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“Not so happy holiday inn experience”

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Holiday Inn Bangkok Silom
Ranked #127 of 880 Hotels in Bangkok
Certificate of Excellence
Reviewed 13 June 2014 via mobile

Rude front desk, specially if you want early check in, bad wifi well I can say no wifi, clean rooms, good location, good breakfast, expensive, I will advice you to stay many hotels nearby but not this unless u dont have any other choice.

Stayed: November 2013, travelled on business
Thank nakul a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this reviewResponded 14 June 2014

Dear Nakul

Greetings from Holiday Inn Bangkok Silom.

Thank you for your valuable feedback and for taking the time to write a comment of your experience with us on TripAdvisor.com.

Firstly, please accept my sincerest apology for the inconvenience you experienced whilst staying with us. We, at Holiday Inn Bangkok Silom understand the importance of fulfilling our guest’s expectations and it concerns me greatly that you have departed our Hotel with a negative impression.

Please allow me to take your comments with all its points and use it as training and learning exercise for our associates to ensure fine tuning is made for the future. Please rest assured that I have personally spoken to the Front Office Manager who is responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly they will follow up with our associates in an effort to improve our product and service standard.

Total customer satisfaction is our utmost priority and I will ensure that we maintain a high quality of service and facilities to all of our guests.

I would like to thank you for choosing Holiday Inn Bangkok Silom. I hope that I will have the opportunity to welcome you back to our Hotel on your next visit to Bangkok and please contact me directly should your travel plans bring you back here. I will personally take care of the arrangement to ensure your next experience with us is a flawless one.

Sincerely,
Donald Morris,
Resident Manager

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723 - 729 of 2,304 reviews

Reviewed 10 June 2014

This is a lovely place to stay with family !! its location is great .. there is a large central just around the corner . the sky train is at its doorstep and you can travel for shopping or nightlife ina few mins. There are some good eating place across too. The breakfast was nice and staf very helpful.

  • Stayed: July 2013, travelled on business
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Thank docinjsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this reviewResponded 13 June 2014

Dear docinjsr

Greeting from Holiday Inn Bangkok Silom.
Thank you for your wonderful feedback and at the same time thank you for having chosen Holiday Inn Bangkok Silom as your preferred destination whilst you are in Bangkok. It is delighted to hear that you enjoyed your stay and that you were truly impressed with the hotel and the service.

We really thank you for recommending our Hotel to other reviewers and we do hope that your memorable experience will bring you back to our Hotel in the near future.

Warm regards,
Donald Morris
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

I have been to this hotel 15 years back and found a perfect hotel particularly due to the location. Breakfast and room size always made me feel what else can you expect at this price? The things haven' changed and good part is they are maintaing the standard. Suite is really comfortable and provides convenient stay with many small facilities. Try a suite and feel the difference.

Room Tip: Insist for suites.
  • Stayed: June 2014, travelled on business
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Thank Ajay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this reviewResponded 9 June 2014

Dear Ajay K

Warmest greetings from the Holiday Inn Bangkok Silom.

Thank you for taking the time to share your feedback with us at Tripadvisor.

We were very pleased to learn that you had a wonderful stay with us recently and continue be our valuable guest ,and we also greatful for your enjoyed the hotel’s products, facilities and services. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we are able to maintain on our service standard. It’s always a great pleasure reading a positive review from our valuable guest such as yours.

Again, thank you for choosing the Holiday Inn Bangkok Silom. We certainly look forward to welcome you back at our Hotel on your next visit to Bangkok.

With best regards,
Donald Morris
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

We have been staying at Holiday Inn Silom for almost 15 years. There are a number of positive features for this hotel.
It is well located, in that it is accessible to the sky train, so in peak periods one can avoid the inevitable traffic jams. It is close to reasonably priced outside restaurants.
Many services...an excellent dentist and reputable jewellers are close by.
There are three levels of room standard. Even the budget rooms are excellent but the extras provided in the Executive rooms are well worth the outlay.
The hotl restaurants are excellent. We have had both casual meals in the lobby Orchid Lounge as well as the other eating venues. Christmas dinner is a special meal and the staff carol singers and Santa have contributed yo our enjoyment on a number of occasions.
The most important and valuable asset of this hotel is the staff. They are efficient and respond to a friendly greeting and they are always willing to make one feel welcome.
We have stayed ar other hotels and have really enjoyed the services provided, but for warmth and
value, it is hard to go past this hotel. If you are so inclined there is a gym and covered pool!

Room Tip: It really depends on your budget. The economy rooms are very good value whilst the Executive rooms o...
  • Stayed: June 2014, travelled as a couple
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Thank Coral-Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this reviewResponded 7 June 2014

Dear Coral-Anne

Greeting from Holiday Inn Bangkok Silom.

Thank you for taking the time to share your feedback with us at Tripadvisor.

We were very pleased to learn that you had a wonderful stay with us recently and that you enjoyed the hotel’s products, facilities and services. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we are able to maintain on our service standard. It’s always a great pleasure reading a positive review from our valuable guest such as yours.

We really thank you for recommending our Hotel to other reviewers and we do hope that your memorable experience will bring you back to our Hotel in the near future.

With best regards,
Donald Morris
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

First of all, from the exterior the hotel looks old and dated, definitely not a place to attract people to go in.

However after checking in, the room which seems to be renovated looks modern, clean and spacious. Was overall very happy with the size of the room and the overall set up. Honestly I just want to stay in the room and doesn' t go anywhere else.

The pool and fitness center looks old and not maintained. The choices of food at the restaurant was passable and that's about it. The hotel is not located in the best of the places and is about 15 mins walk to Surasak BTS.

One other good thing I realised of the hotel is that there is a decent Chinese restaurant, Kowloon, located just below the hotel and there is a small mall next to the hotel having some factory rejects from brands such as Gap, DeFry, G Star , etc.

Despite these, this hotel is patronized by at least 2 airlines which explains why this hotel is still going strong.

  • Stayed: June 2014, travelled on business
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Thank The_TravellerSg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Front desk staff are very friendly.
Rooms are very clean.
Restaurant offers great breakfast choice
Close to BTS train station
Bus station across the street offers many bus lines to all great shopping malls in Bangkok.

Room Tip: Ask for upgrade
  • Stayed: May 2014, travelled as a couple
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Thank vicharn v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this reviewResponded 31 May 2014

Dear vicharnv

Warmest greetings from the Holiday Inn Bangkok Silom.

Thank you for taking the time to share your feedback with us at Tripadvisor.

We were very pleased to learn that you had a wonderful stay with us recently and that you enjoyed the hotel’s products, facilities and services. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we are able to maintain on our service standard. It’s always a great pleasure reading a positive review from our valuable guest such as yours.

Again, thank you for choosing the Holiday Inn Bangkok Silom. We certainly look forward to welcome you back at our Hotel on your next visit to Bangkok.

With best regards,
Donald Morris
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Visited this Hotel once again and I am happy to report that this Hotel has maintained its standards of service, hospitality and comfort to the highest degree. Stayed in an Executive Room for 3 nights. Checked in early being a IHG Rewards Club member. Opt for a Room on the west side which have better views and is also brighter since there are no buildings obstructing the views. As usual the stay was perfect in every way and this prevents me from staying in any other property in Bangkok as it feels like Home. There have been some comments about the Hotel that they do not have the personal touch, not addressing the repeat guests by name etc. To me this is not important. What is important is that a Hotel should be comfortable, satisfying and take care of all your requirements and respect your privacy. This Hotel ticks all the right boxes in these areas. Reception is fast and efficient, Rooms and Bathrooms are good sized and comfortable with all amenities you may require, tea/coffee, bath amenities and bottled water replenished daily(extras if you want),work desk with adequate plug points to charge your gadgets and the access to the Executive Club Lounge throughout the day and particularly during cocktail hours from 18.00 to 20.00 hours with complimentary drinks and snacks make for a very satisfying stay. Breakfast buffet is excellent and the location of the Hotel is superb. Housekeeping and all services are top class. What more do you want. This is my favourite Hotel in Bangkok and I will not stay anywhere else.

Room Tip: Executive Club Rooms on the west side are the best
  • Stayed: April 2014, travelled on business
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Thank subchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at Holiday Inn Bangkok Silom, responded to this reviewResponded 29 May 2014

Dear subchat

Warmest greetings from the Holiday Inn Bangkok Silom.

Thank you for taking the time to share your feedback with us at Tripadvisor.

We were very pleased to learn that you had a wonderful stay with us recently and that you enjoyed the hotel’s products, facilities and services. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we are able to maintain on our service standard. It’s always a great pleasure reading a positive review from our valuable guest such as yours.

Again, thank you for choosing the Holiday Inn Bangkok Silom. We certainly look forward to welcome you back at our Hotel on your next visit to Bangkok.

With best regards,
Donald Morris
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Bangkok Silom

Address: 981 Silom Road, Bangkok 10500, Thailand
Phone Number:
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#90 Family Hotel in Bangkok
#92 Business Hotel in Bangkok
#111 Luxury Hotel in Bangkok
#126 Romantic Hotel in Bangkok
Price Range: £56 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Bangkok Silom 4*
Number of rooms: 684
Official Description (provided by the hotel):
Check in today at the Holiday Inn Bangkok Silom where comfort and convenience come first. Located on Silom Road near Sathorn area, the heart of one of Bangkok's prime commercial complete with shopping and entertainment locations, restaurants, embassies, commercial buildings and two of Bangkok's leading hospitals, BNH and Saint Louis, also next to the city's jewelry sector with easy access to Suvarnabhumi Airport, just a 45 minutes away. Enter the hotel via the chandelier-lit lobby and book into one of the hotel's 700 rooms, starting with the newly refurbished Deluxe category. Experience our Executive Club Room or Suite to enjoy magnificent city views from our 23rd floor Executive Lounge. All rooms offer high-quality furnishings with "free Wi-Fi access" while hotel facilities include 20-meter pool, tennis court, health club, a complimentary Tuk Tuk shuttle service to skytrain and a handful of dining options. Enjoy the countless other city attractions via "Surasak skytrain" just a 7-minute walk away. Surrounded by shopping and entertainment options: Asiatique at the riverside, Jim Thompson Museum, Siam Paragon, MBK and Central World. Alternatively, take a boat to nearby tourist spots such as the Temple of Dawn, floating market, flower market, Grand Palace and Royal Barge Museum. Holiday Inn Bangkok Silom offers an exhilarating range of activities for an eventful holiday, along with a full array of options for weddings and events. ... more   less 
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Also Known As:
Holiday Inn Bangkok Silom Hotel Bangkok
Bangkok Holiday Inn
Holiday Inn Silom Bangkok

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