained at all times.

I must offer my sincere apologies that you considered your time at Eastin Grand Sathorn to be merely average and, as your satisfaction is our ultimate goal, would like to take this opportunity to respond to your review to assure you that your comments are treated with the utmost seriousness.

I regret that you found the pillows we set up in your room to be too soft as we do offer a range of pillows with varying degrees of firmness which are available upon request from our Housekeeping Department. I must apologise if you were not aware of this and do ask that if our guests require anything “extra” at all in most situations our staff are extremely willing to be of assistance.

Your comments regarding the breakfast have been well noted and if you could kindly find the time to contact me via gmadmin@eastingrandsathorn.com with your suggestions as to how our selection could be further enhanced I will pass them on to our Executive Chef.

If I may politely inform you that there is a Family Mart chain convenience store 100 meters from the hotel and the Thai CC commercial building next to the hotel has a selection of restaurants, shops and convenience stores which can cater for most peoples’ requirements.

As you scored us as average when compared to the majority of our reviews if there were any other aspects of your stay which you would like to bring to my attention I would be delighted to hear from you.

Yours sincerely,

Patrick Manthe
Hotel Manager
Email: gmadmin@eastingrandsathorn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 5 Contributor
75 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 May 2014

Besides a very good room and good view, what makes this hotel special is the staff and the services. Service is prompt and staff are very courteous. I stayed on the 19th floor and the view from the hotel was good. It was good to see the sky train passing by.
The pool on the 14th floor offers a great view. Must experience once. The access to sky train from the 3rd floor makes commuting very easy.
The breakfast is well spread with various options for both veg & non-veg people. Enjoyed the stay.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nitin_Kalothia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastin Grand Hotel Sathorn

Property: Eastin Grand Hotel Sathorn
Address: 33/1 South Sathorn Road | Yannawa, Sathon, Bangkok 10120, Thailand
Region: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 862 Hotels in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Eastin Grand Hotel Sathorn 4.5*
Number of rooms: 390
Official Description (provided by the hotel):
Eastin Grand Hotel Sathorn is one of the premier hotels in Bangkok's luxury hotel sector. This deluxe property is centrally located in the Sathorn business district, and a short drive via the nearby expressway to Suvarnabhumi International Airport. It is unique in being the only hotel in Bangkok with its own direct access to the BTS Sky Train system at Surasak Station literally bringing the city to your doorstep. All 390 luxuriously appointed rooms and suites are decorated in soft, subtle tones and feature the latest amenities for the comfort of both le ... more   less 
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