I have been to Bankok many times due to focus in customer service and courtesy of people be it in the service industry or in general. Makes a relaxing change from western degradation in standards. This year, I decide to travel for summer holidays and stay longer in Bangkok and Koh Samui. I am an IHG platinum member (due to extensive worldwide travel for work) including being highest status in other chains. Previously I have stayed in the Holiday Inn and Crowne Plaza but never in the Intercontinental in BK. if looking for luxury I usually stay at Conrad (nearby) or some of the luxury brands at the riverside. I can honestly say my status is always recognised....... However read on.
I had just finished my first 3 days at the Hilton Millenium where my status was acknowledged and upgrades and access to club levels granted automatically. I had booked one night in the IHG believing it to be a more luxurious occasion for my better half as a midway luxury night prior to going to Pattaya..... Taking into consideration that I am due to go to Koh Samui in three days I decided to extend my booking in the Intercontental. This was done through points. I booked Grand Deluxe room (the name sounds grand!).
Upon arrival from the Hilton after having a wonderful stay my first impressions were good, the hotel is in a nice shopping area next to everything including BTS. We were promptly greeted by the bell boy and bags efficient taken prior to check in. Once within the entrance everything seemed grand! We were asked if we were loyalty members and taken immediately to the priority club check in desk. All very efficient. Pleasantly greeted and booking found with ease. Taken immediately to room on 24th floor where we finalised the checking procedure. Upon entering the room, it seemed excellent and just what we were after. Large bed, nice lighting, huge TV 47in I would hazard a guess and reasonable view. Very large bathroom and room well appointed in every regard. We were happy. The lovely and friendly lady began to explain our benefits and this is where my first good impressions ended. I was informed of a level of benefits I am used to, but was then told no breakfast nor access to club lounge was possible. Being at the highest level and comparing to other chains an other IHG hotels I have stayed in world wide, this is the first time I have not even had breakfast included. After already enjoying this perk in the Hilton I asked why this was the case, It would seem a grand deluxe is not grand enough and whilst I was upgraded to an exceutive room even this was no sufficient for club access. It needs to be a club room. Now I know most readers will think I am being quite snobby and ungrateful, but the status level is not an easy thing to achieve and there is choice in the hotels I stay at. I was offered breakfast at a cost and when I asked what I needed to access club level, a price was offered (special deal). Now this was a reasonable price, but considering I had just used the equivalency of around 10,000 sterling worth of hotel stay points, I was quite disappointed. The hotel web site does not indicate the various room levels and distinction and had I known I would have changed my booking to the Conrad which for same points would give me recognition and all advantages without extra cost.
I can say the club level is gorgeous, level of food to a high quality and staff very friendly. Will update more after my stay is complete............ To be continued.
- Official Description (provided by the hotel):
- One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip TA, Expedia, IHG, Hotels.com, Ebookers, Priceline, Travelbag, TravelUp, Booking.com, LoveHolidays, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, Cancelon and HotelQuickly so you can book your InterContinental Bangkok reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Bangkok Hotel Bangkok
- Bangkok Intercontinental