We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Novotel platinum” 5 of 5 bubbles
Review of Novotel Bangkok Platinum Pratunam

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Novotel Bangkok Platinum Pratunam
Ranked #81 of 849 Hotels in Bangkok
Certificate of Excellence
2 reviews
“Novotel platinum”
5 of 5 bubbles Reviewed 10 August 2014

Good service, good location. Joined with platinum mall which is also a good shopping place! You can just deposit the heavy shopping items at the hotel whenever you want to, take a rest and continue with shopping. Morning hotel buffet breakfast was worth and not expensive too. Rooms are Clean and worth the stay. Purchased the room at an Accor member promotional rate, which was really worth. Otherwise, the usual rate could have been more expensive.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dione1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 18 August 2014
Dear Valued Guest,

Thank you very much for the positive review and we are all delighted that you had an enjoyable stay with us.

It is always a great to receive your compliments on our location, the breakfast buffet and the room. Thank you for booking your stay on our Novotel website.

We hope to welcome you back in the very near future.

Best regards,

Alexander Parry
General Manager
Novotel Bangkok Platinum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,758 reviews from our community

Traveller rating
    1,304
    1,151
    238
    35
    30
See reviews for
882
741
137
270
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Bedford, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

Stayed on top floor (premium suite). Well worth the money.
Excellent views of Bangkok, large clean and spacious room.
Free access to premium lounge which serves snacks, drinks and alcohol
Strategically located near Pratunam market and shopping area.
Food court 5mins away.
This would be an excellent choice for the hardcore shopper!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 18 August 2014
Dear Valued Guest,

Thank you for staying at Novotel Bangkok Platinum while in Bangkok and taking time to provide us with your valuable review.

I am very pleased to read that you enjoyed our Premier Lounge benefits enough to recommend to other travelers on TripAdvisor.

The team and I hope to see you return soon as we look forward to welcoming you back to Novotel Bangkok Platinum.

Kind regards,

Alexander Parry
General Manager
Novotel Bangkok Platinum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

Stayed from 30-August to 3 August Room 1007.

After a luxurious stay at Amari Ocean Pattaya for 4 nights, Novotel seemed to be a budget hotel rather than a 4 star. of course rates are 4 star. Very tiny rooms, smelly carpet.. Design of bathroom sink is so bad that water spills allover when you open tap. I have checked in late in the evening at 8 PM. Requested for a high rise room, denied out-rightly and given a reason that all rooms are occupied as i am late :)

Pros: Only location nothing else

Cons: Tiny rooms even deluxe or executive.

Breakfast/Food : Indians don't even think about it. Chose only if you can eat corn flakes, bakery items. There were 3 items for Indian food. The taste was so bad. I felt Panner (cheese cake) curry made with rubber.

Staff : Staff were helpful and polite except for the ones at reception.

I am a Leclub member myself and have stayed at other Novotel properties. I will not recommend this to anyone for sure.

Chose Novotel as last option. My suggestion is to stay at Amari Watergate which is right opposite to Platinum Mall.

Room Tip: Chose room on Platinum Mall entrance side. Otherwise you will end up seeing dirty canal all the time...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank sujan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 9 August 2014
Dear valued guest,

Thank you very much for taking your time to leave your feedback with us.

I am very sorry to read that the size of the rooms, the design of the carpet and the breakfast offer did not meet your expectations.

We are currently reviewing with our Executive chef and Food and Beverage manager our breakfast in order to add more indian dishes

and to improve on the quality of several items.

Thank you for letting us know and to give us the chance to improve ourselves. I appreciate your compliments on the hospitality of our

team members and of course our very unique location.

We hope to welcome you back to Novotel Bangkok Platinum Hotel in the very near future.

Best Regards,

Alexander Parry
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

We had decided to book a suite this time. It was an enjoyable trip. The bedroom was big and comfortable, with a king size bed. There was also two arm chairs and a lounge chair in the living area. In the bathroom, there was a big bathtub, a shower area and two basins. What we appreciated was that there were also two toilets in the room. We were staying in the high floor and the view was really great.
Staying in the suite also entitled us to free cocktails every evenings. We only shopped around our hotel and thus, were able to come back to the hotel to have the cocktails (which include all drinks and some finger food) every evenings during our stay.
To add on to the positive experience, the staff were really nice and attentive.
As for the shopping, it was really convenient. Beside Platinum Mall, we also liked the night market along the street. We had tried some street food and it was really cheap and tasty.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank kccreate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 30 October 2014
Dear kccreate,

Thank you very much for taking the time to share your comments about us on Tripadvisor. I am thrilled to read you had an enjoyable stay! I noted that you enjoyed all benefits that our suites offer such as a great view, complimentary cocktails & finger food. It is with great pleasure that I will compliment our staff on their friendliness and attentiveness.

We truly appreciate your patronage and are looking forward to your next stay with us.

Sincerely,

Alexander Parry
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 August 2014

Novotel Platinum has the international Novotel standard. Great check in process, knowledgable concierges, top notch 4 star service.

Breakfast variety is good. But since we want to try local thai food, we ate at Platinum food court at other times. Food was really cheap and good.

The hotel is located above the Platinum mall. So it is heaven for all shopaholics. Very cheap items. Mostly are fixed price so there is no need to haggle. Good place to stay at Bangkok

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vivi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 30 October 2014
Dear Vivi W

Thank you for taking the time to write such a great review about Novotel Bangkok Platinum. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern. I am thrilled to read you enjoyed our swift check-in process, knowledgeable concierges and our 4 star service.

Our entire team is looking forward to the pleasure of welcoming you back in the near future.

Sincerely,

Alexander Parry
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 August 2014

This novotel located just beside platinum mall. For those who like to do shopping, that is the best hotel to stay in. The reception services are good and prompt. The hotel also provides in room massage until 1am with very reasonable price.

Room Tip: Since it is a new hotel, their rooms are new, clean and spacious.
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kate N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 30 October 2014
Dear Kate N,

Thank you very much for your kind words regarding your stay with us at Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback. I will be honored to personally recognize our front office team for their dedication to customer service and hard work.

Our entire team is looking forward to the pleasure of welcoming you back in the near future.

Sincerely,

Alexander Parry
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 3 August 2014

During second trip to Bangkok in Mar 14, I choose to stay at Novotel based on my previously experience. Not super good but overall ok. However, it was a total disappointment from the start. First the totally forgotten about my airport transfer. Even when I called the hotel, the were totally unaware. Next, I specifically asked them to prepare a birthday surprise for my wife and reminder them the day before to prepare. On the actual day, the still manage to screw up. The room is not clean. How I know is I can still see leftover food under couch. And the corner room they give me has a bang sound very morning. Their executive breakfast was cancel due to low occupancy rate. But that one of the highlights for guest staying at the executive level. Totally disappointment. If you want a hotel near the shopping mall then this hotel is ok. If we want something worth your money then better look around.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank OolongBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, 9 August 2014
Dear valued guest,

Thank you very much for taking the time to leave your feedback with us.

Please accept my apologies in regards to your airport transfer, the birthday surprise for your wife, the cleanliness in the room, the sound

in front of your room and the breakfast in the Premier Lounge.

I will together with my head of departments investigate why we failed in those areas. It would be great if you could

send me directly an email (h7272-gm2@accor.com<mailto:h7272-gm2@accor.com>) once you decide to return to our hotel, which would be more than appreciated.

We hope to welcome you back here at Novotel Bangkok Platinum.

Best Regards,

Alexander Parry
General Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bangkok hotels
Amari Watergate Bangkok
#63 of 849 in Bangkok
4.5 of 5 bubbles 4,857 reviews
Siam
Novotel Bangkok on Siam Square
GLOW Pratunam
#83 of 849 in Bangkok
4.5 of 5 bubbles 1,488 reviews
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Novotel Bangkok Platinum Pratunam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#71 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 283
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion district, the hotel is on top of the Platinum Fashion Mall, a short walk from Siam Square & Siam Paragon, near BTS stations and a quick drive from the airport railway link. Featuring 283 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant " The Square", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, LoveHolidays, ACCOR, TravelUp, Agoda, Odigeo and Hotels.com so you can book your Novotel Bangkok Platinum Pratunam reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing