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“very outstanding service” 5 of 5 bubbles
Review of The Okura Prestige Bangkok

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The Okura Prestige Bangkok
Ranked #6 of 849 Hotels in Bangkok
Certificate of Excellence
Hong Kong, China
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“very outstanding service”
5 of 5 bubbles Reviewed 16 July 2014

the hotel is really expensive but its valuable .
the service is outstanding ~staffs are nice helpful. their bell boys truly willing to help us, and they are smart. its really important.
but only the morning breakfast need to wait for a long time. too many ppl with not enough seats. if the day schedule cant be influenced , will recommend to have breakfast in early morning (better before 9:30am)

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, 17 July 2014
Dear Cathy L,

Thank you for your very kind review and thank you even more for sharing your stay experience. We are proud to be operating this Okura Hotel here in Thailand where we strive to combine Japanese efficiency with the gentleness of Thai hospitality.

I have also shared your kudos with our Concierge and Bell team and we are thrilled you enjoyed their services!
I am however sorry for your breakfast experience as it certainly did not meet our usual high standards as the restaurant was fully booked, obliging you to wait for a table. A fellow traveller, a few reviews below, has expressed the same concern and it happened over the same week-end. It certainly was an exception and not our norm and I hope we have your kind understanding.
Again, thank you for your otherwise very positive comments and we certainly hope to being able to welcome you back soon.

With our very best regards from Bangkok

Samir Wildemann
General Manager
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2,468 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (334)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
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  • Dutch first
  • English first
  • French first
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  • Any
English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 July 2014 via mobile

First time stay in this hotel ,good service you can see the staff smiling everywhere . and connivence location , amazing infinity swim pool and I love open 24 hrs gym house , I definitely to recommend my friends and Clients who visit to bkk , I will back again !

Stayed July 2014
Helpful?
2 Thank Kmjac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, 18 July 2014
Dear Kmjac,

Thank you for your wonderful review about our Bangkok hotel.

Our staff works diligently to provide memorable experiences for guests, and we’re delighted that you experienced just that.
The pool certainly deserves a separate mention and we are not surprised you found this unique feature which is protruding out over Bangkok’s skyline as stunning.
I also hope you had time to explore our surroundings thanks to our hotel’s central location.

Thank you again for your review and for recommending our hotel to your friends and clients!

Looking forward to welcoming you back one day!

Samir Wildemann
General Manager
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Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Absolutely perfect service, accomodation, food, location. I never write reviews but this hotel exceeded all expectations. From check in to check out everythin was outstanding. Absolutely worth every penny. Staff is great, rooms are spacious

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yelenapak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, 16 July 2014
Dear Yelenapak,

Welcome to this wonderful platform, and thank you for sharing such a glowing review of your stay at The Okura Prestige Bangkok.
We are elated that you were able to experience such a memorable stay here in the city! We certainly are very proud of our team; their hard work is matched by a warm, welcoming and upbeat attitude that we hope helps us stand apart.

We will continue to do all we can to ensure our guests have fantastic experiences at the Hotel and we would be really pleased if a future holiday will bring you back to The Okura Prestige here in Thailand.

Yours sincerely
Samir Wildemann
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Kuala Lumpur, Malaysia
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

Truly one of the finest hotels in Bangkok. We stayed here over a long weekend to attend friend's wedding in the hotel. Japanese-style rooms with amazing attention to detail in amenities, including the complimentary green tea and slippers. Service was overall immaculate and the bartenders at the Up & Above Bar are really among the most attentive I have encountered in Bangkok, and they know their Japanese whisky to boot. Unbeatable location for those looking for shopping and restaurants, the hotel is just a stone throw's away from the new 5-star Embassy Mall.

Special thank you to Mr Wildemann and Oda-san for responding quickly to my inquiry and suggestions. One of the hallmarks of a great establishment is the quality and care of people that run it.

Room Tip: Mine came with views of the nearby park belonging to the US Embassy. Two wifi options - one free and...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leavesofgrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, 15 July 2014
Dear Leavesofgrass,

Thank you for this wonderful feedback from your recent stay at The Okura Prestige here in Bangkok. I am delighted to hear that different aspects of our services and surroundings made such a positive impression on you, during your stay.

Being in a central location with easy access to all of the shopping and strolling through Bangkok’s busy pavements is a must while here and being able to directly access Bangkok’s BTS ‘Sky Train’ from our building brings many areas in the city within easy reach.

I will make sure your kind review is shared among our team and I hope we will have the opportunity to welcome your back to the hotel for another joyous occasion, maybe?

Sincerely

Samir Wildemann
General Manager
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Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed 13 July 2014

From the moment I arrived, late evening after many hours of travel, until I left 11 days later, the staff at The Okura Prestige made me feel as if I were their most special guest. The rooms are beautifully appointed and comfortable in every way. Service is above and beyond -- including the concierge who discouraged me from taking an expensive solo tour and showed me exactly how to get around on my own. Doing so really added to the wonderful experience of my first trip to Bangkok. I cannot recall a more enjoyable and memorable hotel experience, and I hope to return there with my husband someday.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, 18 July 2014
Dear Barbara B,

Thank you for taking the time to share your lovely review following your recent tay to The Okura Prestige Bangkok.

I was thrilled to read that your first trip to Bangkok was not disappointing. Your kind comments about the facilities are most appreciated and I am delighted that you found our services to be ‘above and beyond’!

We are very proud of our staff and it is always gratifying to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations and it is always satisfying to hear that these efforts are noticed. I am pleased that our staff was pleasant and that our Concierge team were able to facilitate your sightseeing and getting around this vast and bustling city. I shall ensure that your kind praise and thanks is passed on to the team and that their service is duly recognised.

Washing DC is right around the globe, not the corner, but we do hope welcoming you, with your husband, back to the hotel in the not too distant future.

Yours sincerely,

Samir Wildemann
General Manager
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Caracas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

Stayed at the Okura Prestige in Bangkok this weekend (July 11-July 13). The Hotel is new in a city full of excellent 5 star Hotels. It is a nice new building, tastefully decorated with rooms that are not as large as other 5 star hotels in Bangkok. Generally speaking my experience was good. However, there was a major problem. On July 12 at 9 am I went to have breakfast and found that they have two restaurants, Up and Above (International) and a Japanese Restaurant. There was no place in Up and Above, there were about 15 people queing up there (outside). Therefore, I opted for the japanese place, where only japanese clients were, having of course japanese breakfast which is an acquired taste. When I finished, the jananese restaurant was also full and there were people queing outside, and the line at the international restaurant was still huge. This has never happened to me ever. Especially not in an expensive 5 star Hotel. I told this to the staff and the only thing the manager did was to say he was sorry. These guys build a 5 star Hotel without the capacity to serve breakfast for all their guests...Amazing. I honestly prefer many other 5 star good options in Bangkok, like the Sukothai Hotel, or the Four Seasons, not to speak of the spectacular Mandarin Oriental Hotel or even two options on the same road: Plaza Athenée and Oriental Residence Bangkok. Bangkok has many, many choices of good Hotels, so I do not recommend staying at the Okura during a busy season or you can have breakfast at 6am, like I did on July 13th and then I had no problems and was able to have breakfast at Up and Above (which was good by the way).

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JesusSCaracas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, 16 July 2014
Dear JesusSCaracas,

Thank you for your review.

There is nothing more valuable to us than guest feedback, thus we appreciate greatly that you took time to share your experience with us. We’re delighted that you enjoyed your guestroom and the decoration of the hotel. Our team works passionately each day to ensure the very best service for our guests, and we apologize that your experience over breakfast was not up to our usual high standards and we confirm that we had a problem over the past week-end.
Due to a larger party in house that came at one time, we were certainly ill-prepared and it is something we sincerely regret as it has affected your overall stay experience.

We do want to ensure that every guest visit is seamless and meets our customer’s high expectations, which we will work diligently to improve upon and achieve. Should there be an opportunity to remedy this situation during a future stay, please do contact me directly. I would also like the opportunity to have you try out one of our other rooms, as we have, due to the unique shape of our building, over 50 size and layout options we can choose from.

Thank you once again for your valuable feedback and we do hope to have the pleasure of welcoming you back one day.

Samir Wildemann
General Manager
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A TripAdvisor Member
5 of 5 bubbles Reviewed 13 July 2014 via mobile

I stayed here on 3 here occasions , it.is. Exceptional . Every details is perfect. Everything not one single fault and it's so well priced . In NYC this is 500 dollars or more , I think it worth out 150-200. Great business centre,infinity roof pool dangles off the side . The building is connected to bts sky train terminal but as the hotel starts at floor 25-26 it's another world up there. This hotel is very much a Tokyo hotel. The decoration, style , staff it's a high end Tokyo hotel in Bangkok!! Fast wifi, Egyptian cotton sheets, umbrellas, dressing room/ walking in cupboard . If you can afford a corner room get it! Quiet air con it's just detail detail detail .

Stayed July 2014
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, 14 July 2014
Let me take the opportunity to thank you for taking the time to share your appreciation towards our hotel, and we are thrilled to read your review and knowing that we have managed to deliver a great hotel experience.

Thank you for choosing The Okura Prestige Bangkok and we look forward to welcome you back in the near future.

Samir Wildemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Okura Prestige Bangkok

Property: The Okura Prestige Bangkok
Address: 57 Wireless Road, Park Ventures Ecoplex | Lumpini, Pathumwan, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 849 Hotels in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Okura Prestige Bangkok 5*
Number of rooms: 240
Official Description (provided by the hotel):
The Okura Prestige Bangkok combines Japan’s rich service culture and attention to detail with Thailand’s world-famous standards of hospitality. This new luxury hotel, with 240 rooms and suites, is located in the award-winning Park Ventures Ecoplex building at the heart of the city’s Central Business District. The hotel offers direct access to the city’s BTS skytrain network at Phloen Chit station and sits close to major shopping malls, embassies and commercial districts. Every room and suite offers impressive views across the dynamic Bangkok skyline through triple-glazed tinted panoramic windows that insulate against both heat and noise. The rooms combine comfort and luxury with the very latest technological developments designed to impress business and leisure travellers. ... more   less 
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