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“Great Location, Great Service”

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InterContinental Bangkok
Ranked #16 of 858 Hotels in Bangkok
Herndon, Virginia, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Location, Great Service”
Reviewed 6 December 2011

This is a great hotel located in downtown Bangkok. Close to shopping and great food in the Siam Square area. Easy access to the malls and street vendors.

The service was excellent as we had to check out later because our flight was at 11pm. They held our bags and let us check out 3 hours later complementary.

Highly recommend this hotel.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Rep, Front Office Manager at InterContinental Bangkok, responded to this review, 7 December 2011
Dear Reviewer,

Thank you for your nice review. We are truly happy to learn that you had a great stay experience while staying with us. Your compliment on our location and service is really appreciated.

Thank you once again and we look forward to welcoming you back soon.

Kind regards,

Krissana Uthaisri
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,113 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (605)
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English first
Lugano
1 review
Reviewed 5 December 2011

I am a regular guest in the hotel and always had a very good experience.
The staff is professional and very kind and the rooms are at real "intercontinental" standard
In my last stay I also needed some particular assistance concerning my business and i was very lucky to be helped by Warisa (Pui) at the reception.
She was really very kind, prepared, spoke english very well and made sure that I was really advised and well assisted. She deserves a special compliment and a big "thank you " !

Room Tip: May be not a room overlooking Sukhumvit Rd
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gianni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Rep, Front Office Manager at InterContinental Bangkok, responded to this review, 7 December 2011
Dear Reviewer,

Thank you very much for your recent visit with us.

We are extremely delighted to see that you enjoyed and happy with our room and service. It is most rewarding to learn that our facilities and services are appreciated by our guests.

Once again, thank you very much for your observations, and fine compliments. We look forward to the privilege and pleasure of serving you again at InterContinental Bangkok.

Kind regards,

Krissana Uthaisri
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 December 2011

Loved it. Everything was super amazing. We stayed twice - two nights in a "Club" room ($240) and one night (later) in a regular room ($160). The rooms were identical - I think the only difference is the food and drink: The Club room includes excellent tapas and happy hour at night, and an AMAZING (spectacular, unparalleled) breakfast in the morning, on the 37th floor. It was worth it just for that legendary breakfast and sunrise view over the city.

This was the first time we'd ever stayed in a 5-star hotel, but it felt more like 7 stars. Just incredible.

Room Tip: Every room seems to have a great view - don't sweat it. If you want the unbelievable breakfast...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Rep, Front Office Manager at InterContinental Bangkok, responded to this review, 7 December 2011
Dear Reviewer,

We would like to take this opportunity to thank you for your kind feedback and comments on this review. We are pleased to learn that you were happy with our facilities and services espcially at our Club InterContinental on 37th floor.

Once again, thank you for your kind observations, and recommendation on the review. We look forward to the privilege and pleasure of welcoming and serving you again at InterContinental Bangkok.

Kind regards,

Krissana Uthaisri
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
Reviewed 4 December 2011

I had a reasonably good stay at the Hotel Intercontinental for 7 nights last week.

Good points:

The doormen and person that helped with our luggage were helpful and friendly.

We checked in in the lobby area although we were staying in a corner suite and could have checked in in the club lounge but the woman at the check in counter was very friendly.

The two male staff in the Club lounge were very polite, friendly and helpful and made visiting the club lounge pleasant. Also the woman that usually sits at the desk (has blonde hair) was always very welcoming.

Bad points:

Check in took some time and our room wasn't ready even though it was 3.30pm. We had to wait until 5.30 for our room but was given a temporary room to wait in until then. When our room was ready the bellboy took us to our room but had no keys to give us and we had to wait another 20 minutes before they arrived.

Housekeeping was generally good except they sometimes forgot to replenish certain things. On the last day of our stay we went out from 11am until 4pm but when we got back the cleaner said that she had not yet cleaned our room and asked us when we would go out again. This was not convenient because we weren't intending on going out again and she had 5 hours to clean the room when we were out.

The woman in the club lounge (Thai woman with braces that works nearly every morning) was not particularly friendly. On the first day I encountered her she greeted my husband and asked him if he would like some tea or coffee and he said that he would help himself to juice, then she looked at me and didn't bother asking. On another day she forgot to order my breakfast. On check out, she took 20 minutes to check me out even though we had prepaid for the room and didn't use the mini bar, room service etc. She was ringing a lot of people and didn't bother to give me an explanation as to why check out was taking so long.

Walls of the rooms are very thin as you can hear everything going on around you. Also it is very noisy in the evenings as all the music coming from the club downstairs can be heard.

We took a taxi from the hotel to the airport and had a bad experience with the taxi driver. The driver tried to ask me to pay 400 baht but I asked him to put on the meter but he kept saying that it was a "hotel taxi" but I insisted that he put on the meter. When we reached the airport the fare was 201 baht and I know that the toll charge should have been 70 baht but the driver told me to pay 300 baht in total. I asked him why isnt the toll charge 70 baht and asked him for the toll receipts but he said that he didn't have them even though I saw him receive them at the toll points. I ended up paying the 300 baht and even though it's only 29 baht more which is only about 60 pence and I usually leave this as tip to honest drivers, it was the fact that he continually tried to cheat me out of money. I think that the hotel staff should first make sure that the driver puts on the meter before leaving the hotel and also let you know the toll charge.

The drivers details are:
Name: Meena Somkheat
Driver Number: 81206
Please beware of this driver.

Generally we had a pleasant stay in the hotel. The hotel decor and rooms are very nice, there's a lot of security people around and staff to help you get the lift etc. Breakfast in the club lounge is good and is buffet style and you can also order from the menu. Afternoon tea in the club lounge could be improved, the scones aren't very nice. Cocktails and canapes are good in the evenings.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Rep, Front Office Manager at InterContinental Bangkok, responded to this review, 7 December 2011
Dear Reviewer,

Thank you for taking the time to share us and others your feedback and comments regarding your recent visit to Bangkok.

We would like to take this opportunity to apologize for the inconveniences which caused you by some substandard services and products shortcoming. We are currently reviewing each of the issues from your feedback and address them with department concerned in order to avoid future reoccurrence.

Once again, thank you very much for your kind feedback and comments as it will help us to improve and keep up the standard of our facilities and services.

We sincerely hope that the above experiences will not tarnish your impression with us and that we will have an opportunity to welcome and serve you again at InterContinental Bangkok.

Kind regards,

Krissana Uthaisri
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 December 2011

Loved this hotel, amazing breakfast, beautiful room, loved the roof top pool and it has a good location in Siam Square. The service was amazing here, would like to live in this hotel if I won the lottery!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nvh100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Rep, Front Office Manager at InterContinental Bangkok, responded to this review, 7 December 2011
Dear Reviewer,

Thank you for your wonderful review. We are glad you had a fabulous stay with InterContinental Bangkok and love our location, facilities and overall service.

We look forward to welcoming you back in the soonest future. And we wish you won the lottery so that you can stay longer with us ^_^

Kind regards,

Krissana Uthaisri
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
141 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 30 November 2011

I was back for the second time , with my wife for a four night stay. This hotel has a great location, right at the skytrain station, a short walk from two major shopping malls and with lots of local colour around. As Ambassador members we were upgraded to the club and availed of the breakfast, tea and evening refreshment services, all very good with a great view thrown in. On this visit we were not given the customary club floor room but was quite acceptable. the rooms are spacious.Always enjoy the Intercon in Bangkok.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank serum121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Rep, Front Office Manager at InterContinental Bangkok, responded to this review, 7 December 2011
Dear Reviewer,

Thank you for your nice review. We are glad you had a wonderful experience during staying with us. Your compliment on room and our location is really appreciated.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Krissan Uthaisri
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 November 2011

With my wife and two grandchildren staying in adjoining rooms from 23-25 Nov 2011, our stay was just fantastic and enjoyable. The entire staff was simply helpful, friendly and brilliant. This 5 star intercontinental hotel gave 6 star service. Breakfast was very good with wide selection to suit all tastes. It's location in front of the BTS station and adjoining skywalk provides an ideal location to explore Bangkok. This hotel provides Thai hospitality and service at it's best. Highly recommend this hotel for business or pleasure due to its central location

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Rep, Front Office Manager at InterContinental Bangkok, responded to this review, 7 December 2011
Dear Reviewer,

Thank you for posting a wonderful review of our hotel on TripAdvisor. It is always nice to hear good comments from our guests.

We are glad that you like our rooms, facilities, servicce and location. We are also delighted that you found our breakfast was of a good standard and that our staff are friendly and helpful. We will strive to ensure each and every guest’s stay is enjoyable.

Thank you once again and we hope we will have pleasure of welcoming you back again in the near future.

Kind regards,

Krissana Uthaisri
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Bangkok

Property: InterContinental Bangkok
Address: 973 Phloen Chit road | Lumphini, Pathum Wan, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok > Pathumwan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Bangkok
#11 Spa Hotel in Bangkok
#14 Romantic Hotel in Bangkok
#15 Luxury Hotel in Bangkok
#17 Family Hotel in Bangkok
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Bangkok 5*
Number of rooms: 381
Official Description (provided by the hotel):
One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views. ... more   less 
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Also Known As:
Intercontinental Bangkok Hotel Bangkok
Bangkok Intercontinental

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