I've been to Bangkok 7-8 times already but this is the first time I've tried this relatively new 'boutique' budget hotel. Stayed with my sister for 1 night and here's a quick list of the pros and cons:
1. Very clean room with excellent bed, bathroom, and good amenities. I slept better here than in other 5-star hotels.
2. Good value for money. We initially booked for a Mini room (THB 1,900/night for the room w/ buffet breakfast) but we decided to upgrade to a Medi room (THB 2,100/night w/ buffet breakfast) Small price difference.
3. We requested for a late afternoon check-out (regular checkout is before 12 noon), and we were granted our request because for some reason, we had a Medi room. A late checkout would not have been possible with the Mini (maybe because that room might be in higher demand?)
4. Centrally located. From Ploen Chit BTS station, it's an 8-minute walk (I timed it) to the hotel down a quiet and safe street. British and Swiss embassies are on the same street, so it was a good and secure neighborhood to be in. Malls are just 2-3 stops away via BTS. But the best part is that the Wireless river taxi pier is just behind the hotel. My sister and I rode this river taxi (a bit smelly though), and after two quick stops, we were right in front of Platinum Mall!
5. Because there was martial law curfew at that time I was in BKK, I was worried about finding a cab that would take me to the airport at 4am for my return flight. Front desk was so kind as to arrange for a cab to bring me there.
6. Free Wi-fi with decent speed levels
1. Hotel's signage is not prominent enough so it took us a while to find it. Our cab actually had to go back to Wireless Road just so we could scour the area more carefully to look for the hotel.
2. Online reservation form wasn't working so I had to call long distance from Manila to Thailand just to place a reservation. Quite inconvenient. Also, the language barrier was a bit frustrating since the person who answered didn't speak good English.
3. Front desk was rather rude to my sister, who checked out later than I did. She went out to shop, and when she got back, she was locked out of her room; the key card wouldn't work. She went down to front desk to have it fixed, and for some reason front desk shouted at her because she should have given the card before 12noon to have it re-coded or something (this was because we requested for afternoon checkout). Well if someone had given her instructions in the first place, this would not have happened. According to my sister, she was shouted at, and then front desk apologized afterwards. It didn't happen to me, but my sister is not the type to make up stuff. I just don't get why hotel staff should shout at the guest. So whoever was manning the day shift on May 25, 2014 may need to polish up on frontline guest service skills.
Overall, I still like the hotel despite the hassle in reserving and the hit-or-miss service of the front desk. Hope they improve on those aspects before my next visit to Bangkok.
- Official Description (provided by the hotel):
- The Moonite, a modern-contemporary style boutique hotel that locates in the heart of Bangkok, is the ideal selection for both business and leisure travelers. ... more less
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