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“Excellent location for shoppers” 5 of 5 bubbles
Review of Novotel Bangkok Platinum Pratunam

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Novotel Bangkok Platinum Pratunam
Ranked #80 of 849 Hotels in Bangkok
Certificate of Excellence
Melbourne, Australia
1 review
“Excellent location for shoppers”
5 of 5 bubbles Reviewed 5 July 2014

We stayed 3 nights in a superior room which we felt was well appointed. Amazing views from the 19th floor and large window areas to enjoy the views..
The rooms are quiet and comfortable, so expect a good nights sleep, as the king size bed was amazingly comfortable.
The room was a good size and the bathroom was large with an excellent shower, we didn't have a bath which we missed but that maybe is in the deluxe rooms.
The internet was fine, and the staff were excellent with good command of English and very helpful and courteous.
If I were to be critical I would say the only complaints would be having to go from the street level to the 6th floor is a little tedious every time, as the hotel starts at the 6th level.
Also because this is a very popular and busy location the traffic ia a problem and we found on a number of occasions that taxi drivers wouldn't take us to the hotel. That is frustrating as there in no MRT or skytrain particularly close to the hotel, so a taxi is the only option.
Having said that I would stay here again as its a very comfortable hotel in an excellent location for shopping and we enjoyed our stay

Room Tip: Aim for the upper level rooms as the views are excellent and the lifts are fast so there is no probl...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mike20th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 8 July 2014
Dear valued guest,

Thank you for taking the time to share your review in tripadvisor to other guests.

I am glad to hear that you had a fantastic and relaxing stay with us. Thank you for the compliments on the room, WiFi, the English skills of our team and our shower. We are more than happy that you so much enjoyed your time here and already decided to return to our hotel. All our Executive Suites provide a bathtub. I have also taken note on your comments in regards to our 6th floor lobby and the public taxis.

Thank you for choosing Novotel Bangkok Platinum and we look forward to welcome you back to Ultimate Novotel Bangkok Platinum Hotel.

It was a pleasure to have you as our guest.

With kind regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,765 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (454)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 4 July 2014 via mobile

Relatively cheap rooms, but disappointed with other aspects of the hotel. Employees did not speak English very well, and thus it was hard to get sightseeing recommendations that were more than we could have found online.

The wifi was absolutely terrible as well, and for an international hotel like Novotel I found this astonishing. We had a faster connection at the McDonald's across the street. Overall, it was a clean and modern hotel that was fine for a few days but lacking in several areas.

Stayed July 2014
Helpful?
Thank robgriffon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 5 July 2014
Dear Valued Guest,

Warm greetings and thank you for having chosen Novotel Bangkok Platinum Hotel on your recent visit to Bangkok.

We also thank you for having taken the time to share your experience of your stay at our hotel.
I am sorry about your negative experience with the level of English of our team members and the free WiFi.

We look forward to welcoming you back to Novotel Bangkok Platinum!
Kind regards

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 July 2014 via mobile

Novotel is situated in one of the best location for shopping. The hotel is great and staff are very friendly. Taxi service is available at door step but please be reminded to use the taxi meter. They may charge you a flat rate of 400bht but if use the meter the fare from hotel to airport is only 150bht.
Note: don't take rooms on 10th floor as there is hardly any view and the gardens outside is not maintained at all.

Stayed July 2014
Helpful?
Thank TripdVK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 5 July 2014
Dear valued guest,

Thank you for being our guest on your recent visit to Bangkok. I am delighted to read such positive comments and to learn that we were able to exceed your expectations.

I noted your positive comments about the friendliness of the team and the location. Thank you for the comment on our green landscape area on the 10th floor. Our new gardener will take care of this.

Once again, thank you for choosing Novotel Bangkok Platinum Hotel and we look forward to welcoming you back again.

Kind regards

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

Stay there for 3 nights with my family. The hotel is very clean and nice. The receptionist is very helpful and courteous. We ate dinner at the hotel and the food is very delicious and the staff is very friendly and ask us if the food is ok. When we were at the lobby asking for the a taxi, the taxi driver asking for 100B, but the lobby bell boy help us find a meter taxi which help us save a lot of money. Hotel itself have a massage service. It have in room massage or you can go to their place for massage which is located at level 9. The best part is the massage only close at 1am. A very good staycation with my family.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nan1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 5 July 2014
Dear valued guest,

Thank you for the excellent review. We truly appreciate you highlighting our warm hospitality from our team members and we are truly happy to hear you enjoyed dining at the hotel!

I have taken the liberty to pass on these compliments to the entire team. They were overjoyed to learn that their work was up to your satisfaction.

I’m happy to hear that we delivered this service promise to you during your stay, and hope to see you soon again at Novotel Bangkok Platinum.

Kind regards

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Stayed here in June for a total of 3+4 nights n took 2 rooms - long story short - nicely built hotel at prime location ideal for shoppers, courteous staff forever ready to help and serve - worth every penny !

Room Tip: Prefer rooms in the middle of the building as the shape of the hotel is like a saucer, and due to th...
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Harmesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 5 July 2014
Dear valued guest,

Thank you so much for your support, positive review and recommendation. We are all delighted you had an enjoyable stay with us. It is indeed a great pleasure to receive your compliments on our location and our team members.

We look forward to welcoming you back again soon.

Kind regards

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

My wife and I stayed here for 16 nights in June 2014. We also stayed at the Novotel for 6 nights back in January 2014.
I have to say that staff must have had a lot of training since January, because they were ALL very friendly and helpful. The hotel was very clean and the food fantastic
We will definitely go back again. The only negative is STILL the same TV channels. No National Geographic, History, etc. Most of them are in Thai with only a handful of English channels
Costa A

Room Tip: Ask for a room facing Central Plaza if you want a quiet one
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Costa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 5 July 2014
Dear valued guest,

Thank you very much for taking the time to review our hotel. My EAM Sascha, who met you during your stay with us, has already given me all the feedback and this is more than appreciated.

We will work on the TV channels and thank you for the appreciation of our team.

We hope to welcome you back here for another stay with us.

Kind regards

Sagar Naker
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#71 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 283
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion district, the hotel is on top of the Platinum Fashion Mall, a short walk from Siam Square & Siam Paragon, near BTS stations and a quick drive from the airport railway link. Featuring 283 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant " The Square", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
Reservation Options:
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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