This is a very stylish, swank hotel ideally located near the Gaysorn, Central World and Siam Paragon Malls, close to the Chit Lom and Siam Skytrain stations. Plush, comfortable, with excellent facilities, especially the top-floor fitness center.
Unfortunately, the management of this hotel substantially damaged my experience by concealing the true daily room rate until I checked out. Upon my departure, the front desk clerk revealed that the corporate rate that I was quoted at the time I made the reservation, and that was confirmed at the time I checked in, was not the real, full daily room rate they intended to charge.
The bill I was presented with at checkout contained an additional 10% daily 'Service Fee', beyond the agreed-upon room rate. The outrage here is in the fact that this was only disclosed at the very last moment, when the bill was presented for settlement. I protested very firmly that 'You should never surprise a guest with mandatory charges that you did not disclose at the time the reservation was made!'.
Although the clerk looked worried and upset, she did not do the right thing and offer to take this surprise charge off the bill; instead, she simply said she would report my concern to management.
I have no idea whether this 10% Daily Service Fee is something the hotel charges all guests, or whether it was something I was specifically targeted to pay for some reason.
There is simply no excuse for this kind of dishonest management practice -- it is unethical, pure and simple. I went back to the original reservation confirmation when I had a chance to pull it up, and sure enough, there was absolutely no mention of such a 10% daily surcharge. Nor was there any mention of it at the time I checked in -- but it would have been just as unacceptable to wait until check-in to disclose such an extra charge.
As I was standing there protesting the situation upon checkout, the clerk inadvertently showed me the form I signed on check-in, which duly acknowledged my corporate rate, exactly as shown on my reservation -- but when I pointed out that there was no mention anywhere on that form of the 10% daily service charge, she just looked embarrassed, but offered no explanation.
When a hotel offers a daily rate at the time a reservation is made, the customer absolutely has a right to expect that rate to be honored, and absolutely has a right to expect that any additional mandatory charges be revealed right then -- at the time the reservation is made -- NOT at the front desk, either upon arrival or departure.
- Official Description (provided by the hotel):
- One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views. ... more less
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- Also Known As:
- Intercontinental Bangkok Hotel Bangkok
- Bangkok Intercontinental