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“ENJOYABLE STAY @ NOVOTEL PLATINUM BANGKOK” 4 of 5 bubbles
Review of Novotel Bangkok Platinum Pratunam

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Novotel Bangkok Platinum Pratunam
Ranked #79 of 849 Hotels in Bangkok
Certificate of Excellence
Jakarta, Indonesia
1 review
“ENJOYABLE STAY @ NOVOTEL PLATINUM BANGKOK”
4 of 5 bubbles Reviewed 3 June 2014

I stayed there for 3 nights. The staff all very friendly and helpful, including the room cleaning service staff and the restaurant, where we always had breakfast every day.

The location is so convenient as it's connected to the Platinum Mall, where for shoppers is just like a paradise.

The only thing I would suggest to make this hotel perfect is for them to offer more selection of menu or meals for breakfast, as I saw all food being served in the restaurant for breakfast everyday was same.

Thank you, and keep upgrading your hotel services to make it excellent for all guests.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Janny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 10 June 2014
Dear valued guest,

Your comments on the friendliness of the team and the location are more than appreciated. I have taken note of your breakfast suggestion. Thank you for this.

We hope to welcome you back soon.

Sincerely Yours

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,764 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • Finnish first
  • French first
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English first
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 2 June 2014

Stayed at the hotel for 3 nights during the curfew period. We booked the hotel 4 days before the news of the military coup, and we inquired about the situation in Bangkok 4 days before our flight. I received very prompt reply, which is a great help in our decision to proceed with our vacation. Kudos to the reservation agent, Ms Chocky!

We reached the hotel around 10am. Despite being very early, the front desk ( did not manage to take down her name ) accelerated our check-in and we managed to move into the rooms at about 12pm ( which was supposed to be 2pm ). We also received a lot of help from the front desk staff who assisted us to our various requests.

Also special mention to the concierge staff! They were extremely helpful and friendly. They took very good care of our luggages when we checked in before 12pm and also when we left the hotel for the airport at 5pm! We tailored a few shirts and they were personally sent to our rooms by the concierge staff!

I would highly recommend this place for a comfortable and safe stay. Also not to forget, Platinum mall is just downstairs!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WSGN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 10 June 2014
Dear valued guest,

Thank you very much for your great review and for praising our service as written in the headline “excellent service”.

I will share your comments on the reservation team with Khun Chocky, the front office team and our concierge team.

Thank you for recommending our hotels to other guests and we hope to welcome you back here at Novotel Bangkok Platinum Hotel.

Sincerely Yours

Sagar Naker
General Manager
Novotel Bangkok Platinum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
2 reviews
5 of 5 bubbles Reviewed 2 June 2014

Extremely comfortable stay. View from the hotel bar is very beautiful. Location is perfect for shopoholics. Good spacious rooms, nice bathroom , very comfortable beds in which you could just sink in....overall excellent stay. This is will our destination to stay in our next visit to bangkok. Very helpful, courteous and friendly staff. We wanted an early check in and were surprised to get the same at 7 in the morning.

Thank you Novotel for being so nice to us and giving us a memorable holiday.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ameet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 10 June 2014
Dear valued guest,

Thank you for leaving your feedback with us and it is great to read that we could give you a memorable holiday here. I will share your feedback with the team and we will be happy to welcome you back here to Novotel Bangkok Platinum Hotel for another memorable stay.

Sincerely Yours

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

This is my second time coming back to this hotel in 2 years.
This time was for mainly a business trip.

Pros:
Very Good Shopping location
very good service by all staffs
Welcome drink served
Very clean and tidy rooms
excellent breakfast menu selection


Cons:
15 mins walk to nearest BTS station
Wifi was hard to get reception in the rooms
Room aircon was very cold (even though set the temperature to 29c)

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joel_low
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 10 June 2014
Dear valued guest,

Thank you for choosing Novotel Bangkok Platinum Hotel during your stay in Bangkok and taking the time to share your experience in Tripadvisor. It is such a pleasure to hear that you enjoyed your stay with us for a second time. I appreciated that you summarized for us and other guests the experience of your stay.

I have taken the liberty to pass on your comments to the entire team.

Again thank you for your review and we are looking forward to welcoming you back for another great experience!


Best Regards

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

Stayed at the Novotel Platinum during my last visit to the city & loved every minute of it. The staff is extremely helpful. Reached quite late in the day & during the curfew hours & the staff was extremely helpful & quick at the front desk. Location wise this is the best if you are a shopping freak & have a shopping OCD. Right above Platinum Mall & across Indra Market you couldnt ask for more. Also well connected to the rest of the city through BTS.

Food at the restaurants was good but their breakfast timings can be a bit tight especially if your travelling with kids, while the time is standard bf time. The staff was well informed about the situation & ensured guests were made aware of the situation in Bangkok & which areas to avoid in lieu of anti govt demonstrations.

Spacious bathrooms & decently sized rooms are a plus in addition to the service & location. All in all value for money & a nice experience

Room Tip: Choose a room on a higher floor for the view facing Amari
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank moremrunal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 10 June 2014
Dear valued guest,

Thank you for sharing such a positive feedback about your recent experience at Novotel Bangkok Platinum. Needless to say we always appreciate such a great review. I am so happy that you had a great experience with our very strategic location, check in and with the service of our team.

We certainly hope to welcome you back in the very future.

Yours sincerely

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 29 May 2014 via mobile

very good location. pleasant & helpful staff.

room is spacious but it would be great if they place the big mirror at a better location than where we place the luggage.bathroom lighting too dim to do makeup.

housekeeping needs some improvement though. they took away our soiled towels and floor mat without replacing with fresh ones. plus I think it's not hygenic and nice to see the floor mat placed in between our towels though they are clean.

breakfast is good although they could change the variety as by the 4th morning I got bored with the almost same spread.

the spa on the 9th floor needs some time to improve on their service as it's newly open. a pity they dont give hotel guests some discount.

but overall I will definitely return to stay in this hotel.


  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eunice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you very much for the positive review and we are all delighted you had an enjoyable stay with us.

It is indeed a great pleasure to receive your compliments on our location and the service of the team. I am sorry for the inconvenience with the lightings, the housekeeping, the breakfast spread and the Inbalance massage. I will share your feedback with the team.

We hope to welcome you back in the very near future.

With kind regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 May 2014 via mobile

I have just completed another wonderful stay at the Novotel. This is the 3rd year in a row staying here, I dont even bother looking for other hotels or check prices elsewhere anymore as I am so happy with everything thw Novotel has to offer, the staff are so friendly and polite and will do anything they cam to help make your trip one to remember, the rooms are lovely and furnished with very modern decor.

The location is simply the BEST for shopping in Bangkok adjoining the hotel is Platinum Fashion Mall and directly across the road is the Pratunam Market the cheapest and best shopping for clothes. It is only a short tuk tuk ride to Mbk's, its actually easy to even walk cutting through siam paragon to keep you in aircon if its extremely hot which we did on various occasions but once our arms were loaded with shopping bags it was easier to jump in a cab or tuk tuk to get home.

If possible book the combo that includes breakfast, you will not be diasapointed quite easily the best breakfast buffet I have had, huge selection of very hot fresh food, an omelette cooking station made fresh to order, fresh pancakes to name a few along with many fresh juice options to choose from.
I cant give this hotel enough praise as we just love it and will definetly be returning upon our next trip to Thailand :-)

Stayed May 2014, travelled as a couple
Helpful?
Thank kazedgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 10 June 2014
Dear valued guest,

Thank you for sharing your experiences and for staying with us for the third time. Creating wonderful guest experiences is singularly the most important item that we aim to succeed with.

We appreciate your compliments on the location, the hospitality of the team, the room and the breakfast.

We do hope to welcome you back to Novotel Bangkok Platinum Hotel.

Warm Regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#70 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 283
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion district, the hotel is on top of the Platinum Fashion Mall, a short walk from Siam Square & Siam Paragon, near BTS stations and a quick drive from the airport railway link. Featuring 283 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant " The Square", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
Reservation Options:
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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