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“Best hotel for shopping in Bangkok”

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Novotel Bangkok Platinum Pratunam
Ranked #76 of 851 Hotels in Bangkok
Certificate of Excellence
Luzon, Philippines
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best hotel for shopping in Bangkok”
5 of 5 bubbles Reviewed 18 March 2014

Novotel Platinum is the best hotel to stay in Pratunam area when shopping in Bangkok. It sits on top of Platinum Mall, Bangkok's biggest wholesale mall. Its also a short walk to Central World and Big C supermarket. Ive been to BKK many times, tried different hotels. Novotel tops my list. Check in and check out was fast. The staff are friendly. The room is clean, bed is comfy. Their housekeeping is very efficient. Food is great. During my stay, Novotel has a 50% discount on lunch and dinner, even sunday brunch. Will definitely come back.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peagernale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 3 April 2014
Dear valued guest,

We are very happy to read your valuable review and feedback, thanks for taking the time to leave your feedback with us.

It was our great pleasure to take care of you, we were pleased to know that you enjoyed the service provided by our team members. Thank you for keeping loyalty with the Novotel hotels. Your kind words have been passed on to all our staff members, this will certainly motivate them to keep up the good work. Thank you as well for trying our lunch and dinner.

We are looking forward to welcoming you back to our hotel in the very near future.

Warmest regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,810 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (463)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Kuala Lumpur, Malaysia
1 review
5 of 5 bubbles Reviewed 17 March 2014

The hotel is nice and Comfort. The Staff is very friendly and kind there too . Location is very good, it takes 10 minutes walk to the four-faces god temple and also the train.i'm very satisfied with the stays.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesslyn_Luffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 3 April 2014
Dear valued guest,

Thank you for being our guest and that you took your time to leave your feedback with us. It is great to see that you liked the service delivered by our team and the hotel itself.
Thank you for your appreciation.

We hope to welcome you back in the very near future.

Warm regards,
Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 17 March 2014

I have been staying in this hotel for my last few visit to Bkk. My wife and I love this hotel and it is always our choice when in Bkk.

However, the standard seen to be dropping each time we stay in this hotel.

1) The check in was slow and they got our room number mixed up(I checked in 2 rooms) and thus not able to access to WIFI due to the mixed up. They also deactivated my key access on my 3rd day of stay and when my wife went to the recception to check, they will rule and accused her for using the wrong room card(remember the initial mixed up?) They did not even apologise and just reactivate the key again, and this is not the first time we faced this issue when staying here.

2) The breakfst was good but there is long wait in the egg station. Worse of all they did not get our order right for the entire 3 nights stay. Not even for hard boiled egg.

3) Lobby was ghost town when near to midnight - when we came back just before midnight, the entire loddy was empty, not a single staff was on duty on the 6 floor and it certainly do let the guess fell any sence of security.

4) As mentioned, we have been staying there for some many times and when we asked for extension for 1 hour, it was rejected. They gave lame excuse that the room I stay is aldy booked for the same day and I have to check out at noon. Btw the hotel is only about 30% full when I asked one of its staff. This shows that they dont value their customers even if you have been loyal to them or even if you are a member of Le Club Accorhotels.

Hopefully they will improve the service standard before my next trip to Bkk in Jun. Otherwise, they are better choice hotels such as Grand Centara Watergate Pavillion n Amri Watergate which is just around the area n priced is below or similar to Novotel.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jsbyssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 3 April 2014
Dear valued guest,

First and foremost, thank you for being our guest and sharing your constructive feedback with us. I'm disappointed to read that we had missed so many occasions to connect with you during your stay to make your time here a memorable one. I will be sure to discuss with the team on the comments your provided and use it as a learning tool to make continuous improvement in service in both the restaurant and front desk. I am very sorry for the mixed up rooms, the long waiting time at the egg station, the outcome of your order in the restaurant and the late check out. I have already personally discuss this with the concerned departments.

I am genuinely disappointed to hear of your dissatisfaction and would like to request for another opportunity as I am confident that this was a one off experience. We are looking forward to welcome you back in June.

Warm regards,
Sagar Naker
General Manager
Novotel Bangkok Platinum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

Good location,near shopping mall. Your staffs always smile and are service mind. My bedroom is very comfortable and good view. Your food at restaurant is very delicious. I have plan to come back again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graphico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 3 April 2014
Dear valued guest,

Thank you for taking the time to share your experience of your stay with us and other guests.

We are thrilled to receive your compliments and it is a pleasure to read your comments in regards to our excellent location, the great team work of our team and the delicious food.

I will of course share your feedback with the team.

We are very much looking forward to welcoming you back to Novotel Bangkok Platinum Hotel.

Warmest regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

The kinda hospitality we got during our stay was fab!!!!!
Vegan food and that too as per our choice was made at any time asked. . Also being a member of Novotel helps a lot..I got a 25% membership discount on 5days of stay which we could all spend on our shopping.

Looking forward to stay in Novotel wherever I travel.

BEST-(B)-Best, (E)-Experienced, (ST)-Stay.
Thanks...

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hddoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 3 April 2014
Dear valued guest,

Greetings from Novotel Bangkok Platinum,

Thank you for staying with us while spending your time in Bangkok and that you took your time to leave your feedback.

We are pleased to see that you more than enjoyed your stay with us and that your time here was fabulous. Great that you appreciate the discount card from The Platinum Fashion Mall.

Thank you again for your comments, which I will share with the entire team. We do hope to welcome you back in the very near future.

Best Regards,
Sagar Naker
General Manager
Novotel Bangkok Platinum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 14 March 2014

I have been choosing this hotel as my preferred hotel whenever i head to Bangkok and it has been 2 years. Love it to bits. every aspect of it is wonderful. I have no other reasons to switch to other hotels. Thank you so much for everything.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raineanastasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 3 April 2014
Dear valued guest,

Greetings from Novotel Bangkok Platinum and thank you very much for your review on TripAdvisor. Thank you very much for being loyal with us in the last 2 years. This is one of the greatest appreciations we could receive.

We are happy you enjoyed your stay and look very much forward to welcoming you again at Novotel Bangkok Platinum.

Warmest Regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

It was a great pleasure to stay at the Novotel Bangkok Platinum in Pratunam-Bangkok. I have encountered a very helpful and kind staff. And the location is wonderful for shopping and eating.
The Novotel Bangkok Platinum in Pratunam-Bangkok is really centrally located. The rooms are well decorated. The bathroom, you cant imagine, has all amenities you needed. It is a relief to have dinner in this hotel and relaxing in the lobby, while watching the crowd outside. In my opinion the Novotel Bangkok Platinum in Pratunam-Bangkok is unbeatable in Service, Relaxing, kindness of the staff and shopping.
And last but not least: A valuable tip: when ordering a taxi to the airport, ask the concierge for taxi with METER. It is often less than 50%.

Room Tip: The rooms on the 24th floor are quieter and have less unit noise.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnBridgeBirjmohun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 13 March 2014
Dear valued guest,

Good day from Bangkok, and thank you so much for taking the time to post your detailed review here on Tripadvisor.

I am delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel.

It is a pleasure to read how much you enjoyed your stay with us, especially because of the service, which you said is unbeatable. I will pass on your kind feedback to all the concerned department you have mentioned.

Thank you once again for taking the time to post your review on Tripadvisor and we look forward to welcoming you back in the very near future.

With Kind Regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#68 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 288
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion & shopping district, the hotel is on top of the Platinum Fashion Mall, a short walk from CentralWorld, Siam Square & Siam Paragon, connected via Bangkok Skyline to BTS station Chidlom and a quick drive from the airport railway link. Featuring 288 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant "The SQUARE", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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