Stayed at the hotel for almost 3 weeks and loved the hotel and people there. The hotel is in a perfect location of Bangkok. Dean & Deluca is within the building. And there is a BTS station connected to the building as well. The gym is decent. There's barely anyone using it. Enough equipment and free weights to help you keep up with your routine. Infinitely pool overlooking Bangkok is also nice.
The room itself is modern, chich, and Japanese style. Breakfast had a variety of food. Staff at breakfast was friendly. Actually, staff there is all friendly. They bowed at you probably a million times. The club lounge has a beautiful view of Bangkok. The snacks and drinks are also adequate.
One thing I had an issue with was communication within the hotel. I was supposed to get discounts for drinks and food at the hotel's outlets (i.e. bars, restaurants, pools, etc.). When talking to the frontdesk, they said it should be noted in my account and the discount should be automatically applied. Well, as you frequent travelers know, that never happens. And indeed, it never did. Having to go back and forth with the hotel for just a 20% discount was exhausting. But I am a principle kinda guy--if you said it, you need to honor it. The hotel was pretty responsive to the complaint and apologized for the mistakes. But then, when I came back the following week, it happened again. So, I just gave up fighting the battle. Also, one night, I was stuck outside the hotel in the heat and humidity because there was a red carpet event. And apparently, they wouldn't let the guests go up to the hotel. Well, it would have been nice had they informed me in advance, like a note in the room or something. That way, I could have planned to avoid that time. Again, I think if the hotel improved on their communications to the guests and their own staff, it would make this hotel a perfect 5-star.
Overall though, it is a great hotel. Great location. Great people. The room is nice and clean. During the turndown service, they give you origami birds. So cute! One tip, do not get a room facing the BTS station. You can hear the traffic and train pretty much all day.
- Official Description (provided by the hotel):
- The Okura Prestige Bangkok combines Japan’s rich service culture and attention to detail with Thailand’s world-famous standards of hospitality. This new luxury hotel, with 240 rooms and suites, is located in the award-winning Park Ventures Ecoplex building at the heart of the city’s Central Business District. The hotel offers direct access to the city’s BTS skytrain network at Phloen Chit station and sits close to major shopping malls, embassies and commercial districts. Every room and suite offers impressive views across the dynamic Bangkok skyline through triple-glazed tinted panoramic windows that insulate against both heat and noise. The rooms combine comfort and luxury with the very latest technological developments designed to impress business and leisure travellers. ... more less
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