Today we had a Sunday brunch at the "up and above" restaurant. We had researched it and it was supposed to be the "best" brunch in town. How deeply wrong that was.
It offers a buffet brunch at a) 2,700 Baht incl. soft drinks and b) 3,000 Baht free flow drinks and wine. When asking for the choice of wine, we were told there was only one - white Sauvignon blanc and one - red (no mention of any kind). So no choice. Main dish has to be ordered from a separate menu. 2 choices, and were told immediate that one of the dishes can only be ordered once.
Started with the buffet which was rather ordinary for our taste and the price it was supposed to cost. Cheese choice consisted of 3 kind of cheese.
But the worst was the staff, their uniform looked sloppy and not well kept. I highly recommend the management to re-train the staff, as we had to constantly asked for their service (take away empty plates, refill of water and wine, ordering the main course).
The clou was that after the official brunch time had passed for 10 min. we were presented with the bill, without having asked for it. That left us really bewildered and left a sour taste in our mouth.
Maybe the management could go over to the Kempinski and get some idea of what a Sundau Brunch of this kind has to look like and how the device should be conducted.
I will not return to this overpriced and under serviced "up and above" restaurant.
- Official Description (provided by the hotel):
- The Okura Prestige Bangkok combines Japan’s rich service culture and attention to detail with Thailand’s world-famous standards of hospitality. This new luxury hotel, with 240 rooms and suites, is located in the award-winning Park Ventures Ecoplex building at the heart of the city’s Central Business District. The hotel offers direct access to the city’s BTS skytrain network at Phloen Chit station and sits close to major shopping malls, embassies and commercial districts. Every room and suite offers impressive views across the dynamic Bangkok skyline through triple-glazed tinted panoramic windows that insulate against both heat and noise. The rooms combine comfort and luxury with the very latest technological developments designed to impress business and leisure travellers. ... more less
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