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“Still great”

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Novotel Bangkok Platinum Pratunam
Ranked #73 of 887 Hotels in Bangkok
Certificate of Excellence
Reviewed 27 July 2014

This is my second time staying here after 2 years. It is still a great hotel in terms of location and the standard of the rooms have been maintained so that is really good as hotels usually start to deteriorate after the novelty of their new-ness. I'm glad that Novotel Platinum has managed to upkeep and maintain their rooms etc so I will definitely stay here again next time

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank James135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded 29 July 2014

Dear valued guest,

Thank you for leaving your feedback with us.

It is great to read that you appreciate our maintenance system which we have in place since the beginning. I will let our team know about your positive comment.

We hope therefore to welcome you back to Novotel Bangkok Platinum in the very near future.

Best Regards

Sagar Naker
General Manager
Novotel Bangkok Platinum

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1,725 - 1,731 of 3,099 reviews

Reviewed 25 July 2014

Nice atmosphere on the sixth floor, lounge and lobby, good taste of welcome drink and good quality of breakfast.
Very good location, good street food across the street near the canal Sansab such as chicken rice and noodles, satae as well.

Near wholesale shopping center especially clothes.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Netchanokshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded 28 July 2014

Dear valued guest,

Thank you for leaving your feedback with us. Thank you for your comments on the lounge, the lobby, the welcome drink and the quality of breakfast. I will share this with the team of course.

We hope to welcome you back in the very near future.

Warm regards,


Sagar Naker
General Manager
Novotel Bangkok Platinum

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Reviewed 24 July 2014

This was our first time staying at the Novotel Platinum.

Firstly, the bed. OMG this is the most comfortable bed I have ever slept in. It was amazing. Secondly, the staff could not do more to assist and welcome you to their hotel. I had a button come off the dress I was going to wear that evening. I put it to the side and just mentioned it to Jeep in the Lounge area. She immediately offered to get me a sewing kit so I could fix. Jeep and her male colleague really made the experience of the lounge very special and personable.

The room was very modern, with a very stylish bathroom, complete with a rain shower. The room was lovely and the location is so convenient above Platinum. We used their gym facilities whilst we were there and they were very modern and clean. Although it is a large resort we felt it was such a quiet stay. Breakfast was good, and we also enjoyed lunch in their bar area.

Finally, the guys on level 6 need to be commended for the client service. On both nights we stayed their we returned to a restaurant we know and love. In obtain a taxi for us, they would send taxis away if they quoted too much for the destination and they ensured we were offered the right price. This does not happen often in Bangkok, and we were so grateful for this service, so thank you guys.

All in all a wonderful stay. We have found our new favourite in Bangkok and we will be back !

Room Tip: We really enjoyed the club rooms.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank twood12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded 28 July 2014

Dear valued guest,

Thank you for taking the time to share this review of your recent stay with us at Novotel Bangkok Platinum Hotel.

I am delighted to know that your experience was such an outstanding one and am sure that our team of staff will be equally thrilled by your compliments. It is great that you appreciated the efforts from our Premier Lounge and concierge team, who took care of you.

It is always so great to receive feedback such as yours to let us know what we're doing right and it also helps us work toward our commitment to deliver a service that is second to none fo our guests.

We look forward to welcoming all of you again the next time you return to Bangkok.

Warm regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum

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Reviewed 23 July 2014

from the first day with the first step in this hotel make me feel welcome ,the staff really well train and helpful , i had been to bangkok many time but this hotel i will rate it as 10/10 .service,location,room,food is excellent ...sure will be back to this hotel again

Room Tip: the higher the better
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ksooi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded 28 July 2014

Dear valued guest,

Thank you for the feedback and that you recently stayed with us while enjoying your time in Bangkok.

Thank you for the appreciation on the team, the location, the room and the food, which you mentioned is excellent.

We hope to welcome you back here in Novotel Bangkok Platinum.

Best Regards

Sagar Naker
General Manager
Novotel Bangkok Platinum

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Reviewed 22 July 2014

Stayed for two nights in July 2014 bit disappointing. Staff is not fully trained. Cleaning machines in the lobby at 2030 hrs while guests were sitting there. Only one restaurant (open only till 1030 pm so be careful if you are a late eater) other one is a coffee shop. Be careful if you are a vegetarian you might get shrimps in vegetarian Thai noodles. Manager in the Coffee shop was straight forward "What can I do now " after serving shrimps in vegetarian dish. No toiletries in the washroom you have to ask for them. Pool is very small. Certainly not a four star quality

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank umeshdanwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded 28 July 2014

Dear Valued Guest,

Thank you for your support and for sharing your impressions on our page. I am very sorry for your disappointment with the performance of our team, the cleaning operation timings of the lobby, the opening timings of the restaurant and the incident you had in our restaurant. I have taken note of this and will follow up on this with the team. Please be informed that our Square restaurant is open until 11pm and our Platinum lounge offers a great variety of food until 1am. Our room service is available 24 hours.

Thank you for the comment on the vegetarian Thai noodles. I will investigate on this together with our team.


Thank you again for your recommendation and together with the Team I look forward to welcoming you back again soon.

Warmest Regards

Sagar Naker
General Manager
Novotel Bangkok Platinum

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Reviewed 22 July 2014 via mobile

I really love this hotel will be back again to stay here.
Nice five star n staff are friendly too.
Location is super link to the wholesale Platinum Mall, opposite Pratunam market. Walking in distance to Isetan n Central World.
Very near Big C supermarket.
Last trip never get to try any F & B outlets next trip will make a point to try.
No regrets staying here now is one of my fav Hotel in Bangkok.....

......

Stayed: January 2014, travelled with friends
1  Thank MargyMargy8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded 28 July 2014

Dear Valued Guest,

Greetings from Novotel Bangkok Platinum and thank you for your stay with us.

Thank you so much for your feedback. It is great to read that you compare us with a international 5 star property. I will share your feedback with the team. Please do try one of our food and beverage outlets on next time.

Naturally looking forward to the pleasure of welcoming you back again in the near future.

With kind regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum

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Reviewed 22 July 2014

Novotel Platinum Pratunam is centrally located which makes it an ideal accommodation for the shoppers as it is connected to Platinum Mall and within walking distance to Siam. Food lovers could also find great street food such as the Pork Satays, Thai Chicken RIce and Fish Maw soup across the streets.

The room is clean with comfortable bed but there is no bath tub. The available TV channels spread are not a lot. The staff are generally very helpful and attentive.

Room Tip: The Superior and Executive Room are not much difference in size in my opinion. Except you will have...
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sin_Tian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded 28 July 2014

Dear valued guest,

Thank you very much for your great review on tripadvisor and to give us and other reviewers a better picture of our hotel.

It is great to read that you enjoyed the location of the hotel, the cleanliness of the room and the hospitality of the team. I have taken note on the TV channels.

I will take the liberty to pass your positive comments to our entire team, who will be more than happy to see this constructive and motivating feedback.

We all hope that we will have the pleasure to welcome you back here again at the Novotel Bangkok Platinum Hotel in the not too distant future.

Warmest Regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bangkok Platinum Pratunam

Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#66 Luxury Hotel in Bangkok
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range: £84 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 288
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion & shopping district, the hotel is on top of the Platinum Fashion Mall, a short walk from CentralWorld, Siam Square & Siam Paragon, connected via Bangkok Skyline to BTS station Chidlom and a quick drive from the airport railway link. Featuring 288 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant "The SQUARE", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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